To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
A clerical staff member responsible for the secretarial functions and accurately completes tasks related to computer, telephone, paperwork and communications. Works in close cooperation with the nursing staff in a fast- paced, varied and occasional high pressure and high stress atmosphere.
Responsibilities: 1. Competency in Clerical Duties
1.1. Accurately assembles charts for all populations served and services provided.
1.2. Demonstrates problem solving and investigational skills as required to complete task.
1.3. Demonstrates attention to detail and accuracy.
1.4. Has knowledge and ability to utilize all computer applications required with accuracy and proficiency. Including but not limited to Paragon McKesson applications and gMed, Word.
1.5. Schedules procedures/treatments, coordinating with other departments as required.
1.6. Maintains log books and complies statistics
1.7. Accurately inputs charges for procedures and supplies
1.8. Accurately inputs orders
2. Organizes Tasks and Work Flow
2.1. Maintains neat + orderly work area
2.2. Sets priorities, and adjusts these according to demands
2.3. Assures adequate supply of unit stock
2.4. Assures a smooth transition to down time procedures when required
3.1. Develops collaborative relationships with physician office staff members
3.2. Maintains effective communication with ancillary departments
3.3. Directs and provides non-clinical information to patients and families
3.4. Answers phone within 3 rings, identifies self and role, taking ownership of call until needs of caller are met, or caller is transferred to appropriate person/department
3.5. Listens carefully when communicating, and is always courteous to the other caller
3.6. Continually reports changes in the schedule or patient issues to appropriate clinical personnel.
3.7. Follows HIPPA guidelines in all communications regarding patients.
4. Fosters employee Collaboration and Teamwork
4.1. Participates in performance improvement activities. 4.2. Recognizes and values the contributions of fellow employees and displays cooperation and teamwork.
4.3. Demonstrates flexibility and willingness to adapt to organizational and departmental needs.
4.4. Identifies ways to improve work environment and give potential solutions when problems are identified.
4.5. Attend and participates in department and committee meetings.
5. Appropriately Utilizes Resources
5.1. Reports to work on time, prepared to work and follow hospital policies for notice of lateness/absenteeism and time off request.
5.2. Prioritizes responsibilities appropriately and completes tasks within assigned time frames. Readily accepts assignments.
5.3. Uses and respects resources as if it were their own. Exercises good judgment in supply usage.
5.4. Takes initiative to use down time productively.
5.5. Takes initiative to keep informed and updated on department and hospital information by attending staff meetings, checking e-mails, and department posting.
6. Supports Activities for Exceptional Customer Service
6.1. Demonstrate a high level of respect, dignity compassion and professionalism for all customers by utilizing the four tenets of Patient Family and Centered Partnership.
6.2. Responds to customer?s issues/requests in a clear concise and timely manner utilizing active listening skills and validating information.
6.3. Promotes positive intradepartmental and interdepartmental relationships.
6.4. Maintains confidentiality with respect to patient, co-worker and hospital information by disclosing information only on a ?need to know basis? and discussing information in appropriate areas.
6.5. Reports customer complaints in a timely and accurate manner to Manager and or Risk Management
High school graduate or equivalent
Previous clinical experience preferred in a fast paced environment with working knowledge of computers.
NAHUC Certification preferred Medical Terminology (i.e Previous education in medical terminology (or to be completed within one year.) Demonstrates courtesy and excellent customer service skills. Computer skills required. Must be able to handle multiple task and responsibilities simultaneously with attention to detail and accuracy.