YNHHS Mgr Clinical Ops

New Haven, CT
Dec 19, 2018


Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

This position, reporting to the Director of Operations, Occupational Medicine and Wellness Services with a dotted
line to the Chief Medical Director, is responsible for the standardization of clinical policies and practices across the
entire YNHHS Occupational Medicine and Wellness Services enterprise. Serves as a resource to staff. Provides
input to the Chief Team Lead or appropriate manager/administrator for the preparation and administration of annual
performance evaluations for clinical and clerical support staff members and makes recommendations on hiring ,
transfers, promotions and dismissals.
This position is directly responsible for identifying clinical variation across YNHHS Occupational Medicine and
Wellness Services sites, proposing standardized clinical decisions, practices, processes, protocols, and workflows
across YNHHS in accordance with industry best practices and guidelines, and assisting YNHHS Occupational
Medicine and Wellness Services executives in drafting and implementing revised clinical standards. Actively
supports YNHHS and Delivery Network goals, including Patient Experience and Quality Improvement initiatives as
assigned. Establishes and maintains effective relationships with key constituents, including retail and employee
clients, staff members, and YNHHS Occupational Medicine and Wellness Services Delivery Network leaders. Must
have excellent organizational, analytical, problem solving, customer service, and supervisory/management skills.
Effective, ongoing communication (whether in-person or virtual) with the managing administrators, site Medical
Directors, and Chief Medical Director is paramount.


Manage administrative needs and provide supervisory support for clinical staff across YNHHS sites
Coordinate staff development training to maintain proficiency , educate staff on new equipment and
techniques, and maintain continuing education records.

Acts as a mentor for the Chief Team Lead.
Oversee staff development programs. Develop and monitor plans for staff competency programs.
Adhere to YNHHS/DN policies and procedures pertaining to safety and safety variance reporting.
Attend YNHHS meetings, seminars, in-services, and state and national educational programs as

Ensure internal and external customer satisfaction at YNHHS sites by documenting and acting as a resource
for inquiries, suggestions, complaints and compliments

Ensure confidentiality of patient, staff and appropriate management data is maintained.
Demonstrate the necessary interpersonal skills and commitment to team building and customer service.
Support and encourage staff participation in YNHHS and DN service quality plans and programs , as

Cultivate and employ effective relationships with YNHHS team members and stakeholders to facilitate
System-wide clinical standardization

Collaborate in developing a highly skilled multidisciplinary team who are utilized effectively.

Responsible for the alignment of various clinical practices across sites, including, but not limited to,
adherence to industry regulations and best practices and assistance in standardizing use of the EMR
and Occupational Health information technology platform.

Collaborate with Chief Team Lead, DN site/team leads and administrators to analyze current clinical
practices and identify discrepancies across sites.

Propose standardized clinical decisions, practices, processes, protocols, and workflows across YNHHS
in accordance with industry best practices and guidelines.

Assist YNHHS Occupational Health executives in drafting and implementing revised clinical standards.
Provide guidance and feedback to staff on YNHHS clinical policies and procedures . Ensure processes
are in place to orient new and per diem staff and students to procedures within the clinical area .

Support strategic initiatives identified through YNHHS and Delivery Network programs
Assist with quality improvement activities and compliance with YNHHS and DN policies , procedures and
regulatory and accreditation requirements, as well as with systems and processes to enhance patient

Function as an advocate for Occupational Health, Urgent Care, and Wellness services, as well as
YNHHS' and Delivery Network's customer service standards.

As appropriate, work with YNHHS management teams in coordinating activities supporting employee
health and retail clients, including but not limited to, PPDs, physicals, respiratory fit testing, and flu

Work with Human Resources regarding fitness for duty issues.
As appropriate, work with Chief Team Lead to coordinate off-site activities including scheduling of off-site
physicals and support of nursing staff assigned to companies .

Maintain active participation in professional organizations.
Contribute to weekly YNHHS Occupational Medicine and Wellness Services Executive Group and
Clinical Operations meetings.

EDUCATION (number of years and type required to perform the position duties):
Graduation from an accredited school of nursing. Current Connecticut licensure or RN. Bachelor's Degree in nursing
strongly preferred. Master's Degree in nursing strongly preferred
EXPERIENCE (number of years and type required to meet an acceptable level of performance):
A minimum of five (5) years' experience as an RN plus five (5) additional years supervisory/management experience
in a clinical operation, preferably ambulatory care. Occupational Medicine and related EMR experience a plus .
Familiarity with Connecticut, New York, and New Jersey workers' compensation and practice standards preferred .
Experience with Occupational Medicine practice management software and EMR preferred. Experience
management and developing multi-site practices preferred.

Excellent organizational, analytical, problem solving, record keeping, multi-tasking, and clinical skills required.
Excellent verbal, written, and interpersonal skills required. Able to lead a multi-disciplinary team, building positive
rapport with staff, physicians, and clients. Able to coach and resolve conflicts tactfully and respectfully between
Delivery Networks, staff members, and others. Must be dedicated to building a positive workplace environment at
YNHH sites and mutually beneficial relationships across YNHHS. Competency in case managing patients treated at
the site regardless of age, disability, sexual preference, gender, and ethnicity. Eligible for certification in audiometric
testing, pulmonary function testing, breath alcohol testing and CPR. Must be customer and detail oriented .
Maintains current knowledge and skills through continuing education. Continually assesses performance ,
incorporating new standards and skills when possible. Participates in peer review through department Quality
Assurance activities. Serves as role model by adhering to departmental, Hospital, JCAHO, STATE, and Federal
regulations, as appropriate. Participates in JCAHO Continuous Readiness activities.

ACCOUNTABILITY (how this position is held accountable for such as goals achievement, budget adherence, or
other areas of accountability):
Responsible for maintaining the highest quality of care in assigned clinics and setting clinical standards across
YNHHS sites. Outcomes measurements of quality care parameters include, but are not limited to, patient
satisfaction, client company satisfaction, and clinical outcomes.

COMPLEXITY (describe planning, problem solving, decision making, creative activity, or other special factors
inherent in the responsibilities of this position):
In personal and job-related decisions and actions, consistently demonstrates the values of integrity (doing the right
thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences),
accountability (being responsible and taking action), and compassion (being empathetic).
Administrative responsibility for YNHH Occupational Medicine and Wellness Services sites. Responsible for clinical
standardization across YNHHS Occupational Medicine and Wellness Services sites .

Must be a licensed RN in the State of Connecticut and hold a valid Connecticut Driver's License.

Moderate stress related to management issues. Frequent travel to YNHH sites ,Bridgeport Hospital, Greenwich
Hospital, and other YNHHS affiliated sites.


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Job Info

Job: 3588

Department: Occupational Health
Category: Mgmt/leadership
Sub Category: NURSING MGMT
Status: Full Time
Shift: DAYS
Hours: 40.00