To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Under the general direction of the Patient or Clinical Service Manager and in cooperation with all the members of the patient care teams, performs a wide range of customer relations, environmental, patient care, and supply functions to fully support patient care activities. Although it is necessary to identify specific tasks relating to this position, the overriding responsibility is to integrate this role into the patient care model to ensure that the patient care team works for the good of the patient: other specific tasks may be added or deleted from the day-to-day operationalization of this position, as the patient care team adapts to the daily needs of the patients we serve. Demonstrates an outstanding commitment to excellent customer service.
Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel.
Adheres to the "I Am YNHH" service excellence pledge and promotes a positive work environment.
1. Provides physical assistance to nursing staff performing patient care and transports patients throughout the hospital as needed. 1.1 Uses proper patient positioning techniques and equipment correctly while moving or transporting patients. 1.2 After obtaining necessary equipment and supplies, assists clinical staff with: 1.3 Lifting and supporting patients getting in and out of bed and assisting patients into and out of wheelchairs. 1.4 Moving patients from stretchers to beds. 1.5 Under the direction of the nurse or physician assists in the positioning of patients for surgical procedures, maintaining the sterile field throughout. 1.6 Transports patients safely, courteously, and in a timely manner to all receiving patient care units, and obtains all necessary medical information (e.g. medical record) and equipment and supplies (e.g. wheelchair, 02, IV poles, stretcher, gloves, mask) before leaving unit. 1.7 Verifies patient identity by ID bracelet, verbal acknowledgement, and patient chart using the Yale-New Haven Hospital identifiers and transports patient with medical record safely to the operating room and other designated areas as directed by OR control desk or nursing personnel. 1.8 In the OR, notify OR control desk and/or appropriate nursing personnel upon arrival to the OR. Utilizes Navicare and 2-way radio system as additional communication tools for patient arrival and on status of OR. 1.9 Maintains patient transport equipment in a neat and clean manner, washing with designated germicidal solution between each use and returning to proper location. 1.10 Ensures equipment in OR hallways are stored on one side only, maintaining safe egress. 1.11 Ensures availability of an appropriate number of full oxygen tanks with gauges in each designated OR area. 1.12 Demonstrates positive customer relations skills by introducing self to patients and families, talking with patients and families during transport, directing family members to designated waiting areas and orienting them to the physical environment during transport. 1.13 All patient care responsibilities will be performed consistent with population specific criteria. 2. Performs cleaning tasks and responsibilities to ensure the sanitary condition of the L & B and the O.R. 2.1 Sets up cleaning equipment and readiness for use with necessary supplies at the beginning of each shift. 2.2 Uses the 7 step cleaning and decontamination techniques for all LD BR''s/OR''s in order to ensure the removal of all blood and bodily fluids from all surfaces. This includes crib, sinks, and support space. 2.3 Immediately cleans all specialty items, after use (delivery procedure carts, O.R. bed including metal top, sides, mattress, base and controls). Prepares O.R bed for reuse with linen and returns room to operation readiness. 2.4 Secures all trash and linen bags by properly tying, and disposing in appropriate containers. In addition, remove all Sharp containers (blue and red) placing in Trash Room. 2.5 In Waste Disposal Room empties suction containers according to schedule, handling all waste in accordance with the hospital standard precautions policy. After emptying suction containers linen and trash must be emptied and floor wet mopped. 2.6 Completes all cleaning functions as scheduled and according to procedure, including terminal cleaning of all OR rooms and scrub rooms. 2.7 Corrects observed discrepancies immediately (e.g. spills on the floor, overflowing trash cans, etc.) Ensures that trash bins are cleaned regularly, sanitized and lined with large plastic bags. 2.8 Uses correct mopping procedures and an adequate number of wet floor signs in order to eliminate risk of injury to staff or visitors. 2.9 Checks all dispensers (paper towel, toilet paper, soap) on each shift and refills as needed. 2.10 Maintains cleanliness of all floors by dust-mopping or vacuuming with no build-up in corners and edges, using a scraper to remove bone wax and gum. 2.11 Maintains a clean and orderly porter closet and cleaning cart. Ensures that all chemical containers are clearly labeled with contents and date. Ensures housekeeping supplies and equipment are returned to designated area at end of shift. 2.12 Effectively cleans OR rooms according to Infection Control Policy Guidelines. 2.13 Maintains Chute Room in a clean and orderly manner. Adheres to all hospital requirements for waste handling and removal. Ensures doors to trash and linen are closed after each use. 2.14 Adheres to all hospital recycling requirements by breaking down all boxes before disposing. 2.15 Maintains all visitor and staff space in a clean and orderly manner at all times, dusting, vacuuming and damp mopping each shift. 2.16 Keeps bathrooms in acceptable condition through regular inspection and cleaning of all fixtures, walls, floors, sinks and toilets on each shift. 2.17 Achieves an 85-00% score on all Quality Control Review Reports completed by the Department of Environmental Services. 