To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The Pharmacy Applications Specialist functions as the primary support of clinical systems and end users which includes: performing needs assessment, data collection, analysis and project coordination. They work under the direction of the Application Team Lead to configure, build & install the application. They coordinate all issues that arise during the project for their application area. Primary responsibilities include analyzing work flows and understanding policies, procedures and constraints of the clinical or business operations. In depth and precise investigation and documentation of operational specifications and application functionality is required. A key activity is to analyze new releases to determine how workflow should be modified. They function as the primary contact to troubleshoot problems and questions from end-users during training, go-live and post go-live periods. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users learn and adopt usage of the application.
Responsibilities: 1. Application Development 1.1 Supports new application development including analysis, planning and preparation. 1.2 Designs, programs and tests interfaces and reports according to the departmental standards. 1.3 Determines the need to create in-house programs to support the new system. 1.4 Participates in or creates programs that can convert data from the old to the new system. 1.5 Identifies and recommends changes in workflow, procedures, forms and/or data to make optimal use of the new system. 1.6 Provides teammates with workflow, design, build and testing expertise to ensure a successful implementation. 1.7 Assists in resolving major design issues and recommends solutions for resolution. 1.8 Analyzes business processes to ensure proper system configuration. 1.9 Logs, tracks, and resolves issues and changes related to software code modifications or enhancements. 1.10 Meets with users to determine their requirements as it relates to hardware or software needs. 1.11 Informs management of all issues that are impacting or will impact assigned area/s. 2. Teamwork 2.1 Creates and maintains regular status reports to immediate Applications Coordinator. 2.2 Attends weekly team meetings to discuss team and project related activities, issues, change, communications, and updates. 2.3 Completes specific task activities as documented on the Work Plan. 2.4 Works with training team to develop application specific training curriculums and materials. 2.5 Supports all project team members with application and information systems knowledge. 2.6 Promotes a team atmosphere that is conducive to the overall accomplishment of goals, schedules, and deadlines. 2.7 Openly shares information with all team members. 2.8 Willingness to subordinate individual goals for team goals. 3. Documentation 3.1 Documents and maintains all required system design and build documents and configures system accordingly. 3.2 Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks. 3.3 Provides expertise and experience to the development of production environment readiness plan. 4. Other 4.1 Coordinates interactions and activities of vendors, both on-site and off-site. 4.2 Work closely with end users to identify business needs and benefits of implementing a computing solution and strives to understand their needs.
Graduation from an accredited college of Pharmacy with a BS, MS or Pharm. D. degree required. Completion of a residency in a hospital pharmacy from a program accredited by the American Society of Hospital Pharmacist is desired but not required.
1 to 2 years Hospital or Retail based pharmacy experience. Informatics residency or commensurate experience required. Operations improvement skills and experience with automated dispensing technology preferred.
Required to attend out of state training. Epic certification in relevant application(s) required within 3 months of hire. Appropriate certification in other application software as required
Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems required. Strong organizational. problem solving and listening skills, attention to detail, innovative thinking and ability to inspire others required. Must possess a high level of customer service skills and participate as strong, collaborative team player. Working knowledge or experience in Microsoft Office tools and an understanding of computer system capabilities to address process requirements required.
Application specialist will be held accountable for working under the policy and procedures of the health system as well as any department specific ones. Prompt response to customers is expected. Must be able to clearly communicate advantages and disadvantages for options being proposed. Must follow the SOPs created by the ITS department (including those for On Call)
Must be able to support the application within and beyond the boundaries of the what is taught within the module. Should take an initiative to understand other applications that are integrated with the pharmacy application. (ex: ER, CPOE, Oncology, OR etc) Be a team player and support other members in order to achieve goals set as a team.