Sr Learning & Develop Consult

New Haven, CT
Jul 26, 2019


Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.


Consults, facilitates, and assesses development needs of VP level leaders and above, teams and individuals across the YNHHS. Designs and delivers solutions which include executive coaching, team-building, succession management, change management and organizational development. Facilitates organizational assessments and solutions to address business needs. Comfortable working with members of the Cabinet. Able to work effectively with all of the System Leadership teams.

  • 1. Provide strategic and tactical input on design/development of leadership, organization development, succession management and training and development solutions and programs for the health system.
  • 2. Support the Executive Director of Leader Continuity and Talent Development ongoing deployment of the succession management process system wide.
  • 3. With direction from the Executive Director of Leader Continuity and Talent Development, provide system-level support and work with Delivery Network senior leaders in succession management and development planning.
  • 4. Provide individual coaching to senior leaders to impact his/her leadership effectiveness and have direct impact on their business goals. Coordinates and manages relationships with external coaches.
  • 5. Synthesize psychometric assessments to support leader self-awareness, identify development opportunities to better align development and business goals and increase leader effectiveness.
  • 6. Lead internal/external team projects and provide guidance to Learning and Development Consultants.
  • 7. Independently partner with senior leaders to assess, design, develop and deliver interventions using structured change management approaches to transform organizations. Combine research and experience to understand individuals, business systems, and their interactions.
  • 8. Mentor and guide the education, knowledge and development of the team. Provides developmental insights, mentoring, and consulting to the Learning and Development Consultants and other team members with intent to strengthen and develop Knowledge, Skills and Ability (KSAs).
  • 9. Build, maintain and share knowledge about the tools and resources available for colleagues to use as they increase their own skills to better engage leaders. Demonstrate an ability to transfer knowledge in support of team development and leader effectiveness.
  • 10. Undertake efforts to assess and measure the effectiveness of learning initiatives and ROI.
  • 11. Lead educational efforts in support of system-wide performance management, service-line planning and patient-centered initiatives.
  • 12. Consult with system-wide leadership and core skill educational programming that ensure appropriate use of resources, and proper placement of curriculum within the respective educational program suites. Applies instructional methodology to all courses.
  • 13. Represent the Institute for Excellence at system wide platforms and programs, facilitate at the most senior levels of the organization; exhibiting executive leader presence.
  • 14. Undertake individual projects working with cabinet members and other senior leaders to drive strategy and build relationships at every level of Yale New Haven Health System.
  • 15. Guide and support HR Business Partners on various projects (e.g., organizational development, consulting, teambuilding and coaching).

    Other information:


    MA or MS Degree required, with major coursework in Human Resources Management, Business Management, Organizational Psychology, Instructional Management, or Organizational Development.


    Minimum of 10+ years of related experience. Extensive OE/OD background and strong consulting that is balanced between internal and external consulting. Experience facilitating and managing change on a corporate, global or system-wide level. Extensive experience both in developing and leading leadership development programs and other learning initiatives. Establish efforts to develop a culture that embraces and leverages a model of life-long learning and advancement.

    Must have minimum of 5 years of progressive experience coaching leaders across the system including executives at the highest levels of the organization. Coaching certification from a major college or program preferred. Practice in identifying performance gaps/areas for improvement, as well as implementing appropriate interventions. Extensive consultative and project management experience including management of vendors. Experience applying adult learning principles and instructional design methodologies. Experience in conducting succession management sessions and place key leaders in next-level roles. Practice implementing all phases of large-scale projects. Comfortable working with thought leaders who have national or international reputations.


    Coaching certification required.


    Knowledge of how organizations function and work with leaders across the Health System at all levels to accomplish goals set by working within the culture
    Understand the diversity of customer needs in order to exceed expectations
    Understand competency and leadership development frameworks
    Broad understanding of Talent Life Cycle/Employee Relations

    Provide OD interventions, consultative, coaching and project management skills
    Manage multiple projects/tasks concurrently while maintaining a service-oriented focus
    Effective communication skills with strong relationship management
    Certified in appropriate assessments with the ability to develop talent
    Communicate and interact effectively to encourage collaboration when problem solving and planning
    Analytical ability to gather and summarize data reports
    Confident to speak one?s mind with respect and candor

    Capacity to work under increasing levels of ambiguity and adjust to changing direction
    Possess executive presence, diplomacy and the ability to facilitate discussions with senior leaders
    Build succession and development plans for senior leaders with direction from the Executive Director of Leader Continuity and Talent Development
    Strategic ability to see beyond the present and drive process implementation
    Ability to meet deadlines with a high degree of accuracy and diplomacy
    Confidence and composure with senior leaders
    Accountable for results; collaborative in approach to reach goals
    Ability to transfer knowledge to advance the team goals and objectives
    Motivated self-starter with system perspective
    Ability to respond to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
    Promotes an environment of learning and development with the IFE and throughout YNHHS
    Ability to adjust in an ever-changing, highly diverse environment
    Inclusive in thinking and responsive to feedback

    Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
    Resourcefulness - Securing and deploying resources effectively and efficiently.
    Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
    Drives Results - Consistently achieving results, even under tough circumstances.
    Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
    Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
    Values Differences - Recognizing the value that different perspectives and cultures bring to an organization.
    Manages Ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.
    Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies.
    Instills Trust - Gaining the confidence and trust of others through honesty, integrity and authenticity.


    Must be able to travel to all Delivery Networks within the YNHHS.

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    Job Info

    Job: 5691

    Department: Institute of Excellence
    Category: Education
    Status: Full Time
    Shift: DAYS
    Hours: 40.000

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