To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The HVC Ambulatory Associate Coordinator has a full understanding of all administrative duties necessary to support the Clinical operations in the ambulatory setting. Supports programs to improve the overall effectiveness of the department and provides administrative office staff support. Responsibilities also include the daily assistance with oversight of multiple HVC outpatient sites. Provides assistance in analyzing and supporting PFAS workflows. Reports tp the HVC YNHHS Performance Improvement Administrator. Provides assistance and support to the HVC YNHHS Performance Improvement/Quality department.This requires an individual with exceptional customer service, organizational skills and ability to work independently. Must be able to multitask and be flexible with change and refocus of priorities.
Responsibilities: 1. Establishes priorities for department and the infrastructure to support and maintain busy outpatient practices that are patient and family centered. 2. Provide administrative direction and coordination of current and long range policies, procedures and programs of multiple Yale University and Yale-New Haven Hospital practice locations. 3. Establish schedules, task assignments and allocation of manpower, space and equipment to ensure effective patient care and provide conformance with efficient clinic service commitments. 4. Maintain liaison with all levels of administration, physicians and outside organizations to coordinate practice business, accomplish directives and to facilitate the resolution of problems. 5. Serve as a Liaison in integrating the outpatient ambulatory practices with the academic offices and inpatient care environments to ensure consistency with scheduling of patient appointments, and ensure care is smooth through the continuum of care. 6. Work with practice leadership, hospital and other relevant staff to ensure scheduling of meetings and pre and post work is completed in collaboration with the HVC Program Director and academic office managers. 7. Provide oversight and accountability for efficient management of medical records. Develops and maintains all files (electronic and hard-copy) related to the department including research protocols. Support fiscal requirements and budgetary recommendations for the practice, monitor, verify and reconcile expenditure of budgeted funds in coordination with the business manager of HVC. 8. Serve as a resource to patient families and staff, both clinical and nonclinical in resolving patient care issues. Screens and routes telephone calls in a professional manner expediently and accurately, triaging calls as appropriate. Work closely with clinical staff in providing patient support, working with social services when required and tracking patient compliance at all sites where HVC cardiologists see patients. 9. Directly impacts revenue and
reimbursement related to correct assignment of ICD and CPT codes as defined by Signs and Symptoms. Responsible for ensuring collection of appropriate pre-authorization information and understands when Waiver/ABN is necessary. 10. Must have expertise in multiple computer systems and interface data collection flow to ensure correct physician ,guarantor and patient demographics are successfully entered in a timely manner. Ability to work with data from national register and internal data reports and creates presentations using this data. 11. Responsible for obtaining volume reports, metrics and KPIs and confirming accuracy of the reported data for all ambulatory sites. 12. Ensuring efficiencies in workflow details for the ambulatory population 13. Provide support to the HVC director for CME development, presentations, scheduling lecture series or meetings 14. Responsible for creation of YNHHS - HVC quality improvement presentation.
Associates degree, Bachelors preferred or 5 years prior work experience.
Minimum of 5 years experience as an administratitve assistant.
1. Outstanding communication skills, both written and verbal., 2. Strong computer and organizational skills., 3. Ability to work independently and be reliable., 4. Highly motivated, articulate, and an excellent team player with strong interpersonal skills., 5. Ability to use independent judgment., 6. Must be flexible and willing to learn new procedures/processes., experience with ICD and CPT coding., Experience in a Cardiology clinic. Must possess strong data managment and informatics skills.
Presentation skills along with excellent understanding and use of excel and powerpoint.
Must be able to travel to all YNHHS locations