Clinical Manager - Dept. of Surgery

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New Haven, CT
Jan 17, 2019

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Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our
Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion -
must guide what we do, as individuals and professionals, every day.

SUMMARY
The Clinical Program Manager is responsible for oversight and supervision of clinical operations and practices in outpatient practices and hospital sites, ensuring achievement of the YNHH strategic objectives and mission in the field ,patient service, teaching, research, and community service. Reporting to the Director and working in partnership with the Surgical Site Director , he/she ensures compliance with provider-based regulations, exceptional clinical standards of practice, and efficient and cost -effective operations, promotes a culture of safe and exemplary patient and family-centered care, and facilitates the conduct of community based-clinical research.
EEO/AA/Disability/Veteran.
RESPONSIBILITIES

1. ORGANIZATIONAL LEADERSHIP
Serves as a visible leader to staff and physicians; holds self and others accountable for
demonstrating YNHH core values.
1 .1
Acts as a YNHH ambassador in the community, promoting the Surgical Services to all customers by
interpreting and communicating the program's mission and values, acting as a loyal,
1 .2
Meets regularly with other Surgical administrative and clinical program leaders to ensure ambulatory
alignment of program objectives, goals, standards, practices and priorities.

1 .3 Meets regularly with leadership at other satellites and hospitals.
Partners with physicians to ensure execution of shared objectives, goals and
priorities related to service and care delivery.
1 .4
Develops a team of highly skilled professionals who are effectively utilized and engaged in
the delivery of high quality patient/family centered care that is aligned with Surgical Services mission,
goals and
standards
1 .5
Meets regularly with staff to promote engagement and effective communication of
expectations.
1 .6
Facilitates problem resolution and actively serves on committees for problem solving; represents the
SRC Ambulatory Surgical Services
1 .7
Identifies and communicates opportunities for collaboration with other departments and the medical
staff; creates an environment conducive to teamwork.
1 .8
Participates in implementing strategic efforts by influencing leadership and championing projects
within the program, allocating resources, and utilizing project management skills
1 .9
Collaborates with other internal professionals to define, reduce, and eliminate barriers within the
system which may negatively impact patient care.
1 .10
Ensures that desired clinical services are rendered through timely, coordinated, multidisciplinary, cost
effective and efficient processes; facilitates patient movement and information sharing.

RESPONSIBILITIES
Achieves seamless delivery of service by appropriately involving colleagues, physicians, other
customers, and staff to ensure commitment, communication and cross functional linkage.
1 .13
In collaboration with Surgical leadership and relevant departments, develops customer relations
standards
reflecting excellence consistent with Hospital and University policy for internal/external customers
1 .14
Ensures that program leadership effectively models and upholds a customer service orientation with
staff
to meet the legitimate needs of all internal and external customers.
1 .15
Serves as leader to facilitate collaboration of clinical staff with pharmacy , labs, business and other
disciplines.

2. OPERATIONS AND SERVICE EXCELLENCE
Ensure that desired clinical services are rendered through timely, coordinated, multidisciplinary,
cost effective and efficient processes.
2 .1
Achieve seamless delivery of service by appropriately involving colleagues, physicians, other
customers, and staff to ensure commitment, communication and cross functional linkage.
2 .2
Collaborates with practice management and administrative staff to ensure that operations in each
network site are efficient and consistent with sound clinical practice standards and process
2 .3
Develops customer service standards reflecting excellence consistent with hospital policy for
internal/external customers in collaboration with medical leadership and appropriate departments;
ensures network leadership effectively models and that all staff are held accountable for adhering to
the established standards.
2 .4
In conjunction with SRC Ambulatory Surgical Services and Network leadership , develops and
implements processes to collect satisfaction data from patients and physicians.
2 .5
Collaborates in developing and implementing clinical databases and processes which achieve
strategically relevant quality outcomes and data useful for clinical research and education.
2 .6
Identifies and analyzes trends in satisfaction, quality outcomes, and practice excellence using data to
guide systematic change in program practices.

