Manager of Outpatient Registration

New Haven, CT
Feb 6, 2019


Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.


Responsible for the management, coordination and direction of the work activities of the Outpatient Registration. Ensures that all phases of the registration, are completed utilizing the customer relations approach in a timely, accurate and efficient manner and in keeping with current government regulations. Works with nursing and medical staff to coordinate an efficient registration process. Develops the staff to optimize their personal growth and contributions to the institution. Monitors the accuracy and effectiveness of the computerized scheduling and registration systems to maximize its utilization in each area. Coordinates the interface of related areas for peak efficiency. Responsible for satisfying the operational goals of the vendor contact with Ambulatory Services.

  • 1. Manages Outpatient Registrars, Senior Registrars and Ambulatory Patient Account Representatives. Reviews daily work assignments to determine their volume, complexity, and status. Posts the work schedule in a timely manner to ensure proper coverage.
  • 2. Demonstrates and communicates sensitivity to the needs and concerns of all customers as well as co-workers in the performance of work activities.
  • 3. Evaluates the effectiveness of the registration process and its impact on billing and accounts receivable. Develops or revises procedures to improve the quality of registration that leads to a reduction in the Outpatient Accounts Receivable.
  • 4. Acts as a liaison between the physicians and clerical departments to establish procedures to identify and resolve problems while exercising diplomacy and tact.
  • 5. Works with physician and nursing management staff of YPB, DI, and Ambulatory Surgery to develop policies and/or procedures affecting the registration process for patients as it pertains to the outpatient environment.
  • 6. Reviews patient accounts to assess potential outpatient registration difficulties throughout the institution. Develops and implements procedures to improve registration process.
  • 7. Conducts inservice training for clinic secretaries and Registrars from other departments on proper registration procedures and third party requirements.
  • 8. Develops and implements an effective pre-registration system in conjunction with the scheduling system.
  • 9. Analyzes computer reports, develops statistical data using spread sheet analysis (or equivalent), and is aware of new trends and/or potential problems. Submits daily and weekly reports. Develops new reports as department needs change.
  • 10. Implements Hospital Credit Policy in the Clinic environment as directed by Hospital Administration.
  • 11. Participates regularly in the selection, training and motivation of employees as well as making managerial decisions regarding hiring, terminations, promotions and/or transfers. Keeps employees informed as to current Hospital policies, procedures and changes.
  • 12. Conducts regular performance reviews of employees as required. Reviews job performance standards with employees when necessary. Trains new employees and orients them regarding Hospital personnel policies and procedures. Implements new procedures as the need arises and encourages professional growth.
  • 13. Develops and maintains registration policies and procedures as dictated by changes in health care environment. Recommends MIS enhancements to modify registration and scheduling systems to accommodate current and future needs of the clinic environment.
  • 14. Participates in departmental and inter-disciplinary committees which influence or recommend policies and/or procedures affecting the registration process.
  • 15. Provides back-up assistance through the department when necessary and performs such other activities as may be assigned.

    Other information:


    Bachelor''s degree with major course work in Business Administration, Public Administration, Finance, and/or Accounting or equivalent work experience in a Hospital setting.


    Three (3) to five (5) years experience dealing in a variety of patient registration activities. Previous supervisory and/or hospital experience necessary.


    Strong communication and management skills. Must be proficient with microsoft packages such as electronic spread sheets, data base management packages and word processing.

    Coordinates and directs the activities of the staff through supervision. Ensures that established policies and procedures are being followed and that registration/secretarial activities are conducted in a timely and accurate manner. Ensures proper handling of patients, families and physicians. Maintains a positive public image for the Hospital on the part of Registration staff. Monitors the work activities of the Patient Account Representatives.

    Provides orientation and direction to the staff. Participates in the selection of new personnel. Evaluates employee performance. Works with other departments to improve procedures. Exercises tact and diplomacy when dealing with physicians and external departments to establish procedures and to identify and resolve problems. Reviews daily patient volume to determine complexity and payor mix in order to plan for system changes. Coordinates the smooth operation of all areas of responsibility.

    No special demands.

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    Job Info

    Job: 1879

    Department: SBO Administration
    Category: Mgmt/leadership
    Sub Category: NON-CLINICAL
    Status: Full Time
    Shift: DAYS
    Hours: 40.00