Patient Support Service Assistant

New London, CT
Nov 30, 2018

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Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
EEO/AA/Disability/Veteran
Summary:
Provides patient transport and various other patient services to support nursing units. Assists ancillary departments in adhering to their procedure scheduling.
Responsibilities:
  • 1. Ensures patient safety and comfort.
  • 2. Transfers patients from non-ambulatory to ambulatory status; to stretcher, bed, unit, surgery or other ancillary departments for testing, etc. Also assists patient in transfers from bed to chair, commode, bathroom etc.
  • 3. Proficient in telephone skills with the ability to access Tele-Tracking phone lines through out the hospital along with the ability to prioritize transfers with in the Tele-Tracking System and keep communication open with the Dispatcher.
  • 4. Assist Life Star personnel with patient transfers and provides an escort to the appropriate area of the hospital.
  • 5. Ensure O2 tanks and other equipment transfer with the patient. If equipment is not reading appropriately notifies a nurse to resolve issue prior to transport.
  • 6. Cleans all equipment after each use and documents issues with faulty equipment and delivers the equipment to Biomedical Engineering to be repaired.
  • 7. Maintains certifications in CPR.
  • 8. Performs one man transports for Cardiac Catheterization and special procedure patients monitoring patient throughout process and notifies a nurse immediately of any excessive bleeding.
  • 9. Safely operates all equipment according to manufacturer specification.
  • 10. Able to transfer Patients with portable telemetry.
  • 11. Perform as a Dispatcher when needed, to maintain workflow and keep Hospital Volunteers productive and sustain communication between ancillary departments and transporters.
  • 12. Demonstrates a time conscious awareness. Strives to meet deadlines and utilize time effectively.
  • 13. Completes all assigned tasks. Exercises good judgment in asking for assistance from others.
  • 14. Maintains confidentiality and uses discretion when discussing patient matters.
  • 15. Follows all procedures on safe patient interactions and body mechanics.
  • 16. Adheres to all safety procedures in the handling of hazardous materials and blood borne pathogens.
  • 17. Meets performance expectations for Customer Service, Teamwork, Resource Utilization, and Staff and Self Development as outlined in performance review.
  • 18. Performs other duties as assigned or directed to ensure smooth operation of the department/unit.
    Other information:

    EDUCATION:

    High School graduate or equivalent.

    EXPERIENCE:

    Previous experience in patient related activities is helpful.

    LICENSURE:

    Not applicable

    SPECIAL_SKILLS:

    Must have excellent customer skills
    ACCOUNTABILITY:

    Two weeks of intensive on the job training. Certification in CPR must be attained within three (3) months. Special Procedures & Cardiac Cath one-man transfer training to be received after 6 months of employment.
    COMPLEXITY:

    PHYSICAL_DEMAND:

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    Job Info

    Job: 3911

    Department: Patient Support
    Category: Nursing-support
    Sub Category: NON-CLINICAL
    Status: Part Time With Benefits
    Shift: EVENINGS
    Hours: 20.00