Team Leader

Bridgeport, CT
May 23, 2019


Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.



  • 1. Core Responsibilities.
  • 1.1. Supervises and motivates staff to ensure that work is performed in a manner consistent with department standards and policies and procedures.
  • 1.2. Evaluate the job performance of the employees under their supervision in accordance with schedules developed by the hospital.
  • 1.3. Conducts employee-training sessions in accordance with department training standards as a minimum, or more frequently if employee job performance warrants.
  • 1.4. Document employees job performance and takes the appropriate actions/steps under the guidance of the department director. Maintains customer service focus and motivates staff to do the same.
  • 1.5. Maintains customer service focus and motivates staff to do the same.
  • 1.6. Possesses a knowledge of regulatory requirements (JCAHO, Dept. of Health, etc) and ensures employee work processes and results are in compliance.
  • 1.7. Assure that employees under their supervision consistently adhere to hospital and department policies and procedures.
  • 1.8. Follows proper cashing out procedures as determined by department standards.
  • 1.9. Accurately completes cash register documentation as determined by department standards.
  • 1.10. Accurately completes all other documentation assigned by manager.
  • 2. Customer Service.
  • 2.1. Responds with a sense of urgency to direct requests from customers.
  • 2.2. Provides the highest level of customer service to all customers by greeting them in a courteous and professional manner.
  • 2.3. Offers prompt and efficient service to all customers during service hours.
  • 2.4. Conducts transactions with customer's efficiently and courteously saying "thank you" after each transaction.
  • 2.5. Is positioned at station at beginning of service and services customers in a prompt and timely manner.
  • 2.6. Customer line is not to exceed six customers.
  • 3. Cash Handling.
  • 3.1. Follows proper cash handling procedures as determined by department standards.
  • 3.2. Follows policy concerning filling out the appropriate cash reporting forms to document allocated banks, sales, deposits, overages and shortages, and deposit pick-up.
  • 3.3. Over/Short ratios are equal to or less than .05% of registered sales as documented on daily cashier logs and not more than $25.00 for any 30-day period.
  • 3.4. Assures that programming of registers is accurate before service and corrects errors if necessary.
  • 3.5. Verbally counts change back to the customer and offer receipt to customer.
  • 4. Sanitation.
  • 4.1. Employee assists in maintaining proper sanitation in the production and retail areas to keep a clean sanitary environment.
  • 4.2. Demonstrates a "Clean as You Go" attitude and maintains sanitary work areas to provide proper conditions for food production.
  • 4.3. Maintains clean and sanitary equipment/utensils using prescribed cleaning methods.
  • 4.4. Practices good hand washing techniques at all times.
  • 4.5. Adheres to sanitation guidelines to prevent foodborne illness and possible spread of infections.
  • 5. Safety.
  • 5.1. Assure the safety of patients, staff and visitors through enforcement of department safety policies and procedures.
  • 5.2. Adheres to safety requirements when performing jobs using the following: (May include but not limited to) 1. Knives, slicers 2. Food Processors 3. Ovens, grills 4. Steam Tables 5. Cleaning Chemicals, etc
  • 5.3. Demonstrates proper use of protective devices and clothing as prescribed necessary by job:
    1. Jackets 2. Safety Gloves, Oven Mitts 3. Aprons 4. Shoes 5. Goggles, etc
  • 5.4. Immediately reports all accidents and incidents to supervisor. Before seeking medical treatment, notifies supervisor of a work-related injury.
  • 5.5. Keeps floor free from spills, trash or articles.
  • 5.6. Demonstrates safe lifting practices.
  • 5.7. Ability to demonstrate fire (emergency) evacuation plan.
  • 5.8. Adheres to lock out/tag out procedures.
  • 6. Additional Tasks.
  • 6.1. Performs any additional assignments as required by supervisor/manager.
  • 6.2. Attends all scheduled meetings and in-services as requested by supervisor/manager.

    Other information:

    High School Diploma or equivalent certification preferred.
    Minimum one year experience in a supervisory or lead capacity.
    Demonstrated knowledge of position in order to train and direct staff.
    Demonstrated ability to communicate well, both oral and written.
    Successful completion of hospital orientation.
    Successful completion of department orientation.
    While performing the duties of this job, the employee is required to use hands to finger, handle, or feel; reach with
    hands and arms; and talk or hear. The employee is required to stand and walk .The employee must frequently
    stoop, kneel, crouch, or crawl; talk or hear. The employee must regularly lift and/or move up to 25 pounds,
    occasionally move and/or lift up to 50 pounds. The specific vision abilities required include close vision, distance
    vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work
    environment is usually moderate.
    Incumbents as well as external and internal applicants who become disabled must be able to perform the
    essential job functions with or without the assistance of reasonable accommodation as determined on a case by
    case basis.

  • Share:

    Not ready to apply, but interested in working at Yale New Haven Health?

    Join our Talent Network

    Job Info

    Job: 6385

    Department: Coffee Shop
    Category: Service & Trades
    Sub Category: FOOD & NUTRITION
    Status: Part Time With Benefits
    Shift: DAY/EVENING
    Hours: 22.80