ITS Manager Applications III

New Haven, CT
Feb 27, 2019


Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.


Under limited supervision, delegates work to team members while creating timelines and project plans to ensure work is completed on time. Participates in strategic business planning, needs analysis, staffing and business risk assessment; involved in process design; and consults with clients on how to best support their area through the effective use of technology. Participates in senior level management discussions; advises senior level operational team on information requirements and uses of data in decision making. Leads process design, understands, adheres to, administers and enforces policies, procedures, guidelines and technical specifications

  • 1. Technical /Analytical
  • 1.1. Excellent understanding of client organization's direction, structure, and requirements.
  • 1.2. Develops, and/or supervises the development of, and implements project plans, and schedules for large, complex, cross departmental projects. Tracks and reports on project status. Monitors and reports performance statistics against team and individual goals.
  • 1.3. Independently researches and recommends emerging technologies that support customer service needs and business objectives. Provides recommendations that include funding requirements, impact analysis, cost/benefit analysis and life-cycle forecasting.
  • 1.4. Ensures projects are in compliance with technical, departmental and operational policies.
  • 1.5. Pushes creative thinking beyond the boundaries of existing industry practices and client mindsets.
  • 2. Communication Skills
  • 2.1. Communicates effectively with team members, end-users, vendors, managers and executives both orally and in writing.
  • 2.2. Facilitates discussions and provides strategic, tactical direction to team members and clients.
  • 2.3. Effectively facilitates business needs assessments with customers, staff and project leads as required.
  • 2.4. Interfaces and coordinates projects with outside vendors and various business partners as required.
  • 2.5. Responsible for developing presentations and/or reviewing presentations created by staff for clients.
  • 2.6. Proactively and effectively anticipates and responds to the needs of clients.
  • 3. Leadership Skills
  • 3.1. Creates, fosters and maintains a team oriented and cooperative environment focused on customer service.
  • 3.2. Ability to supervise and mentor team members through the client solution process.
  • 3.3. Involved in the interview and selection of employees to fill position vacancies.
  • 3.4. Assesses employee performance and conducts performance reviews for staff supervised.
  • 3.5. Delegates work to team members and creates or reviews timelines and project plans to ensure work is completed in an effective manner and on time.
  • 3.6. Sets a technical vision that improves the efficiency and effectiveness of the organization.
  • 3.7. Serves as a resource to the IS&T dept by providing expert technical knowledge and support to staff.
  • 3.8. Effectively sets the direction of the team and initiates pertinent issues and probing questions when necessary to ensure the timely and accurate completion of assigned tasks.
  • 3.9. Develops new methods of analysis, reporting, and communicating data/information and works with technical staff to ensure the effective implementation of any new processes.

    Bachelor's degree in a technology related field required.

    5-7 years of progressive, relevant experience (healthcare or IT) required with a minimum of one year in an IT management position, preferred. Experience and knowledge of hospital and professional billing is also preferred.

    Participation on multidisciplinary, high-performance work teams/groups; successful development and implementation of new technology and processes; staffing roadmaps; competency in project management and effective management of resources in the execution of multiple projects, proven initiative, good judgment, and ability to achieve results, Ability to work independently with minimal supervision, Excellent interpersonal skills and written and verbal communications skills. Proven customer service orientation.

    Manages both our hospital and professional billing IT teams. Builds and enhances relationship with our business office users at all sites including our community connect customers. Is able to help team prioritize work to in sure we are working on what is most valuable for the system. Creates staff development and team roadmaps. Manages optimization lists and actively reports back to both customers and ITS leadership on status on various projects. Escalates timely when appropriate. Manages IT contracts and is proactive when contracts expire to allow time for negotiation before renewal cycles. Is an example of our standards of professional behavior and provides team with appropriate feedback to build a culture of high reliability. Last but not least, is able to adapt to changing landscape and is able to help team course correct. Suggest training for the team to keep up with the change in landscape.

    Lead initiatives toward the greater ITS teams success in the support of the YNHHS mission. Requires excellent analytical problem solving skills; requires tact and diplomacy in dealing with staff and user needs.

    Must be willing to travel and operate out of the various YNHHS campuses.


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    Job Info

    Job: 5328

    Department: ITS HB PB
    Category: Mgmt/leadership
    Sub Category: NON-CLINICAL
    Status: Full Time
    Shift: DAYS
    Hours: 40.00