Clinical Engineering Integration Support Specialist

New Haven, CT
Dec 19, 2018


Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.


The qualified candidate has extensive in-depth knowledge of the operation and management of biomedical engineering and information systems concepts and technologies. Experience in leading the planning, design, implementation and support of clinical engineering integrations. Facilitates the enterprise wide collaboration of multiple departments necessary to support medical device integration and patient safety initiatives. Candidate actively leads all aspects of the project development lifecycle. Proven ability to demonstrate customer service excellence by managing customer expectations and effectively communicate with all levels of management.

  • 1. Technical /Analytical
  • 1.1. Extensive knowledge of clinical systems architecture used for medical device interoperability including clinical applications and specialized areas such as Radiology, Anesthesiology and Laboratory.
  • 1.2. Provides technical expertise and guidance in the installation of 510k devices and required provisions such as network, power, mounting.
  • 1.3. Responsible for installation, monitoring, maintenance, troubleshooting, documentation, configuration, performance, and testing of hardware, software, and networks used for integration of biomedical devices.
  • 1.4. Analyzes, defines, configures, and tests clinical device data used for transmitting HL7 data to the EMR(s)
  • 1.5. Responsible for annotating changes to inventory tracking of medical devices and proactively recommends and implements process improvements throughout YNHHS.
  • 1.6. Responsible for identifying and addressing root cause of issue to effectively restore Clinical Engineering operations.
  • 1.7. Utilizes and enhances the YNHHS problem and change management standards and processes.
  • 1.8. Monitors progress on assigned project tasks and provides daily status updates.
  • 1.9. Responsible for gathering customer requirements, analyzing and documenting current and future state workflows relating to medical equipment placement and operation.
  • 1.10. Provides continuing education training to super users, clinical staff, CE staff, and the Clinical Engineering Integrations team on technologies as it relates to patient care workflow, change management and operational processes
  • 1.11. Responsible for providing extensive analysis and the development of processes to improve the current state of YNHHS biomedical technology for the purposes of standardization, risk, inventory, and product lifecycle management.
  • 1.12. Responsible for the completion and continued management of all BMDI project plan deliverables.
  • 2. Communication Skills
  • 2.1. Expresses ideas clearly and in a professional manner both orally and in writing.
  • 2.2. Demonstrates cooperative interaction with co-workers and other hospital employees, works collaboratively with other departments to achieve patient care goals.
  • 2.3. Interpersonal skills necessary to communicate effectively and positively with a wide variety of internal and external customers.
  • 2.4. Excellent interpersonal skills having the ability to train and lead group discussions.
  • 2.5. Maintains flexibility in work assignments and provides support to others as can be helpful to the success of the group in meeting its goals and responsibilities.
  • 3. Leadership Skills
  • 3.1. Ability to facilitate discussions with key stake holders and provide recommendations for improvements.
  • 3.2. Innovative and forward thinking individual who initiates pertinent issues and probing questions when necessary.
  • 3.3. Inspires confidence and inquisitiveness with all employees at all levels of the organization. Stands as a positive example for others.
  • 3.4. Recognizes importance of determining highest priorities and demonstrates ability to perform with optimum use of time and materials.
  • 3.5. Promotes a positive image of the department and the organization through professional conduct, appearance and communication.
  • 3.6. Supports the department and organization's mission and goals.
  • 3.7. Facilitates enterprise wide collaboration with appropriate teams not limited to Clinical Engineering, Facilities, ITS, Vendors, and EMR analysts to support the interoperability projects.
  • 3.8. Responsible for supporting daily work activities of the Clinical Engineering Integrations manager including technical, financial and operational duties.
  • 3.9. Performs all other duties as assigned.

    Bachelor's degree in Biomedical Engineering, Business Administration, Computer Information Systems, or similar field required.

    Technical project management, implementation, and operational support experience preferred in a healthcare environment. Two or more years of progressively responsible clinical information systems or patient monitoring systems interface experience preferred. Experience working with customers to gather system requirements, documenting workflow, and providing technical solutions. Prior application support experience preferred. Knowledge of utilizing beside medical devices including telemetry/physiological monitors, pumps, vents, server technology, wifi, and monitoring networks preferred. Knowledge of clinical workflows related to Pharmacy, Respiratory, Anesthesia, Nursing, Operating Room, Cardiology, and Radiology preferred. Working knowledge of project management methods, information systems standards / quality methods / metrics, system application implementation, enhancement, support methods and practices preferred.

    Valid driver's license and proof of vehicular insurance required. Six Sigma, PMI, Interface, Server, and Network certifications are preferred.

    Resourceful self-motivated individual interested in learning new technologies to improve patient care and clinical quality. Customer service oriented individual comfortable with interacting with clinicians, technical and operational staff at all levels of the organization. Demonstrated knowledge of a broad array of biomedical equipment, facilities planning, inventory management, and quality control.

    Completes assigned and delegated responsibilities within established timeframes.

    Responsible for timely solutions to complex, multidimensional projects and associated teams. May be required to provide on-call support during non-core business hours as needed.

    On-call as required. Must travel to all YNHHS sites as needed. Minor equipment lifting required.

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    Job Info

    Job: 2341

    Department: ITS Clinical Integration Apps
    Category: Info Tech Svc (its)
    Status: Full Time
    Shift: DAYS
    Hours: 40.00

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