To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Laboratory Associates work in the clinical laboratories as part of a team with Medical Technologists and report to Core lab manager. Responsible for handling and processing blood specimens and body fluids to include: centrifugation, decapping, loading of instrument cassettes and routing specimens to the appropriate area and instruments. Responsible to accurately log specimens into the laboratory information system. Provides a variety of office functions to include: filing and faxing of patient reports. Works effectively with the customer to answer specimen or other laboratory related questions in a timely manner to ensure the best patient care. Responsible for data retrieval.Run some waived testing of samples and resulting these tests into the computer system.
Responsibilities: 1. Communication Skills/Customer Service: Receives calls for information. Transmits results for all laboratory testing to the appropriate healthcare team members on request to ensure that the laboratory fulfills the mission of providing excellent patient care while maintaining patient confidentiality. . 1.1 Demonstrates good customer service by answering the phone within three (3) rings with name, department and ''how may I help you?'' always asks permission of caller to be placed on hold. Receives no more than 2 relevant complaints from our customers. 1.2 Retrieves and reports patient data, current and archived, using appropriate medical terminology. Exceeds: Familiar with medical terminology in all areas of laboratory medicine, offers assistance to others. 1.3 Communicates sample and collection requirements to healthcare workers, physicians, reference vendors and outreach clients. Articulates information as outlined in the Laboratory Test Manual or reference vendor''s manual. Exceeds: Acts as a resource to others. 1.4 Using all available resources, independently resolves phone inquiries within scope of expertise, recognizing when issues should be referred to technical or supervisory staff. Exceeds: Increases scope of expertise and serves as a resource to others. 1.5 Uses the Veriphy system for critical value notification, and in areas where the Veriphy system is not available makes the phone call to the appropriate person. Provides appropriate documentaiton of notofocation of physician, nurses or other designated personnel.. 1.6 Adheres to laboratory policies governing confidentiality and legal issues. Documents the release of patient information to the appropriate requesters as per laboratory policy. 1.7 Ensures appropriate coverage of the phones at all times. Effectively manages and prioritizes telecommunications by organizing workload to ensure 100% phone coverage. Exceeds: Ability to handle multiple phone calls effectively. 1.8 Recognizes that the telephones are used for business purposes only and that personal phone calls should be for emergencies. 2. Specimen Handling: Receives, sorts, redirects, accessions and processes specimens in order to ensure timely reporting of results. Ensures positive patient identification. Able to run, maintain and troubleshoot the Roche MPA7 instrumentation. 2.1 Follows the established sample handling guidelines and standard precautions. Triages to the appropriate area in a timely manner. Exceeds: No more than 2 sample processing errors. No sample processing errors that relate to correct patient identification. 2.2 Prepares specimens for loading on the analyzers, centrifugation, cap removal, filling and loading of analyzer cassettes. Abel to use,maintaine and troubleshoot the Roche MPA 7 instrumentation. Exceeds: Effectively manages tasks to optimize turnaround time. 2.3 Follows basic procedures for monitoring specimen integrity. Exceeds: Develops expertise in troubleshooting specimen integrity. 2.4 Promptly retrieves incoming tubes and accurately sorts and distributes samples. Consistently returns tubes to appropriate patient areas in a timely manner. Exceeds: Reports malfunction, specimen breakage and inappropriate specimen transport as prescribed by laboratory policy. 2.5 6. Able to run the waived testing done in the Core lab. 3. Computer Skills: Uses computer programs in laboratory and hospital based systems to ensure accurate data entry and retrieval. Recognizes and addresses problems, malfunction, downtime situations or crashes. Communicates and/or assists computer operations to resolve problems as documented by computer operations, managers and supervisors. 3.1 Uses all computer based systems. Recognizes malfunctions and communicates problems to computer operations. Exceeds: Ability to resolve problems independently. 3.2 Follows downtime procedures to ensure continued processing of samples and reporting information. Exceeds: Implements and leads coworkers during computer downtimes. 3.3 Updates all computer access codes for LIS with no more than one written request for resetting of passwords per appraisal year. 3.4 Uses computers including internet, only for hospital business in accordance with Yale-New Haven Hospital policy B:16 ''Electronic Communications''. 3.5 Logs out of the computer system at the end of a task to ensure proper security is maintained. 3.6 Performs basic operator functions for office equipment (fax machines, copiers and computer printers). To include: operation, and basic troubleshooting. Exceeds: Performs more complex troubleshooting with a greater degree of independence. 4. Laboratory Support Functions: Performs a variety of ancillary functions in support of laboratory operations. 4.1 When necessary responsible for faxing reports to authorized healthcare providers. Completes required documentation in accordance with departmental policy and compliance guidelines. Exceeds: Works with computer operations to update fax information. 4.2 Follows procedures for preparing specimens and requisitions for send-out to referral labs. Exceeds: Acts as a resource for training others. 4.3 Keeps current with procedures for handling information from reference laboratories. Exceeds: Maintains the file of reference laboratory information. 4.4 Follows established procedures for washing and maintaining glassware including quality control.
High school graduate. Associate degree preferred.
Two (2) to three (3) experience in a clinical laboratory preferred.
Reports to the laboratory manager. Responsible for adhering to policies and procedures of Laboratory Medicine as it relates to maintaining quality, safety and ethical work practices. Strict adherence to all safety policies including blood borne pathogens.
centrifugation, decapping, loading of instrument cassettes and routing specimens to the appropriate area and instruments. Responsible to accurately log specimens into the laboratory information system. Provides a variety of office functions to include, filing and faxing patient reports. Works effectively with customer to answer specimen or other laboratory related questions in a timely manner to ensure the best patient care. Responsible for data retrieval. Determines which problems need to be triaged/referred to the laboratory manager or appropriate person. Run some waived testing of samples and resulting these tests into the computer system.
standing 50%, walking 15%, lifting 25 lbs. And the opening and closing of sample carriers up to 2 hours. Working knowledge of computer systems and medical terminology. Typing experience required (20-25 wpm). Excellent customer service skills required to include: communication skills, telephone skills and interpersonal skills. Excellent attention to detail is a must. Must be able to perform multiple tasks and have the ability to prioritize. Flexibility in scheduling will be required.