To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Under the direction of the Stroke Program Manager of the Comprehensive Stroke Center and in collaboration with the Center's Medical Director and Director of Neurosciences, the primary role of the Coordinator is to ensure coordination of patient care across the continuum with specific emphasis on the outpatient clinical needs of patients and families recovering from stroke.
Responsibilities: 1. Coordinates a team approach to the outpatient care of patients and families recovering from stroke specific to appointments, rehabilitation needs - under the supervision of the stroke program providers. 2. Identifies and collaborates with the specialty interdisciplinary teams when a referral from the discharging service or outside provider is received. 3. Follows program guidelines related to triaging, scheduling, patient return calls and follow-up support as required. 4. Documents the required medical information in EPIC when indicated 5. Coordinates thoughtful care to patients and families across the stroke recovery care trajectory. 6. Knows and understands when to seek assistance from one of the treating providers or from the stroke attending physician on service if no one is readily available. 7. Provides stroke patients and families with the appropriate patient education materials to ensure safety and compliance with the plan of care. 8. Collaborates with the appropriate administrative staff on matters that directly influence patient care. 9. Participates in regular Quality/Performance Improvement activities within the department 10. Conveys information pertaining to the hospital policy and procedures to resident staff and faculty and other member of the department. 11. Role Models Service Excellence and CHAMP behaviors and identifies and takes action to resolve demonstrated discrepancies. 12. Conducts return and follow-up phone calls and provides instructions for patients and families as directed by the treating provider. 13. Builds and creates a collaborative and communicating relationship with all team members 14. When indicated and requested, coordinates testing and consultations 15. Participates in enhancing professional development of the stroke program staff. 16. Understands, embraces and demonstrates CHAMP behaviors so as to establish, create and support a culture and environment of safety 17. Works collaboratively and cooperatively with the call center and the Neurology scheduling department to ensure the appropriateness of the bookings and serves as a resources for clinical issues, concerns and problems related to the above. 18. Participates in selected clinic sessions to facilitate appropriate follow-up diagnostic testing, referrals to additional specialty practices, and other post clinic activities as warranted by the treating provider 19. Assists with the extended cardiac monitoring program in ensuring that patients are enrolled, educated, and receive follow-up results of studies as directed by the treating provider. 20. Engages as an active member of the Stamp Out Stroke program to assist with selected community outreach programs to increase stroke awareness
RN required; Bachelors Degree in Nursing preferred
Minimum of 2 years medical surgical experience in an acute care setting or 2 years experience in an outpatient clinical environment.
RN in the State of Connecticut, BLS required (can be obtained within the first 60 days of employment).
Knowledge of physiology and disease involving the patient with cardiovascular, cerebrovascular, and/or peripheral vascular disease. Excellent collaborative, communication and interpersonal skills. Ability to triage non-urgent and emergent situations/events over the phone and in the clinic setting
Understands the importance of careful and thoughtful follow-through on all issues related to the patients' medical, neurological, social, financial challenges recovering from stroke. The coordinator is held accountable for collaboration and consultation with the program's faculty, providers, clinical staff, as well as for the ongoing education and support of patients and families that are part of the stroke program
Exercises critical thinking skills, independent decision making and problem solving. Exercises independent judgment in determining the needs of patients and families of this specialty patient population with diverse needs.
Must be able to mobilize between the administrative offices, the hospital's inpatient units and the clinics.