To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Performs a variety of duties using various equipment and supplies to maintain established cleanliness and meet acceptable department standards of environmental areas.
Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel.
Adheres to the "I Am YNHH" service excellence pledge and promotes a positive work environment.
Responsibilities: 1. Follows department procedures related to cleaning and operations to ensure a safe and clean environment in all areas. 1.1 Responsible for reporting to work on time, properly completing the time card, in uniform, and ready to work, as observed by supervisor. 1.2 Sets up equipment and ready for use with necessary supplies and is in assigned area within ten (10) minutes after beginning of shift, as observed by supervisor. 1.3 Inspects assigned area and immediately corrects observed discrepancies, such as spills on floor or trash cans overflowing, as observed by supervisor. 1.4 Completes all cleaning assignments within pre-determined time limits as instructed by supervisor. 1.5 Reports all uncompleted assignments and gives to supervisor one (1) hour prior to end of shift, as observed by supervisor. 1.6 Keeps equipment clean and cleans at end of shift with no more than one (1) discrepancy per month as observed by supervisor. 1.7 Notifies supervisor when supplies in porter closet are below established par levels, and stocks supplies when delivered. 1.8 Returns all mops, rags, and dusters at end of shift, with no more than one (1) variance per month, as observed by supervisor. 1.9 Regularly maintains porter closet in a clean and orderly manner with no more than one (1) variance per month, as observed by supervisor. 1.10 Reports all discrepancies within room (such as stained curtains, broken fixtures, holes in wall, graffiti, etc) to supervisor, with no more than one () discrepancy per month as observed by supervisor. 1.11 Places trash and linen in appropriate chutes with no variances, as observed by supervisor. 1.12 Ensures that all trash and linen chute doors are closed and latched after each use with no discrepancies, as observed by supervisor. 1.13 Follows instructions of management staff in regards to proper completion of assigned project work, as observed by supervisor. 1.14 Responds in a timely fashion to calls, pages, or two-way radios, (two-way radio response should be immediate, beeper calls, within two (2) minutes) as observed by supervisor. 1.15 Ensures that all containers are properly labeled and contain proper solutions with no more than one () discrepancy per year, as observed by supervisor. 1.16 Attends all required training programs with no discrepancies per year, as documented in employee training records. 1.17 Follows all policies and procedures of the department, with no more than two (2) discrepancies per year as observed by supervisor. 1.18 Inspects own work to ensure it is completed properly, as observed by supervisor. 1.19 Assists department by properly training new employees in various job duties and schedules. 1.20 Performs other duties as assigned, as observed by supervisor. 2. Performs various trash removal duties to maintain cleanliness and appearance. 2.1 Insures that all trash bins are cleaned regularly with no more than one discrepancy per week as observed by supervisor. 2.2 Relines trash, medical waste and recycling containers with appropriate bags with no more than four (4) discrepancies per year as observed by supervisor. 2.3 Adheres to established pick-up times for trash, recycling, medical waste with no more than one (1) discrepancy per week as observed by supervisor. 2.4 Collects recycling materials (cardboard, fiber, bottles/cans, plastic) from all storage locations (elevator landing, utility rooms, etc) and transports it to appropriate containers in basement. 2.5 Assists in breaking down cardboard boxes to facilitate removal from units. 2.6 Removes medical waste containers (and sharps containers) from storage areas on units, and transports containers to medical waste holding area in basement. 2.7 Follows department policies regarding handling, labeling and weighing of all medical waste containers. 2.8 Removes used light bulbs from storage areas on patient units, transports to appropriate storage room in basement, and properly places lights into correct containers. 2.9 Pulls trash from chute rooms in basement, transports to trash dock, and dumps waste into compactor. 2.10 Keeps trash chute rooms clean and inside and outside of dock clean on a daily basis. 2.11 Assists department as required to sort through waste to locate inappropriate items, (radioactive waste in ordinary waste, medical waste in ordinary trash, and ordinary trash in recycling) to prevent contamination, as observed by supervisor. 3. Operates electric tow tractors and scooters ensuring safe operation at all times. 3.1 Operates electric tow tractors used in the transportation of either trash, RMW, or recycling, observing vehicle safety procedures at all times as observed by supervisor. 3.2 Inspects electric tractors prior to use, observing the department vehicle maintenance procedures as observed by supervisor. 4. Teamwork and Leadership: Works towards team objectives to provide quality service throughout the hospital and initiates activities and behaviors in support of YNHH''s mission and values. 4.1 Demonstrates willingness to perform functions or tasks that may not be in the formal job description. 4.2 Does not let personal problems interfere with work performance, relationships, and attitude. 4.3 Demonstrates mutual respect and recognition of the teams diversity and appreciate differences in style, experience and background. 4.4 Respects the decisions of others. 4.5 Demonstrates flexibility and willingness to adapt to change. 4.6 Demonstrates ability to work under stressful situations. 5. Problem solving: Demonstrates critical thinking necessary to problem solving. 5.1 Collects data relevant to the problem and provides suggestions or new approaches to the issue. 5.2 Demonstrates confidence in problem solving skills by providing suggestions. 5.3 Pursues solutions until problem is resolved. 5.4 Seeks the advise and help of others where appropriate.
High School graduate or GED.
Six months demonstrated customer service related work experience required. Must successfully complete a training program provided by the Environmental Services Department and achieve competence in all duties.
Excellent Customer Service and communication skills. Ability to read, write and perform basic math. Ability to work independently. Able to perform as part of the patient care team. Detail beyond this may be put in the Responsibilities section since it may vary by position.
Responsible for completing assigned duties in a timely and accurate manner.
Responsible for selection, evaluation, and application of proper cleaning procedures and products to complete assignments.