To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Responsible for performing tasks related to installation, maintenance and support of all voice technology systems
at all YNHHS facilities (DNs and remotes) across the health system. Utilize Service Management System Software to accurately manage all components of providing voice technology services and reporting including; inventory management, Telephone Service Requests (TSR), repairs and projects. Coordinates with Network engineers and Desktop staff for Cisco deployments and vendors for legacy voice technologies (AT&T, Siemens, Nortel, Spectralink). Adheres to all state and industry regulations (T2 licensed low voltage) pertaining to cable infrastructure installation and management. Effectively interacts with internal customers throughout the organization, including management, coworkers, cross functional peer groups and vendors. Responds to customer questions or issues in a timely manner, and provides exceptional service. Adheres to Hospital and Departmental policies that relate to voice technology system administration. Adheres to SLAs as set forth by the Hospital.
1. Service, Repair and Project Execution 1.1. Support across all Delivery Networks for legacy voice technologies (5ESS, Siemens, Nortel, Spectralink) 1.2. Support for Cisco Call Manager platform across all Delivery Networks 1.3. Installation of analog and ISDN phone services 1.4. Respond to and complete repairs on all voice technologies across the health system. 1.5. Document status of service, repair, and project work in Service Management System Software 2. Cabling / Wiring 2.1. Install horizontal cable infrastructure for all voice technology solutions. 2.2. Cross-connect, patch and troubleshoot as needed 2.3. Assure work area is aligned with hospital regulations for safety and infection control 2.4. Assure all wall penetrations are fire stopped with an appropriate fire stop system 3. Communication 3.1. Communicate status of projects, repairs, and installations to Telecom Management, staff, requestors 3.2. Alert Telecom management of any risks or impediments to timely completion of requests 4. Time Management 4.1. Work effectively and efficiently to achieve SLA commitments 4.2. Manage multiple projects and installations simultaneously 5. Inventory Management 5.1. Maintain inventory for all orders using appropriate TMS software 5.2. Alert Telecom staff as additional stock is required
Associates degree or Certification in Telecommunications, Computer Science, Electronic Engineering or equivalent work experience
Minimum of 3 years telecommunications and associated technical voice technology experience
State of Connecticut T-2 Limited Electrical License; Firestop Certification
Experienced with installation of POTS and analog phone service.
Knowledge of Cisco Call Manager VOIP, Siemens PBX and end point installation requirements.
Knowledge of cable plant infrastructure in a campus environment
Experienced with pulling inside wire, tip and ring
Experienced with telephony testing, including tone testing
Knowledge of network services: PRI, T-1, Centrex, ISDN, TCP/IP
Working knowledge of basic TV connections and replacement
Excellent communication skills both oral and written
Computer skills including knowledge of Microsoft office products; word, excel, outlook
SpectraLink wireless system hardware and installation, or other wireless systems
Incumbent is accountable for accuracy, quality and timeliness of TSR and Repair requests. Responsible for updating all internal records and software systems with all move/add/change/delete data.
Knowledge of telecommunications standards, infrastructure, technology and network
Requires CT state motor vehicle operator's license. Requires ability to lift objects up to 20 lbs, stand for prolonged periods, walk long distances and move from one work site to another pushing a supply cart. Must be able to climb ladders and work with hands raised for extended periods. Must possess good oral and written skills and the ability to use office computer equipment requiring fingering and keyboarding. Schedule flexibility is required in order to accommodate work in patient care areas when not occupied. Shift may need to be altered from day to evening or weekend periodically. Extended/overtime hours may be required to meet SLA's, emergency service orders or project schedules.