2.18 Reports all faulty equipment through appropriate 2.19 channels. 2.20 Demonstrates an uncompromising commitment to patient safety, 2.21 and participates in quality/performance improvement initiatives as 2.22 assigned. 2.23 Attends to the replacement of light bulbs including overhead lighting, lamps, exit signs, etc. in a timely manner. 3. Meets established standards for the maintenance and transportation, cleaning, inventory and control of all medical-surgical equipment. 3.1 In OBS, maintains par levels of all medical-surgical equipment. Locates and returns all equipment which is missing from the L & B Unit and O.R. 3.2 In O.R., returns other department''s equipment to appropriate units (e.g. E.D. stretchers, infusion pumps, traction, etc). 3.3 Cleans all equipment on a weekly, or more frequent, as needed basis (e.g. infusion pumps, emergency equipment, cardiac monitors, refrigerators, etc). 3.4 In OBS obtains patient equipment as requested from Centralized Departments. Promptly cleans and returns equipment to Centralized Departments when no longer needed. 3.5 In OBS, identifies biomedical engineering equipment which requires repair. Completes Biomedical Engineering Repair Order. Contacts Biomedical Engineering to report that repairs are needed. Ensures that equipment is sent to Engineering, and tracks equipment through repair and return to the Unit. 3.6 In O.R., assists with moving equipment into Operating Room for case specific use, and returning equipment upon completion of case to storage area. Transports equipment in a safe manner ensuring category of the equipment (e.g. microscopes lasers, OSI table etc). 4. Maintains supply inventory in all areas and provides essential errand services for the O.R. and the L & B Unit. 4.1 Inventories and stocks all areas according to established par levels with 00% accuracy (e.g. LBR''s, all supply closets, blanket warming closets, universal precaution stations, O.R., etc). 4.2 Orders all required supplies, according to specific L & B and O.R. requirements (e.g. linen, bulk nutritional supplies, pharmacy, IV''s, pours solution, hats, booties, scrub brushes, bulk cleaning supplies, PDAD, etc). 4.3 Assures on each shift that scrub rooms are stocked with designated supplies (e.g. scrub brushes masks and solutions). 4.4 Checks and maintains stocked blanket warmers on all shifts. 4.5 In the O.R. assures that bulk supplies are put away in a timely manner. Distributes all supplies upon arrival from CSS or outside vendors to their designated area, eliminating any congestion in hallways and public space. 4.6 Completes all errands in an immediate and timely manner (e.g. transporting bodies to the Morgue, obtaining blood products from Blood Bank, transporting specimens to laboratories, transporting supplies and equipment, etc). 5. Maintains competency in areas of responsibility and participates in Unit activities that promote a cohesive team. 5.1 Completes on line mandatory continuing education classes as required. Ensure annual PPD is current. 5.2 Participates in Unit and/or service related continuing education classes. 5.3 Attends and actively participates in staff meetings. If unable to attend, accepts responsibility for reading minutes or viewing video. 5.4 Supports an environment that values learning. 5.5 Participates as a team member and contributes to cohesiveness for the department to ensure the maintenance of a positive working environment 5.6 Participates as a team member by returning pages within five minutes of initiation and informs control desk of return from any assigned duty upon completion 5.7 Demonstrates sensitivity to cultural, racial and ethnic diversity in verbal and non-verbal communication
High school graduate or educational equivalent. Additional educational training in the fields of inventory management, maintenance, sterile aseptic technique, biohazardous material decontamination and disinfecting, CNA and customer relations preferred. Current CPR certification or eligible for completing a CPR course preferred.
Minimum of two years of related experience preferably in the areas of customer relations, inventory management, patient care, maintenance and/or biohazardous waste removal, decontamination/disinfecting, and/or previous EA experience.
Demonstrated ability to read, write and perform basic math. Ability to work independently,. Excellent interpersonal skills. Able to perform as a part of the patient care team. Demonstrates initiative and the ability to coordinate diverse responsibilities. Able to perform skills required for inventory management, biohazardous waste removal, decontamination, and disinfecting, light maintenance responsibilities, coordination of area work projects with other departments, and performing various aspects of patient care, under the direction of the Registered Nurse. Provide physical assistance to nursing staff performing patient care and transport patients throughout the hospital as needed.
Accountable for following all departmental and hospital policies and procedures. Completes assigned duties in a timely and accurate manner. Responsible for conducting themselves and performing all duties to support the goals of the patient care team. Participates as an active member of the patient care team.
Coordinating and responding to both the needs of the patient and the patient care team. Able to manage multiple tasks and priorities simultaneously. Able to work rapidly and efficiently in a fast paced demanding clinical setting. Performs cleaning tasks and responsibilities to ensure sanitary condition of the OR.
Must be able to life a minimum of 40 pounds. Ability to perform tasks of physical endurance and dexterity as required by placement. Consistent use of proper body mechanics required. Able to independently push transport stretcher carrying patients weighing up to 200 pounds.