To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
This position reports to Vice President, Pharmacy Services, Yale New Haven Health to provide overall strategic direction and leadership to all retail businesses including Specialty Pharmacy and Retail Pharmacy services. Responsible for management of operations including cost-effective service delivery, consistently meeting customer expectations related to service, clinical effectiveness and patient safety; development and implementation of quality measurement and improvement programs, human resources management, state, federal and applicable regulatory and accreditation compliance, evaluation of operating and capital resource needs and effective financial management related to productivity and budgeting. Serve as the operations resource and participate in strategic discussions surrounding program expansion, new clients, payer network inclusion strategies and contracting strategies. Oversee all management staff in these services and related staff.
Responsibilities: 1. Evaluate, develop and implement processes to provide optimal delivery of specialty and retail pharmacy services . 2. Evaluate, assess and weigh the pros and cons of planning options, operational situations and management
approaches; be a strong decision-maker who measures and seeks objective answers. Gather information by
participating, sampling the opinions of those closest to the operations to assure that plans, decisions and
management are very connected to the business. Plan with clear goals and expectations that contribute to
both efficiency and effectiveness in results as guiding standards . 3. Provide overall leadership and ensure accountability for responsible areas including but not limited to: human
resources management including recruitment, retention, performance management, employee engagement
and development of staff; Design and implement services and delivery processes that are responsive to
customer needs and support exceptional customer service, clinical effectiveness, optimal financial
performance and patient safety ; Provide ongoing, continuous management oversight, as a coach who is
concerned with the growth and development of employees, and as one who can assure that management
employees are held accountable for operating results which are clinically and financially solid and
measurable; Responsible for setting operational and safety goals. 4. Provides a strategic plan for specialty and retail services; create business plans for growth for all affiliates and members of the Health System and the patients they serve 5. Administers human resources policies and procedures in accordance with hospital and departmental policy.
Communicates the status of projects, operations, staff concerns, and problems to the Vice President on a
weekly basis or more frequently as needed. 6. Complies with all aspects of the Yale New Haven Health Standards of Behavior and ensure that all management and staff under your responsibility comply as well 7. Manage drug expense to budget by monitoring drug expense, revenue and billing practices. Identifying
opportunities for improvement, and initiating cost avoidance programs to achieve planned savings and /or cost
avoidance. Strategically plan future budgets through drug forecast, volume, and inflationary projections 8. Establish a succession process/plan for development of leadership positions and increased staff engagement
that improves communications, builds teamwork, and optimizes job functions to maximize efficiency. 9. Accountable for operational efficiency and optimal productivity with defined metrics for all specialty and retail units as developed/assigned. Responsible for regulatory compliance on a federal and state level related to all pharmacy services including expert knowledge of specialty services, call center management, transitions of care standards. Organize the structure that is needed to optimize operational performance during fast
growth and develop and implement the operational policies, systems and procedures that can assure consistency and predictability across similar operating units. 10. Accountable for working with the Senior Leadership team to adapt, modify and change systems and procedures as they are found to be inadequate or ineffective; take the opportunity to be a change agent when operating situations or deficiencies demand it. 11. Identify new business opportunities, evaluate, implement and operationalize as determined. 12. Works Collaboratively with all Directors of Pharmacy and key medical, nursing and administrative leads throughout the YNHHS and network affiliates to ensure strategies, goals and objectives and processes are aligned.
Graduate of an accredited College of Pharmacy with a Doctor of Pharmacy (PharmD) or a Bachelors Pharmacy with the addition of advanced degree (MS, MHA, MBA). Completion of an ASHP Accredited Pharmacy Practice Residency Program including a PGY -1 and PGY-2 in administration, specialty pharmacy, retail or ambulatory is highly preferred.
Five to ten years management experience in specialty, retail and management of multi-site operations preferred. Business development experience with start -up business preferred. Knowledge of a hospital pharmacy setting with strong working knowledge of integrated delivery model. Knowledge of regulatory, compliance and licensure issues at the federal and state level relative to specialty and retail services. Advanced experience with employee engagement and project management. Candidates with experience managing many diverse projects and programs related to specialty, retail, and compounding pharmacy services that have demonstrated positive results on patient outcomes are required. Clear demonstration of professional personnel performance management and financial management is also required.
CT Pharmacist Licensure Eligibility
Strong orientation and commitment to external and internal customer service; ability to work in a self directed environment; excellent ability to problem solve; to successfully look at system improvements in the clinical and business areas and interact with stakeholders; excellent oral and written communication skills , strong critical thinking skills; excellent organizational skills, ability to prioritize /follow-up; excellent ability to manage in a fast-paced growing environment; proven leadership ability; ability to work effectively within Health System
supporting growth of Specialty and Retail Services. Project management, problem solving skills are required and must be demonstrated through past experience. Knowledge of automation technologies in outpatient dispensing pertinent to safe and efficient dispensing is strongly preferred. Six Sigma or other validated quality improvement certification is preferred. Proven fiscal management skills.Strong verbal and written communication and negotiating skills are essential. Excellent analytical skills.
The individual in the position is held accountable to the Vice President, Pharmacy Services, Yale New Haven Health. Essential to maintain the highest professional standards and the provision of specialty and retail pharmacy services that promotes safe, cost-effective and positive patient outcomes. . This individual is held accountable to staffing standards as documented in the Attendance and Punctuality system and the HR data on performance review completion. The individual is accountable to managing pharmaceutical expense to budget, analyzing variances and implementing action plans and other cost-avoidance strategies.
This position requires leadership qualities and a a high degree of planning and discretion in making operational and technical decisions. In addition, this position requires an individual who is able to apply new ideas, knowledge and skill gained from experience and education to current situations; and should possess a superior knowledge of standards of pharmacy practice. Must be able to influence others outside of his /her direct reports. Must have excellent team building skills, and ability to achieve goals /performance expectations through management as well as motivation of others.