3. HUMAN RESOURCE MANAGEMENT
Provides vision and leadership to staff in a collaborative environment that offers job satisfaction ,
recognition, and stimulates innovative thinking to accomplish goals and objectives.
3 .1
Ensures appropriate number of qualified staff at each site in order to provide safe and high quality
patient care and that all non-physician personnel have appropriate orientation, education and certifications
required to provide exceptional patient/family care
3 .2
Implements and actively supports the integration of change through open communication and use of
change management skills.

RESPONSIBILITIES
Ensures that all staff are held accountable for adhering to established performance and customer
relations standards

4. FISCAL MANAGEMENT AND REGULATORY COMPLIANCE
Participates in development of and manages the network operating budget in a manner that ensures
delivery of cost-effective, high quality care at clinical care sites through-out the YNHH Network.
4 .1
Works with SRC Ambulatory Surgical Services leadership and financial administrators within the
Hospital and the Network to
coordinate the overall budget.
4 .2
Monitors and develops comprehensive analysis for financial and programmatic recommendations for
medical and administrative network leadership.
4 .3
Ensures that required resources are readily available (e.g. staff, technology) to meet program
priorities and reflect staff and physician input.
4 .4
Ensures that all services are in compliance with accreditation and regulatory guidelines and
standards; achieves and maintains a state of readiness for all state, national and federal inspections/accreditation
site surveys as required by law.
4 .5
Monitors and consistently maintains compliance with regulatory requirements, including TJC, DPH
and other regulatory bodies.

5. OUTCOMES
Partners with SRC Surgical Site Director and other leadership staff to develop /implement systems for
monitoring network site performance and ensuring adherence to established SRC Ambulatory Surgical
Services standards of care.
5 .1
Identifies and analyzes trends in satisfaction, quality outcomes, and practice excellence using data to
guide systematic change to improve or enhance program practices.
5 .2
Establishes metrics and processes for, monitors, and regularly reports network-related patient
satisfaction, patient care quality and safety data; collaborates with others at SRC/NEMG and in
practices to implement improvements in processes designed to achieve superior outcomes.

EDUCATION:
Baccalaureate Degree in Nursing required. MSN preferred. Current Connecticut State RN Nursing licensure and /or
eligibility for Connecticut State RN licensure required

EXPERIENCE (number of years and type required to meet an acceptable level of performance):
Three (3) to five (5) years clinical practice experience required. One (1) to three (3) years of demonstrated
leadership/supervisory/management experience required. Demonstrated team leadership and project work required .
Four(4) years of relevant functional area experience.

SPECIAL SKILLS:
Strong communication and management skills. Must be proficient with Microsoft packages such as electronic
spread sheets, data base management packages and word processing .Ability to direct a diverse work force in a
twenty-four hour per day operational environment. Ability to manage and
remain effective with multiple priorities. Excellent communication skills. Excellent clinical skills. Knowledge of
and proficient in the operation and use of computer-based information systems, to facilitate all aspects of care
delivery. Knowledgeable of Quality Improvement processes, and capable of implementing concepts. Ability to
implement and support change required.

ACCOUNTABILITY :
Coordinates and directs the activities of the staff through supervision . Ensures that established policies and
procedures are being followed and that registration/clerical activities are conducted in a timely and accurate
manner. Ensures proper handling of patients, families and physicians. Maintains a positive public image for the
Hospital on the part of Registration staff. Monitors the work activities of all staff reporting to them.

COMPLEXITY :
In personal and job-related decisions and actions, consistently demonstrates the values of integrity (doing the right
thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences),
accountability (being responsible and taking action), and compassion (being empathetic).
Provides orientation and direction to the staff. Participates in the selection of new personnel. Evaluates employee
performance. Works with other departments to improve procedures. Exercises tact and diplomacy when dealing
with physicians and external departments to establish procedures and to identify and resolve problems. Reviews
daily patient volume to determine complexity and payor mix in order to plan for system changes. Coordinates the
smooth operation of all areas of responsibility.

LICENSURE/CERTIFICATION:
Current CT RN Licensure
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Job Info

Job: 2279

Department: Dept of Surgery
Category: Mgmt/leadership
Sub Category: CLINICAL
Status: Full Time
Shift: DAYS
Hours: 40.00

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