Specialty Pharmacy Liaison

New Haven, CT
Mar 14, 2019


Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.


This position will support the management of patients requiring Specialty Pharmacy Medications. Providing prior authorization services, including insurance benefit investigation, copay assistance, foundation support, and insourcing the dispensing function of Specialty Medications. This position will require ordering the Specialty medications and deliver to individuals as required.

  • 1. Identification and qualification of patients eligible for medication patient assistance programs and foundations. Interfaces with program administrators for reimbursement assistance programs sponsored by the drug manufacturer. Tracks, documents, and reports out cost savings associated with patient assistance drug recovery programs and provides updates to pharmacy management. Provides manufacturer coupons to patients, if available.
  • 2. Assists the pharmacist in all operational activities of the pharmacy in order to optimize customer satisfaction and maximize profitability of the pharmacy. The specific duties would include customer relations, computer and prescription filling, drug orders and inventory, marketing, accounting and any supportive tasks involved with workflow. Responsible for policies and Proceedures (as they pertain to operations, quality assurance, goals and priorities).
  • 3. Customer Service- communicate with patients in a friendly, welcoming manner with greeting provided by management. Completion of updating accurate demographic information such as address, birthdate, insurance information and allergies. Provide appropriate waiting time via telephone or in person. Responsible for finding a patients insurance information if the patient is unable to provide. The "Service for Excellence" mission provided by YNHH is the main focus. Awareness of all of the "non-negotiables" (10/5 rule, no venting, library voices, AIDET and the Pledge to Service of Excellence).
  • 4. Computer and prescription filling- demonstrates proficiency in cross-funtional areas of the department, including (but not limited to) QS/1, Mckesson ordering process, Epic, Therigy, Emdeon, Macro Helix, Employee Self Service and the DSS website. Responsibilities also include awareness of specific programs (MAP, Workers Comp, Columbus House, etc) and how to process prescriptions within these programs. Responsibility for regulatory awareness and reporting of medication errors.
  • 5. Drug Orders and Inventory - accumulate information on prescription drugs needed. Place and transmit orders daily into Mckesson. Review reports from Macro Helix and the management of our 340B inventory. Report any discrepencies to management and review weekly for prescriptions not picked up and return to stock every 14 days. Review backordered items to see if another source can be ordered. Review and verify 340B reports.

    Other information:


    High School Diploma or equivalent required with additional broad training in fields such as medical office administration, pharmacy technician, social services or similar vocations generally obtained through completion of associate's degree program, or pharmacy technician program.


    3-5 years of retail pharmacy technician experience, specialty pharmacy technician experience preferred. Experience with direct patient counseling and excellent customer service skills are required.


    Nationally Certified Pharmacy Technician. Registered with the CT Board of Pharmacy Required.


    Strong customer service skills and independant problem solving is a requirement. Must have excellent communication skills and the ability to prioritize and multitask/change tasks frequently and quickly. Knowledge of drug products preferred. Knowledge of requirements of the pharmaceutical industries Medication Patient Assistance Programs is helpful. Must be competent with Microsoft Office applications, including Excel and Access. Must have patient management expertise.

    The Specialty Pharmacy Liaison is accountable to the Manager of the Apothecary and Wellness Center for maintaining the highest professional standards.
    The position ensures compliance to staffing standards as documented in the Attendance and Punctuality system and completion of all HR performance reviews.
    The position is responsible for purchasing and monitoring the financial impact of the pharmacy oncology service line as related to drug recovery and provides monthly financial variance reports to the pharmacy oncology management team.

    The position requires a high degree of planning and discretion ensuring optimization and compliane with various indigent recovery programs. The position requires the ability to apply new ideas, knowledge and skills gained from experience and education to current situation.

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    Job Info

    Job: 6167

    Department: Hamden OPS
    Category: Pharmacy
    Status: Full Time
    Shift: DAYS
    Hours: 40.00