To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Serves as the direct link between Bridgeport Hospital (BH) leadership and employees with a focus on the "off shifts". This role is responsible for providing administrative and operational oversight to ensure patient care is delivered in a manner consistent with the mission and values of the organization. As an essential member of the leadership team, this role leads and collaborates with others on the off shift to achieve the organizational strategic goals and objectives.
Responsibilities: 1. Clinical Quality and Operations Support 1.1. Communicates best practices and ensures staff accountability to achieve initiatives related to the patient and family centered model of care. 1.2. Ensures implementation and monitors compliance to regulatory standards. 1.3. Develops and maintains a strong working knowledge of EPIC systems. 1.4. Utilizes key Microsoft Office programs such as excel in order to accurately publish census reports. 1.5. Implements business continuity plans during downtime with no effect to patient care. 1.6. Identifies and leads performance improvement initiatives on the off shift related to Safe Patient Flow (SPF) and holds the staff accountable for all SPF principals and goals. 1.7. Actively rounds on the off shift to continuously monitor the delivery of services. 1.8. Manages bed assignments and patient flow throughout the organization in the absence of the Bed Management Associate (BMA). 1.9. Ensures accountability for financial operations and managerial effectiveness related to decisions made on the off shift. 2. Staff Support & Feedback 2.1. Serves as a resource to the BMA for staffing management. 2.2. Assesses staff performance and counsels staff in accordance with Hospital disciplinary policies. 2.3. Provides feedback to managers regarding staff performance and behaviors. 2.4. Manages staffing for oncoming shifts and/or adjusts staffing as patient acuity and census warrants in the absence of the BMA. 2.5. Utilizes the Kronos system for staffing to ensure an efficient and paperless process in the absence of the BMA. 3. Service Excellence 3.1. Consistently models customer service standards and key behaviors. 3.2. Ensures staff accountability for high performance in patient satisfaction. 3.3. Serves as a patient relation liaison on the off shift to address patient and/or family concerns and provides appropriate service recovery. 3.4. Actively participates in developing processes to improve the patient experience. 4. Organizational Leadership 4.1. Promotes the organization to all customers by role modeling and communicating BH's mission and values. 4.2. Participates in implementing strategic initiatives to achieve organizational goals and objectives. 4.3. Works directly with managers, staff and the administrator on call to assure delivery of safe, high quality patient and family centered care. 4.4. Facilitates problem solving on the off shift to achieve desired outcomes. 4.5. Demonstrates leadership skills in daily behaviors (i.e. problem solver, motivator, change agent). 4.6. Fosters intra/inter department teamwork to resolve issues. 4.7. Actively participates as a member of relevant hospital/nursing committees and attends relevant Institute for Excellence (IFE) courses. 5. Other 5.1. Other duties may be assigned based on departmental and/or organizational need.
Bachelors of Science degree in Nursing required or active enrollment with completion within 12 months of hire. Relevant Master's degree strongly preferred, i.e. MSN, MBA, MPH, etc.
Minimum of 2 years of clinical practice experience and two to three years of demonstrated leadership and/or management experience in an acute care setting strongly preferred.
Current State of Connecticut Registered Nurse license.
Excellent communication, leadership and interpersonal skills. Demonstrated ability to manage multiple priorities. Demonstrated ability to implement, support and effectively monitor change required.
The incumbent will actively participate in developing solutions to achieve target goals as outlined in the department dashboard (department strategic objectives).
Ability to effective interface with staff and leadership on the off shift. Ability to communicate effectively and succinctly across all levels of the organization.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. Prolonged standing, walking and lifting required. They are frequently required to reach with hands and arms. They must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and depth perception. The noise level in the work environment is usually moderate.
Incumbents as well as external and internal applicants who become disabled must be able to perform the essential job functions with or without the assistance of reasonable accommodation as determined on a case by case basis.