Telephone Operator

This job posting is no longer active.

New London, CT
May 6, 2019

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Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

EEO/AA/Disability/Veteran

Summary:
Telephone Operators Are Responsible For Answering Switchboard Calls For The Hospital?S Main Campus And Designated Satellite Locations During All Hours Of Operation.

Responsibilities:
  • 1. Telephone Operator:
  • 2. Answers And Dispatches Calls On Hospital Emergency Lines. Must Be Familiar With Emergency Preparedness Policies Regarding Internal & External Disasters. Code Calling Includes But Is Not Limited To Code Bat?S; Code Met?S, Code Pci?S, Code Grey, Code Orange, Code 123 Red, Code 911, Code Mr. Green, Code Adam, & Code 8?S. Alerts Indicating When Devices Being Monitored For Temperature Thresholds (Medication Refrigerators, Warming Cabinets, Etc.) Are Out Of Range Will Require Calls To Be Dispatched To The Appropriate L&M Personnel.
  • 3. Directs Call Traffic To The Appropriate Areas By Utilizing Various Information Databases.
  • 4. Maintains And Updates Various On-Call Schedules.
  • 5. Maintains Records Of Medical Staff Vacations And Any Other Absence To Provide Appropriate Coverage Information.
  • 6. Must Be Able To Speak Clearly And In A Proper Tone So As To Be Understood In All Capacities.
  • 7. Must Be Familiar With All Hospital Departments, And The Proper Procedure For Contacting Different Areas.
  • 8. Must Be Familiar With The Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, And Other Similar Situations.
  • 9. Must Follow Scripts When Answering Calls At The Switchboard.
  • 10. Overhead Pages Requested Medical & Hospital Staff Based On Requests Made.
  • 11. Meet Performance Expectations For Customer Service, Teamwork, Resource Utilization, And Staff And Self Development As Outlined In Performance Review.
  • 12. Performs Other Duties As Assigned Or Directed To Ensure Smooth Operation Of The Department.

    Other information:

    EDUCATION:

    High School Diploma Or Equivalent.

    EXPERIENCE:

    Telephone And One (1) Year Experience Customer Service Experience. Computer Experience; Medical Terminology A Plus. Basic Keyboarding Skills Required.


    SPECIAL_SKILLS:

    Courteous And Helpful Disposition, Patience; Ability To Meet And Speak With The Public As ?First Contact? Of The Hospital; Articulate And Able To Clearly Give Directions To Locations Within The Hospital.

    ACCOUNTABILITY:

    On The Job Training From Two Weeks To Three Months Depending On Skill Level When Hired.

    COMPLEXITY:

    PHYSICAL_DEMAND:

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    Job Info

    Job: 6984

    Department: Communications
    Category: Non - Clinical Other
    Status: Per Diem
    Shift: AS NEEDED
    Hours: 0.00

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