To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The Assistant Chief Technologist provides support for all daily operations of the Diagnostic Radiology section as necessary to achieve the level of service excellence, exam quality, patient safety, and customer satisfaction consistent with YNHH and department standards. This includes the performance of all duties and responsibilities associated with a Technologist II position. To meet the staffing needs of the department, as necessary, Diagnostic Radiology staff may be assigned at any of the YNHH Diagnostic Radiology locations, regardless of your regularly assigned work location.
Responsibilities: 1. Assists with various administrative tasks to achieve the goals of the department as it pertains to service excellence, quality assurance, regulatory compliance, and employee / patient relations as noted by the section manager or chief technologist. 1.1. Communicates all relevant service, quality, or compliance information to staff in a timely manner as received from section manager, physicians, and service representatives. Ensures and/or documents staff-s understanding as necessary. 1.2. Monitors daily operations and takes action as necessary to ensure service quality and regulatory compliance. Regularly updates manager and suggests ways to improve quality, service, or efficiency, and assists with data collection as needed. 1.3. Routinely acts as a liaison between physicians, patients, technical staff, and management and takes initiative to resolve issues or achieve service recovery when necessary. Reports issues back to manager in a timely manner. 1.4. Assists with delegating tasks and responsibilities fairly among staff to improve work relations, section productivity, and to increase staff sense of personal achievement. 1.5. Provides manager with regular feedback of staff job performance and significant input into annual performance reviews or disciplinary action as required. 2. Monitors patient and staff schedules and makes adjustments to ensure proper staffing levels sufficient to achieve quality patient care and the efficient operation of the section. Consults with other sections as needed to coordinate activities or resources. 2.1. Focuses on reducing salary and overtime expenses for the section by initiating action to increase efficiency or by tailoring staff schedules to fit demand when possible. 2.2. Routinely schedules staff shifts or work assignments with at least a two week notice as required ensuring appropriate coverage of shifts as observed by the section manager. 2.3. Uses planning and organizational skills by evaluating the patient schedule at least four times daily and make adjustments as needed to ensure timely completion of exams and minimal patient delays as documented in RIS reports. 2.4. Interacts with physicians, technologists, and support staff in other departments as necessary to coordinate the scheduling and performance of high priority or multiple exams to achieve good patient care and patient satisfaction. 3. Assists with oversight of the Environment of Care, supply inventory, equipment maintenance, and QC procedures to ensure consistent, high quality, patient care 3.1. Monitors the Environment of Care daily and takes action as necessary to report or correct variances. Participates in Clean & Safe rounds with staff or section manager. 3.2. Proactively contacts service engineer, or calls for technical support as imaging equipment issues occur. Documents or reports service calls to manager. 3.3. Assists with equipment related quality control tasks, scheduling routine preventive maintenance or annual physicist inspections, and any associated required documentation as recorded in the section QC log books. 3.4. Orders and monitors supplies on a weekly schedule consistent with exam volume and adjusts par levels as needed in all areas. Coaches staff to reduce supplies used by minimizing waste. 4. Participates in planning, development, and implementation needs of the Diagnostic Radiology section. 4.1. Participates in the development and implementation of new or revised procedures or imaging protocols as directed by the section manager or radiologist. 4.2. Participates in selection decisions for new equipment and the associated renovation, installation, acceptance testing, and implementation plans. 4.3. Participates in long range planning of programs and activities for the department or hospital as evidenced by attendance at meetings or positions on committees. 4.4. In the absence of the section manager fills in as needed to accurately represent the concerns of the section. 5. Performs a variety of technical and professional tasks and uses complex imaging equipment to produce quality exams for radiologist interpretation and diagnosis. Efficiently follows routine protocols, proficient in advanced imaging, demonstrates independent judgment, and has minimal inactive resource utilization.
(See Tech II job description for more details.) 5.1. (See Tech II job description for more details.) 6. Provides quality and compassionate patient care utilizing appropriate age specific standards in order to ensure patient cooperation, safety and satisfaction. Promotes the YNHH pledge for Service Excellence.
(See Tech II job description for more details.) 6.1. (See Tech II job description for more details.) 7. Performs various clerical, record keeping, and QA tasks in order to maintain integrity and completeness of the HIS, RIS, and PACS patient record and billing.
(See Tech II job description for more details.) 7.1. (See Tech II job description for more details.) 8. Participates in various learning, teaching, and research opportunities in order to further personal knowledge and expertise for oneself or others.
(See Tech II job description for more details.) 8.1. (See Tech II job description for more details.) 9. Follows established safety precautions and procedures in the performance of all duties to ensure a safe environment for patients and staff.
(See Tech II job description for more details.) 9.1. (See Tech II job description for more details.) 10. To enhance the patient experience in Diagnostic radiology all staff will be responsible to achieve patient satisfaction scores set by the department on the Test & Treatment section of our Press Ganey Survey. 10.1. 1.Staff will present themselves in a friendly and courteous manor; Staff will identify themselves and their role while encouraging a Patient and Family Center experience.
1.2Staff will fully explain procedure and ask if the patient has any additional questions about the procedure.
1.3Staff will address any comfort issues a patient may have prior to starting procedure.
1.4Staff will thank patient once procedure is completed and ask the patient if they have any additional questions.
1.5Staff must meet the above goals and fiscal year threshold value, which was last fiscal year actual for a 2 rating on review.
2.Staff must meet the above goals and exceed fiscal year threshold value by +.2 for a 3 rating on review.
3.Staff must meet the above goals and exceed fiscal year threshold value by +.4 for a 4 rating on review.
Required to meet one of the following with registration / certification specific to the imaging modality:
>Graduate of an A.M.A. approved Radiologic Technology program.
AS degree required, BS degree preferred.
Minimum six (6) years of Magnetic Resonance Imaging experience with highly developed and advanced technical skills, preferably working in a high volume acute care setting, or the candidate must be an YNHH MRI Tech 2 for a minimum of two years. Demonstrates excellent communication skills.
Certification by the appropriate governing body as a technologist in good standing in one or more diagnostic imaging disciplines. Advanced certification in the modality preferred.
Licensed as required by the State of Connecticut.
CPR certification preferred.
Above average in advanced MRI imaging and highly proficient with computer applications. Demonstrates leadership qualities with good organizational, communication, and customer service skills.
Must meet the performance expectations as defined in the Assistant Chief Technologist position description and YNHH Standards of Professional Behavior. Performance and competency will be assessed continually and reviewed annually by chief tech / manager.
Demonstrates planning and decision making skills necessary to manage the section's patient schedule independently and utilize resources efficiently. Assists with the implementation of new policies, procedures, or protocols. May assume responsibility for the imaging section operations in the absence of the chief tech / manager.
Must be able to lift a minimum of 40 pounds to assist with patient transfers.