Supervisor Pharmacy Ops - Business Operations, Specialty Pharmacy

New Haven, CT
May 8, 2019

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Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

EEO/AA/Disability/Veteran

Summary:
As members of a High Reliability Organization (HRO), every employee should practice CHAMP behavior and strive to make patient safety a top priority. Under the direction of the Director of Pharmacy Operations, the supervisor will direct and organize programs, activities and supportive personnel in pharmacy operations. Provision of HR policies and procedures to direct reports that include professional and technical staff. Works on process improvements that improve the pharmacy operational efficiency.

Responsibilities:
  • This position will assist
    the specialty and retail pharmacy services in managing and developing business
    operations including accounts receivable (AR), accounts payable (AP),
    supporting financial goals and objectives for each fiscal period. Responsible
    for understanding, analyzing and reconciling third party ARs. Monitor/analyze
    Part B/D pharmacy utilization and spend trends and develop/maintain cost
    savings. Supervises and oversees on a
    daily basis, team of Medicare B specialists and Specialty Pharmacy Medication
    Access Coordinators. Works closely with PSAO (Pharmacy Services Administration
    Organization), Medicare B vendor (Omnisys etc.) and other relevant third party
    vendors/software. Actively lead/collaborate IT based initiatives which directly
    affect AR/AP for specialty and retail services.
    Create key performance indicators and maintain dashboards for
    leadership. Partner with departmental finance team in financial/accounting
    reporting, variance analysis, forecasting, payer strategies, optimize existing business
    operations and support analysis of new opportunities. Collaborate with system compliance team to
    ensure billing compliance. A strong knowledge
    of drug access foundations and data analytics tools is preferred. Coordinates
    the identification, communication and resolution of problems related to daily
    business operational activities. Encourages and stimulates excellence among
    employees, work habits, mutual respect and customer service. Prepares and adjusts
    work schedule for the team to best meet departmental needs. Enforces
    institutional and departmental policy. Maintains and encourages communication
    between staff and management groups. Communicates the status of projects,
    action plans related to patient/staff concerns, and other business practice
    related issues to the Associate Director Business Development.

    Other information:

    EDUCATION:

    Graduation from an accredited college/university with a Bachelors Degree in Pharmacy or other specialty

    EXPERIENCE:

    Three (3) years full time experience of supervising people with a minimum of (3) three years experience in health care operations. (1) year of leadership/supervisory experience. (This may include committees, charge, project management or other experience that demonstrates leadership capability.)

    LICENSURE:

    CT pharmacist license desirable but not required.

    SPECIAL_SKILLS:

    Ability to direct a diverse workforce. Ability to manage and remain effective with multiple priorities. Excellent communication skills. Knowledge of and proficient in the operation and use of computer-based information systems to facilitate all aspects of care delivery. Knowledgeable of Quality Improvement processes and capable of implementing concepts.
    ACCOUNTABILITY:

    Serves as supervisor accountable for the activities of all assigned personnel; day-to-day operational decision making, and the accomplishment of all objectives designated as such in the departmental plan and personal expectations.
    COMPLEXITY:

    Regularly makes decisions affecting the daily operations of assigned areas of responsibility. An individual in this position is required to lead a team of professional and technical staff to reach department objectives.
    PHYSICAL_DEMAND:

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    Job Info

    Job: 3882

    Department: Hamden OPS
    Category: Mgmt/leadership
    Sub Category: CLINICAL
    Status: Full Time
    Shift: DAY/EVENING
    Hours: 40.00

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