Violence Prevention Outreach Worker

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New Haven, CT
Mar 19, 2019

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Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

EEO/AA/Disability/Veteran

Summary:
The Violence Prevention Outreach Worker (VPOW) as part of the YNHH Hospital-Based Violence Intervention Program (HVIP) facilitates the multidisciplinary clinical system resulting in exceptional patient care and clinical outcomes. The VPOW improves patient preparedness for treatment through education and psychosocial support while also facilitating interaction between patients, their healthcare provider(s) and referrals as appropriate. The VPOW assists in the development of appropriate educational materials and program monitoring to promote coordination of care and patient satisfaction. The VPOW assists the clinical and leadership teams with program development, expansion and successful achievement of programmatic goals.

Responsibilities:
  • 1. Assists with all clinical and administrative aspects, initiatives and responsibilities associated with the YNHH HVIP.
  • 1.1. Assists leadership with the development, ongoing management, quality and outcomes of the Hospital-Based Violence Intervention Program.
  • 1.2. Serves as a role model for the HVIP with direct interaction with Social Work Team, Injury Prevention Team, Clinical Staff and Hospital Administration
  • 1.3. Maintains excellent understanding of victims of violence (Gun Shot Victims, Stabbing Victims, Domestic Violence, Abuse, Sexual Assault, etc.)
  • 1.4. Maintains knowledge of evidence based HVIP practices.
  • 1.5. Participates in daily transition of care rounds as required.
  • 1.6. As a member of the Hospital-Based Violence Intervention Program team, assists with establishing protocols and guidelines for the treatment of victims of violence.
  • 1.7. Assists leadership with Hospital-Based Violence Intervention Program.
  • 1.8. In collaboration with the medical team, assists in clinical care follow-up of patients who are victims of violence
  • 1.9. Performs additional duties as requested.
  • 2. Engage in a teachable moment
  • 2.1. Identify Victims of Violence HVIP clients from the ED and approach the client and/or their family prior to discharge.
  • 2.2. If a client could not be reached in-person before discharge, the VPOW is to make 3 attempts to reach the client.
  • 3. Presence on-site during critical incidents of violence.
  • 3.1. Facilitate interaction of victims and families with clinical staff, social work, law enforcement, Community-Based Organizations, and hospital leadership.
  • 3.2. Facilitate debriefing of hospital staff and Community-Based Organizations response of violent incidences.
  • 3.3. Provides support to patient caregivers through guidance, direction and support in both the inpatient and outpatient settings.
  • 4. Facilitates client's connection to services and resources.
  • 4.1. Provide Release of Confidentiality form, HIPAA, Patient's Rights, and current program and research consent forms as required to the client before providing HVIP services.
  • 5. Conducts needs assessment.
  • 5.1. Conduct an initial needs assessment within one month of initial contact with the HVIP client.
  • 5.2. Conducts follow-up needs assessment at 3 months and 6 months intervals, and as necessary, in order to track client needs as their situation changes.
  • 6. Provide intensive case management.
  • 6.1. Be available for their clients during work hours, and for crisis management as needed.
  • 6.2. VPOW will autonomously conduct intake, assessment, care planning, and implementation, with ultimate delegation at the discretion of the HVIP leadership.
  • 6.3. VPOW should ensure clear communication of their management plan with the HVIP leadership team.
  • 7. Provide culturally competent care.
  • 7.1. Ensure plan care for the client is individualized and culturally appropriate. When reviewing cases, consider language and culture in making a meaningful connection with the client as the driving factor of success. Initial management plans should be discussed with the HVIP leadership in the case management meetings.
  • 8. Provide direct connections to community resources.
  • 8.1. Ensure that clients are sent to a community-based organization that is appropriate, reliable, and accountable. Hold clients accountable for their participation in community and court ordered programs .
  • 8.2. The VPOW is to maintain adequate communication with community-based organizations and court ordered programs as appropriate. In the case of a breakdown in the relationship between a community-based organization and a client, the VPOW should assess the reason for the breakdown and address it appropriately.
  • 8.3. Attend community events as appropriate to promote the mission and vision of YNHH's HVIP (including schools, city government, girl & boys club, YouthStat, Compstat, injury prevention community event, etc.)
  • 9. Collect data for program evaluation and performance improvement.
  • 9.1. Maintain an accurate and up-to- date client database for program evaluation.
  • 9.2. Conducts quarterly quality assurance reviews to ensure data is accurate and complete.
  • 9.3. Provides data reports as requested by HVIP leadership team.
  • 10. Foster relationships with community partners.
  • 10.1. Continually work to expand the network of services for clients by building strong relationships with Community-Based Organizations, court ordered programs, law enforcement agencies and government agencies.
  • 10.2. Maintain awareness of existing and development of new community resources.
  • 11. Internal resources.
  • 11.1. The VPOW provides direct connections to available internal resources.
  • 11.2. The VPOW ensures that all clients have equal access to internal and external resources.
  • 12. Professionalism
  • 12.1. The VPOW is expected to comport themselves in a manner conforming to YNHH code of conduct and Standards of Behavior.
  • 12.2. Facilitate mediation and survivors group, and intervening in potentially violent situations to head off violence preventing retaliation for community violence by offering nonviolent solutions

    Other information:

    EDUCATION:
    Associates Degree from an Accredited College Required.

    EXPERIENCE:
    Three (3) to five (5) years' experience with victims of violence. Ability to form rapport with victims of violence is essential. Knowledge and understanding of standards related to Hospital-Based Violence Intervention Programs preferred. Excellent oral and written communication skills.

    SPECIAL SKILLS:
    Candidate must be able to thrive in a fast paced, complex academic medical environment where the VPOW works as a valued member of the multidisciplinary team. Must be self-motivated, goal oriented and able to work independently. Must have the ability to develop relationships, work collaboratively and effectively in partnership with patients, families, physicians, clinical staff, hospital departments, community and outside organizations. Must have excellent assessment, communication and organizational skills with the ability to manage and follow through on multiple priorities. Excellent critical thinking, analysis and assessment skills for successful process improvement planning and monitoring. Proficient in computer and data management.


    ACCOUNTABILITY:
    Accountable for assuring client needs. Responsible for data collection and assisting the Hospital-Based Violence Prevention Program team with reports for grantees and administration as required. .


    COMPLEXITY:
    High degree of interpersonal skills required; knowledge of community and its resources; ability to case manage; ability to work in a team setting to achieve desired patient and program outcomes. Must be able to plan and prioritize daily activities.
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    Job Info

    Job: 5044

    Department: Social Work ED Coverage
    Category: Behav Hlt/soc Work
    Status: Full Time
    Shift: DAY/EVENING
    Hours: 40.00

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