Director, Emergency Services

Westerly, RI
Dec 19, 2018


Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.


Directs the provision of patient care, and the management of the human and financial resources for assigned units/departments. Is accountable for measuring and monitoring performance to ensure the delivery of high quality patient care and the cost effective management of all resources Provides leadership, support, and resources to department Managers, and ensures nursing practice in accordance with the Nurse Practice Act and evidence based practice.


\u2022 Integrates Service Excellence initiatives into daily operations, measures responsiveness to customers (internal and external). Amends plan based on feedback. Achieves targets in areas of patient satisfaction and employee engagement.
\u2022 Consistently manages all activities so that quality services are provided in an efficient and effective manner.
\u2022 Develops and monitors cluster quality initiatives (QA/QI) that interface with organization-wide programs.
\u2022 Maintains dyad relationship with physician chiefs of hospital services and collaborates to ensure quality patient care, associate engagement, patient satisfaction in accordance with the Hospital\u2019s goals and objectives.
\u2022 Works closely with all medical staff to build a trusting partnership in the development and pursuit of patient care excellence. Fosters collaborative relationships with leadership and staff in support ancillary departments.
\u2022 Participates in select administrative committee and decision-making bodies as assigned.
\u2022 Promotes a shared governance decision making structure throughout Patient Care Services both formally and informally.
\u2022 Participates in the preparation of operating and capital budgets in collaboration with the department leaders; forecasts demand for services and conducts trending analysis. Monitors overall performance of the department against a pre-defined set of outcomes measures of performance standards- financial, clinical quality and service, and implement programs to close any gap in performance.
\u2022 Mentors leaders in areas of responsibility including developmental opportunities and the creation of succession plans.
\u2022 Provides coaching, counseling, and other forms of support to staff that enable them to attain their quality management goals.
\u2022 Achieves Hospital goals through optimal coordination of department efforts.
\u2022 Analyzes and responds to quality, productivity, and financial indicators appropriately.
\u2022 Develop (and update) clinical plans addressing: quality improvement; marketing/market share analysis; capital equipment planning; technology assessment plan; revenue issues (payer, capitation); and human resource needs.
\u2022 Actively participates in appropriate organizational committees.
\u2022 Meets performance expectations for Customer Service, Teamwork, Resource Utilization, and Staff and Self Development as outlined in performance review.
\u2022 Performs other duties as assigned or directed to ensure smooth operation of the department/unit.

Other information:

Graduate of an accredited school of Nursing with a BSN. Master\u2019s or matriculation in a program in Nursing or related field.
Experience :
Minimum of 3 years progressively more responsible experience in Leadership/Management
NE-BC or equivalent nursing leadership certification within 1 year of hire
Current RI License
Demonstrates effective leadership skills.


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Job Info

Job: 4106

Department: Emergency Department
Category: Mgmt/leadership
Sub Category: CLINICAL
Status: Full Time
Shift: DAYS
Hours: 40.00