To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Under the direction of the Director of Medicine Services the Clinical Program Director is responsible for the direct leadership for managing clinical practices and programs within inpatient services operations and nursing practice; assuring seamless transitions throughout the continuum of care. Provides strategic and operational leadership for the clinical and administrative staff and operations of the service line. Accountable for all facets of its operations including managing patient demand and throughput, patient satisfaction, regulatory preparedness, quality improvement, physician satisfaction, employee satisfaction, business development, clinical integration, and fiscal stability.
Responsible for promoting an operation and culture that focuses on patient-and family-centered care and on enhancing a world class model of seamless quality and cost effective services 24/7 both operationally and clinically. In addition the Clinical Program Director will assist in the development of a high reliability culture for providing safe, effective, patient centric care
The Clinical Program Director has the authority to formulate and execute program vision, goals, and plans consistent with the organizations strategies and policy in collaboration with the Medicine Operations team. Decisions regarding change to practice are developed and implemented in collaboration with the Director of Medicine Nursing and the Executive Director of Medicine Services.
Responsibilities: 1. Directs clinical practices and programs in the setting, assuring comparable standards of care throughout the continuum of care. In collaboration with the Director of Nursing, the Clinical Program Director defines models of nursing practice, determines nursing resources and education requirements and assures the highest quality standards for clinical practices across inpatient medicine nursing and the standards of practice. 2. Coordinates initiatives to measure and improve the quality of clinical programs to prepare for surveys/inspections by various regulatory agencies; ensure that desired patient outcomes are achieved through safe and efficient utilization of resources and are compliant with CMS Medicare requirements/regulations. 3. Oversees the ongoing assessment of, compliance with TJC, State, Local and Federal regulations for all clinical services and communicates all relevant regulatory standards to staff, ensuring that standards are met or exceeded and facilitates the evaluation of coordination of process improvements to lead clinical staff performance that consistently exceeds accreditation requirements. 4. Collaboratively facilitates and defines models of nursing practice; facilitates and monitors the development and implementation of core processes and systems of care which achieve the YNHH strategic plan and quality outcomes in inpatient care and nursing practice. 5. Identifies and analyzes trends in satisfaction, quality outcomes, and practice excellence using data systematically to guide operations and nursing practice. 6. Manage the development and execution of clinical, educational, administrative and quality projects while providing support to the administrative team of Medicine Services operations and nursing practice. 7. Maintain a collaborative partnership with the leadership and ancillary staff who are dedicated to care of the Medicine Services patient population [i.e., pharmacy, social work, nutrition, RT, PT] and will assume responsibility for facilitating positive interactions with all departments and personnel involved in patient care processes. 8. Provides leadership and mentoring to the Medicine team by demonstrating excellence in inpatient care coordination and nursing practice; oversees and facilitates the development of leadership talent and new managers as necessary. 9. Provides vision and leadership to staff in a collaborative environment that offers job satisfaction, recognition, and stimulates innovative thinking to accomplish goals and objectives. Takes responsibility for identifying areas for self-development and actively seeks opportunities and resources to meet developmental objectives. 10. Partners with program directors and human resources, oversees and ensures that systems/processes are in place for the recruitment and retention of adequate and appropriate human resources to meet patient, regulatory, fiscal, and a strategic planning needs for the Service Line. 11. Responsible for the growth and development of the patient service managers, assistant managers, clinical outcomes leaders, nurses and support staff within medicine operations and nursing practice; assess and identify learning needs of the clinical leadership and support staff and provides advice and direction for future development. Works closely with Medicine Performance Improvement team to mentor, develop and recognize high reliability practices. 12. Ensures all staff members understand their roles in accountability for achieving high levels of performance consistent with evidence-based practice; accomplishing program, divisional, and strategic objectives; and held accountable for adhering to patient relation and service excellence standards as well as nursing professional practice standards. 13. Promotes the organization to all customers by interpreting and communicating Yale New Haven Health System mission and values, acting as a loyal, supportive, and informed spokesperson for the program, division, and organization. 14. Participates in the YNHHS committee meetings; nursing professional governance meetings; and relevant community programs, healthcare agencies, charities, and professional organizations as a representative of the institution. 15. Identifies and communicates opportunities for collaboration with other departments and the medical staff. Participates in implementing strategic efforts by influencing physician leadership and championing projects within the program, allocating resources, and utilizing project management skills. 16. Establishes and maintains a leadership structure that creates meaningful opportunities for physician engagement and involvement, execution and improvement of services through Dyad partnerships. 17. Partners with the Director and Executive Nursing Director as well as the Medical Director to manage resources and promote signature care within Medicine Services. 18. Participates in financial forecasting and planning along with other members of the management team. Evaluates the program operation for potential implementation of cost effective changes. Ensures that required resources are available (e.g. staff, technology) to meet program priorities and reflect staff and physician input. 19. Key Interfaces 19.1. The Clinical Program Director interacts primarily with the following external interfaces:
I.SNF, Rehabilitation Facilities and HHA
V.Vendors/ Suppliers 19.2. The Clinical Program Director interacts secondarily with the following external interfaces:
III.Educational Institutions 19.3. The Clinical Program Director interacts primarily with the following internal interfaces:
I.Director and Executive Director of Medicine Services
II.Hospitalists Service and School of Medicine Providers
III.Staff members in the Service Line 19.4. The Clinical Program Director interacts secondarily with the following internal interfaces
I.Patient Services Managers and Assistant Patient Services Managers throughout organization
II.Ancillary Staff (i.e. Pharmacy, Social Work, Nutrition)
III.Departmental Managers (i.e. Laboratory Medicine, Radiology, Physical Medicine , Respiratory Therapy)
IV.Support Departments (i.e. Payroll, Human Resources, MIS)
V.Patient Services Division Leadership
BSN or healthcare related bachelor's degree required. Master?s Degree in Nursing or Healthcare Related Field.
Minimum of 8 years of progressive experience in healthcare leadership along with significant operational responsibility.
Minimum of 3 years of acute care experience
Minimum of 5 years of management experience and demonstrated leadership required
Current RN licensure in the State of Connecticut
• Microsoft office and computer skills are required.
• Advanced and diverse clinical and leadership knowledge and skills are required
• Excellent analytical, interpersonal, problem solving, time management, written, oral communication skills are required.
• Ability to train and supervise employees with clear and accurate direction and guidance that represents Y -NHH
• Standards of professional behavior and respects diversity and inclusion is required.
• Submission of clinical reports for inpatient operations and nursing practice as required to the Director of Medicine Services; reviewing current issues within the Service including but not limited to: strategic planning, budget, staffing levels, patient related issues, policies and procedures.
• Establishment of departmental, personal and professional goals for inpatient operations and nursing practice on a quarterly and annual basis
• Development, implementation, and monitoring of medicine designed dashboards to monitor quality improvement initiatives for inpatient operations and nursing practice.
• Models patient service standards and value for all people in the work environment byconsistently demonstrating the standards of professional behavior of integrity (doing the right thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences), accountability (being responsible and taking action), and compassion (being empathetic).
• Flexible and adaptable to change; work independently or as a member of the team with all levels of personnel and across departmental lines.
• Interact with peers, executives and medical staff, patients, families and vendors in a manner that represents Y-NHH positively and respects diversity.
• Hear and communicate with others in a clear, understandable and professional manner on the phone and in person that represents Y-NHH positively and respects diversity.
• Address patient complaints in a timely manner with appropriate management of service recoveries; identifies and analyzes trends in patient service/satisfaction and provides leadership in resolving any negative trends
• Facilitates inter-and intra-unit problem resolution and actively serves on committees for problem solving.