Pop Health Operations Administrator

New Haven, CT
Feb 27, 2019


Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.


The Population Health Operations Administrator will be responsible for the coordination, facilitation and execution of operational activities for assigned value based or population based programs that are implemented across the Yale New Haven Health System. This position will report to the Manager, Population Health Operations and will be responsible for working closely with clinical, financial, and other administrative leaders.

  • 1. Operational oversight of assigned population based programs
  • 1.1. Provide program management of implementation activities related to initiation of value based programs including development and execution of playbook to launch operational oversight of assigned programs
  • 1.2. Support contract development and execute operational elements with the assistance of internal clients and clinically integrated network partners
  • 1.3. Ensure readiness of necessary operating, data, and reporting capabilities by creating and tracking to detailed project plans
  • 1.4. Develop marketing materials highlighting program performance and value proposition
  • 2. Coordination of program requirements
  • 2.1. Coordinate necessary resources to meet milestones of state, federal, or other grants engaged by YNHHS
  • 2.2. Create detailed action plans aimed at improving key performance criteria in cost, quality and utilization for population(s) under management
  • 2.3. Create and adhere to budget and resourcing requirements needed to execute program objectives
  • 2.4. Maximize impact of the multidisciplinary clinical care coordination team being deployed to enhance the health of target populations
  • 2.5. Ensure dissemination of requirements and updates to stakeholders and clinical practice sites
  • 2.6. Compliance with and timely response to all programmatic reporting requirements
  • 2.7. Coordinate development and dissemination of educational materials to raise awareness about the population(s) to target audiences
  • 3. Establish performance improvement methodologies
  • 3.1. Collaborate with information technology partners to create and align dashboards with target quality and financial metrics to track performance
  • 3.2. Monitor, evaluate, and report performance trends to leadership and clinicians
  • 3.3. Analyze programmatic data to identify opportunities for improvement and inform interventions; develop action plans to address identified areas
  • 3.4. Track to contract requirements and develop reporting templates for progress monitoring
  • 4. Collaboration with program and organizational stakeholders
  • 4.1. Point person for internal and external participants to ensure effective program performance
  • 4.2. Communicates and aids in decisions making with clinical, financial, and operational management
  • 4.3. Coordinates and participates in task forces and committees to provide input and make recommendations for care transformation and outcomes improvement

    Other information:


    Masters degree in business, public health, nursing, integrative health, healthcare administration or other related field strongly preferred. Bachelor's degree required. Advanced training in project management, performance improvement and quality improvement methodologies is strongly preferred.


    At least 5 (five) years of experience working in a healthcare setting with progressively increasing responsibilities. Experience in data analysis, statistics and performance improvement is required. Experience managing populations and contract negotiations are preferred.


    Not applicable


    A passion for improving the delivery of health care across the continuum, and collaborating with broad groups of internal and community stakeholders to do so. Superior communication and presentation skills. An ability to work collaboratively with and influence individuals at varying levels of the organization. Past experience delivering results in a matrixed work environment. Must be flexible, team-oriented, able to work independently and autonomously, a critical thinker, and excited for a steep learning curve.

    Will be accountable for meeting program objectives on time and within budget. Targets will be derived from YNHHS and programmatic corporate objectives and business/quality plan.

    In personal and job-related decisions and actions, consistently demonstrates the values of integrity (doing the right thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences), accountability (being responsible and taking action), and compassion (being empathetic). Requires considerable autonomy in managing cross-departmental teams and leading projects with exposure to physicians and senior executives across YNHHS.

    Office is based in New Haven but the ability to travel to locations across the health system from time to time is required. Occasional early morning or evening meetings may be required.

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    Job Info

    Job: 5601

    Department: Clin Integration and Pop Health
    Category: Non - Clinical Other
    Status: Full Time
    Shift: DAYS
    Hours: 40.00