To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. EEO/AA/Disability/Veteran
THIS POSITION IS COVERED BY THE TEAMSTERS COLLECTIVE BARGAINING AGREEMENT Minimum - Maximum -
Under the supervision of the Administrative Supervisor, providing a variety of clerical duties in support of the Ambulatory Services Department.
Responsibilities: 1. Acts as receptionist, greeting and interacting with patients, visitors and others. 1.1 Greets all patients and visitors in a courteous and professional manner. 1.2 Responds to patient/family questions and requests directly or by making appropriate arrangements. 1.3 Determines reason for the patient visit recognizing chief complaints and assessing urgent situations requiring immediate medical attention.
1.4 Processes all incoming telephone calls from patients and clients in a professional and courteous manner. 1.5 Demonstrates full compliance with departmental telephone voice mail procedures. 1.6 Notifies clinical staff of any ?walk-ins'' so that triage may be performed.
2. Performs various unit clerical tasks including mailing, messages, record-keeping, typing, and filing. 2.1 Distributes mail, utilizes paging system, takes and delivers messages for unit personnel 2.2 Obtains patient charts prior to appointment. 2.3 Processes requisitions for the various tests to be performed. 2.4 Initiates and processes patient charge slips as appropriate, reviews for completeness. 2.5 Keeps logs, statistics, and prepares reports as assigned. 2.6 Maintains filing system to meet the needs of the department. 3. Handles patient appointment system. 3.1 Schedules patient appointments in coordination with the clinical staff.
3.2 emonstrates competency in use of automated system to book physical exams, urgent visits and return appointments. 3.3 Calls Lab, X-ray, etc. to book appointments or tests for patients upon physician referral. 3.4 Gives patients appointment cards. 3.5 Assists with patient transportation arrangements, escorting patients when needed.
3.6 Assists follow-up of "no show" appointments. (stamps charts to indicate missed appointments, and follow departmental procedure for recall of patient) 4. Interacts with all others in a manner consistent with excellent hospital public relations. 4.1 Demonstrates professional and courteous manner during interactions with patients, hospital staff, physicians and their office staff, and with all other contacts. 4.2 Utilizes effective communication techniques and maintains appropriate lines of authority.
5. Cleanliness and safety. 5.1 Maintains safe, clean, and organized environment in all clerical areas. 5.2 Notifies housekeeping as appropriate for necessary non-scheduled cleaning. 5.3 Adheres to safety standards as identified within the institution. 5.4 Assists with maintaining office equipment by performing user appropriate tasks according to instructions and notifying maintenance of faulty equipment. 5.5 Reports any unusual/untoward incidents. 5.6 Follows procedures for incident reporting. 5.7 Completes Synquest Training modules in a timely manner. 6. Patients'' Rights. 6.1 Respects patients'' rights at all times identified within the institution. 6.2 Provides privacy for patients during sensitive interactions 6.3 Maintains confidentiality of patient information and fully complies with SRHS HIPAA policies and procedures. 6.4 Demonstrates competency in arranging for telephone translation service for non-English speaking patients. 6.5 Verbalizes understanding of how to arrange communication assistance for hearing impaired patients. 6.6 Consistently wears SRHS identification badge and introduces herself/himself to patients. 7. Supplies/ordering, errands. 7.1 Assists in maintaining supplies at appropriate inventory levels. 7.2 Is knowledgeable about office supplies, equipment, and procedures necessary for maintaining smooth operation of unit. 7.3 Assists with locating and obtaining supplies and running a variety of errands as directed.
8. Emergency situations. 8.1 Performs efficiently in emergency situations as directed.
8.2 Remains calm, informing appropriate personnel, and assisting in documenting events. 9. Information/in-service participation. 9.1 Appropriately seeks information or assistance from administrator, or other resource people. 9.2 Participates as directed in in-services. 9.3 Attends staff meetings regularly.
High school graduate or equivalent. Medical office training/education required.
Experience in medical office setting required; 2+ years experience in business office with relevant transferable skill set.