To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The unit coordinator/secretary through communication, requisitioning and management of supplies and equipment, coordinates the activities of the nursing staff, the patient, the physician, other hospital departments and visitors. He/she performs general receptionist and clerical duties in order to facilitate efficient functioning of the nursing unit.
Responsibilities: 1. Essential Functions
1.1. Demonstrates the skills and judgment necessary to facilitate efficient functioning of the nursing unit. .
1.2. Assists the Nurse Manager, Clinical Coordinator or Charge Nurse in maintaining smooth and efficient flow of patient information.
1.3. Assists the Nurse Manager, Clinical Coordinator or Charge Nurse in effective (non-nursing management) of unit activities. .
1.4. Acts as unit receptionist, answers telephone in a courteous and timely manner provides direction to patient?s families, visitors and staff in a courteous manner. Ensures messages and reports are relayed to the proper individuals quickly and accurately
2. Essential Functions ( continued)
2.1. Assumes the responsibility for the maintenance of patient records on assigned unit.
2.2. Performs other duties as assigned or directed to ensure the smooth operation of the department to provide quality patient care.
2.3. Adheres to The Westerly Hospital policies and procedures
2.4. Adheres to the hospital exposure control plans/blood-borne and airborne pathogens
3. Staff/Self Development
3.1. Acts as a resource and role model
3.2. Attends all required safety training programs and can describe his or her responsibilities related to safety of the organization and specific job related hazards.
3.3. Takes initiative to keep informed and updated on department and hospital information by attending staff meetings, checking e-mails, and department posting.
3.4. Actively participates in training and educational activities for one's own development.
4. Staff/Self Development (continued)
4.1. Actively participates in training and educational activities for other staff members
4.2. Functions as a preceptor to new staff. Gives constructive and timely feedback to the orientee.
4.3. Participates in quality improvement activities
5. Customer Service
5.1. Demonstrate a high level of respect, dignity compassion and professionalism for all customers by utilizing the four tenets of Patient Family and Centered Partnership.
5.2. Responds to customer?s issues/requests in a clear concise and timely manner utilizing active listening skills and validating information.
5.3. Promotes positive intradepartmental and interdepartmental relationships
5.4. Maintains confidentiality with respect to patient, co-worker and hospital information by disclosing information only on a "need to know basis" and discussing information in appropriate areas.
6. Employee Collaboration and Teamwork
6.1. Recognizes and values the contributions of fellow employees and displays cooperation and teamwork.
6.2. Demonstrates flexibility and willingness to adapt to organizational and departmental needs.
6.3. Identifies ways to improve work environment and give potential solutions when problems are identified.
6.4. Promotes effective working relations across all departments to facilitate meeting both the departments and hospitals goals and objective.
7. Resource Utilization
7.1. Reports to work on time prepared to work and follow hospital policies for notice of lateness/absenteeism and time off requests.
7.2. Prioritizes responsibilities appropriately and completes task within assigned time frames. Readily accepts assignments.
7.3. Uses and respects resources as if it were their own. Exercises good judgment in supply usage.
7.4. Takes initiative to use down time productively.
8. List core competency
8.1. List duty/task determing competency
8.2. List duty/task determing competency
High school graduate or equivalent
Experience in a professional setting with customer service responsibility preferred.????
Certification by NAHUC (Nat Assoc of Health Unit Coordinators) encouraged.
Ability to communicate effectively and document information accurately. Ability to deal efficiently and effectively with a wide variety of individuals. Basic computer knowledge is preferred Knowledge of basic medical terminology preferred. Strong ability to communicate and interact professionally in busy environment