Catering To You Associate

New Haven, CT
Nov 6, 2018

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Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
EEO/AA/Disability/Veteran

THIS POSITION IS COVERED BY THE TEAMSTERS COLLECTIVE BARGAINING AGREEMENT Minimum - $14.47 Maximum - $22.28

SUMMARY
Responsible for patient meal service food on assigned units (e.g., menu selections, tray assembly, tray delivery and pick up, special requests and needs, in-between meal food delivery). Addresses patient food issues, and communicates concerns and needs to Food & Nutrition Services management staff. Interacts with Nursing in regard to patient nutrition needs or requirements as well as unit food service needs. Assists dietitian with monitoring of patients who are NPO, on liquid diets or require intake recorded. Reacts accurately and effectively to all changes to ensure efficient timing of services and accuracy of physician''s ordered modified diets. Is familiar with dietary restrictions for special, modified diets and ensures that optimal food preferences are met within guidelines of diet order limitations. Responsible for providing quality service.
RESPONSIBILITIES
  • 1. Hospital Activities: Exhibits a pleasant and cheerful demeanor when answering the telephone, and when communicating with other departments within the Hospital. Satisfactory participation and attendance at required and non-required meetings and staff development programs. Attends annual and mandatory in-services, required meetings and continuing education. Performs other duties as assigned by supervisor/manager.
  • 2. Non-Patient Care Activities : Maintains a clean, sanitary working environment adhering to the clean as you go policy. Demonstrates knowledge of proper chemical usage and MSDS. Adheres to hospital and department dress codes, maintaining a clean and neat appearance at all times. Utilizes equipment in performing job functions as per department safety procedures.
  • 3. Quality Improvement: Responsive to patient needs at all times, during meal selection, tray delivery, catering rounds and tray retrieval. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
    Responsible for quality of service, graded by internal and/or external surveys continuously, meeting survey score benchmarks for unit of responsibility. Represents the department to all areas of the Hospital in a positive manner, using established customer relation techniques.
  • 4. Environment of Care/Infection Control Responsibilities Safety: follows facility and departmental safety policies and procedures to include occurrence reporting. Hazardous Materials and Waste: demonstrates knowledge of role in hazardous materials and waste program. Emergency Preparedness: demonstrates knowledge of role in Emergency Preparedness Program. Participates in disaster drills, as appropriate. Life Safety: demonstrates knowledge of Life Safety Program and participates in fire drills as appropriate. Utility Systems: demonstrates knowledge of the department''s response to utility failures. Infection Control: follows Facility and departmental infection control policies and procedures. Security: wears identification badge at all times, and is aware of role in minimizing security incidents.
  • 5. Patient Food Service: Delivers and serves food trays to patients or provides cafeteria food service for patients. Maintains service time-lines to ensure timely delivery of meals to patients. Greets patients and introduces themselves and states where they are from and why they are there. Verifies patient name by asking the patients name and checking name band on arm. Acts as a patient advocate by answering any questions regarding food service and other routine questions. Provides basic assistance in opening containers, etc, and notifies the nursing staff if the patient needs further assistance. Takes appropriate action according to established procedures when following up on missing or wrong food items. Treats all patients with respect while being professional and courteous at all times. informs supervisor of patient issues, errors, or operational issues that effect the overall patient care or satisfaction.
    QUALIFICATIONS

    EDUCATION:

    High School diploma or GED required. **Employees employed by YNHH effective 9/12/2012 as a result of the acquisition of the Hospital of St Raphael may meet educational requirements with the applicable combination of education and experience and
    demonstration of current competences.

    EXPERIENCE:

    Two years of food service experience required.

    SPECIAL SKILLS:

    Strong communication skills required (verbal, reading and writing) in order to follow written and verbal instructions and interact with patients and staff. Good customer service skills. Proficient in basic mathematical skills for simple computations. Must be able to push and pull food delivery trucks.
    ACCOUNTABILITY:

    COMPLEXITY:

    PHYSICAL DEMAND:

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    Job Info

    Job: 1929

    Department: Dietary
    Category: Service & Trades
    Sub Category: FOOD & NUTRITION
    Status: Per Diem
    Shift: 12 HOUR AM-PM
    Hours: 0.00