Supervisor Pharmacy Ops - Safety & Regulatory, Specialty Pharmacy

New Haven, CT
May 8, 2019

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Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

EEO/AA/Disability/Veteran

Summary:
As members of a High Reliability Organization (HRO), every employee should practice CHAMP behavior and strive to make patient safety a top priority. Under the direction of the Director of Pharmacy Operations, the supervisor will direct and organize programs, activities and supportive personnel in pharmacy operations. Provision of HR policies and procedures to direct reports that include professional and technical staff. Works on process improvements that improve the pharmacy operational efficiency.

Responsibilities:

  • This position
    assists the specialty and retail pharmacy services in setting priorities for
    and tracking progress on quality, safety and regulatory compliance. Maintains
    expert working knowledge of URAC accreditation (Utilization Review
    Accreditation Commission), ACHC accreditation (Accreditation Commission of
    Health Care), Department of Consumer Protection \u2013 Commission of Pharmacy
    requirements, CMS (Centers for Medicare/Medicaid Services), Institute for Safe
    Medication Practice (ISMP) and other relevant regulatory bodies, pharmacy
    practice standards and metrics and relates them to current departmental and
    organizational policies and procedures. Coordinates quality improvement methods
    and quality assurance monitoring. Advises Specialty and Retail pharmacy
    leadership on actions necessary to document, mitigate and prevent adverse
    events effectively emulating the principles and conduct consistent with a High
    Reliability Organization. Involved with planning and execution of staff
    development programs, in-service education on safety and regulatory issues.
    Improve patient quality and safety by actively being involved in workflow analysis
    and error reduction/mitigation. Fosters inter- and intradepartmental
    communication between staff and leadership. Participates in departmental,
    organizational and health system committees related to safety and compliance.
    Communicates with leadership the status of projects and operations and any
    issues on a weekly basis or more frequently as needed. Assists the department
    by having oversight over narcotic and controlled substance management.
    Coordinates pharmacy service audit process and comply with pharmacy internal
    audit standards.

    Other information:

    EDUCATION:

    Graduation from an accredited college/university with a Bachelors Degree in Pharmacy or other specialty

    EXPERIENCE:

    Three (3) years full time experience of supervising people with a minimum of (3) three years experience in health care operations. (1) year of leadership/supervisory experience. (This may include committees, charge, project management or other experience that demonstrates leadership capability.)

    LICENSURE:

    CT pharmacist license desirable but not required.

    SPECIAL_SKILLS:

    Ability to direct a diverse workforce. Ability to manage and remain effective with multiple priorities. Excellent communication skills. Knowledge of and proficient in the operation and use of computer-based information systems to facilitate all aspects of care delivery. Knowledgeable of Quality Improvement processes and capable of implementing concepts.
    ACCOUNTABILITY:

    Serves as supervisor accountable for the activities of all assigned personnel; day-to-day operational decision making, and the accomplishment of all objectives designated as such in the departmental plan and personal expectations.
    COMPLEXITY:

    Regularly makes decisions affecting the daily operations of assigned areas of responsibility. An individual in this position is required to lead a team of professional and technical staff to reach department objectives.
    PHYSICAL_DEMAND:

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    Job Info

    Job: 3881

    Department: Hamden OPS
    Category: Mgmt/leadership
    Sub Category: CLINICAL
    Status: Full Time
    Shift: DAY/EVENING
    Hours: 40.00

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