Manager Population Health Operations

New Haven, CT
Feb 11, 2019


Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.


The Manager, Population Health Operations will support the coordination, oversight and centralized operations of population based management activities across Yale New Haven Health System and our clinically integrated care delivery partners. This position will report to the Director, Clinical Integration and Population Health, YNHHS.

  • 1. Manages a team including program administrators, business analysts and other staff as programs develop.
  • 1.1. Actively participates in and supports the development, mentoring and coaching of staff.
  • 1.2. Understands YNHHS vision, goals and strategies and communicates to others. Able to set clear goals and directions.
  • 1.3. Provides strategic leadership to clinical integration and population health programs and staff, while able to independently manage projects as directed by the Director, Clinical Integration & Population Health.
  • 2. Develops and implements playbook for bringing population(s) under management
  • 2.1. Develops business plans in partnership with Care Coordination, Finance and Clinical Integration
  • 2.2. Coordinates development of marketing materials highlighting program performance and value proposition
  • 2.3. Participates in contract development and execution both with clients, government agencies and clinically integrated network partners
  • 2.4. Develops and oversees implementation plan and coordination of resources to execute the plan
  • 2.5. Communicates progress and impact to key stakeholders and senior leaders
  • 3. Coordinates the development, execution and resourcing of detailed action plans aimed at improving key performance criteria in cost, quality and utilization for population(s) under management.
  • 3.1. Develops analytic models that track and trend the key performance indicators of quality, cost and utilization for population(s) under management.
  • 3.2. Conducts benchmarking and best practice research into models for value based care.
  • 3.3. Develops reporting infrastructure to communicate performance to clients/external stakeholders as well as clinically integrated network partners.
  • 3.4. Responsible for managing assigned team (internal staff as well as team members in other departments) to ensure project plan objectives remain on target and are achieved in accordance with the action plan deadlines
  • 4. Direct the integrated implementation of YNHHS internal population / employee health programs including a 3-pronged approach of aligning benefits design, programmatic interventions and physician engagement
  • 4.1. Collaborate with HR / Benefits on employee population health strategies and programs
  • 4.2. Coordinate evaluation of employee strategies to identify opportunities for programs that could be transformed for patients / external clients
  • 4.3. Ensures availability of operational and analytic support to maximize impact of the multidisciplinary clinical care coordination team being deployed to enhance the health of target populations.
  • 5. Develops strong relationships with senior leaders, clinical integration and delivery network partners, as well as government and client stakeholders to advance the outcomes and impact of clinical integration and population health.
  • 6. Oversees grant awards and administration with state, federal and other constituencies, and ensures grant specifications are adhered to within the timelines outlined within the grant award contract.

    Other information:


    Masters degree in business, public health, nursing, integrative health, healthcare administration or other related field required. Bachelor's degree required. Advanced training in project management, performance improvement and quality improvement methodologies is strongly preferred.


    7-10 years of progressive experience required with increasing responsibilities and experience in managing complex teams and programs with demonstrated successful outcomes. Experience working with clinical integration, quality improvement, and value based healthcare programs strongly preferred.


    Not applicable


    A passion for improving the delivery of health care in the ambulatory setting and across the continuum of care.
    Superior written, and verbal communication skills, ability to develop effective communication materials and presentations and communicate across diverse stakeholders. An ability to work collaboratively with and influence individuals at varying levels within the organization. Past experience delivering results in a matrixed work environment. Must be flexible, team-oriented, and able to work independently and autonomously, a critical and strategic thinker and excited for a steep learning curve. The Manager, Population Health Operations must be a dynamic individual with a passion for improving the quality of health care delivery across the continuum of care, an enthusiasm for innovation in healthcare, and a desire to persevere in leading transitions to value based care.

    Will be accountable for meeting program objectives on time and within budget. Targets will be derived from YNHHS and programmatic corporate objectives and business/quality plan

    In personal and job-related decisions and actions, consistently demonstrates the values of integrity (doing the right thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences), accountability (being responsible and taking action), and compassion (being empathetic). Requires considerable autonomy in managing team and leading projects with exposure to physicians and senior executives across YNHHS. Exceptional problem solving and communication skills required to effectively collaborate with diverse stakeholders and manage programs focused on aspects of healthcare that continue to evolve. Must be skilled at managing complexity, collaborating with diverse stakeholders, effective decision making despite ambiguity, and navigating in changing environments.

    Office will be located in New Haven but the candidate must be able to travel across the health systems from time to time. In addition, requires the ability to attend early morning meetings from time to time.

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    Job Info

    Job: 5594

    Department: Clin Integration and Pop Health
    Category: Mgmt/leadership
    Sub Category: NON-CLINICAL
    Status: Full Time
    Shift: DAYS
    Hours: 40.00