To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
This role serves as the direct link between YNHH executive leadership, department heads, clinical leaders, managers and employees with a focus on the "off shifts". The role is responsible for providing administrative, clinical and operational management and oversight. As an essential member of the management team, leads the operations of a complex organization on the off shift collaborating with a variety of departments to achieve organizational strategic goals and objectives. Builds teams that ensure patient care is delivered in a manner consistent with the mission, vision and values of the organization. All actions are driven by the values of integrity, patient-centeredness, respect, accountability, and compassion.
Responsibilities: 1. Quality/Safety: Core values in Human Resource interfaces 1.1. Rounds out the 24/7 employee experience serving as an employee liaison on the off shift employing clear, concise communication. 1.2. Develops, coaches and mobilizes a global team of skilled off shift employees who are effectively utilized to achieve exceptional clinical, patient experience and financial results. 1.3. Acts as a leadership coach, inspiring excellent service, by rewarding and recognizing exceptional performance of the Service Excellence pledge. 1.4. Manages and addresses variances in practices and behaviors observed on the off shift inconsistent with YNHH success factors, mission and values. 1.5. Communicates event-resolution to department leaders via dialogue and/or email dependent on the nature of the event. 1.6. Insures superior employee and physician satisfaction by identifying and addressing ineffective system and processes discovered with intentional rounding. 1.7. Builds bridges amongst and within department staff. 1.8. In conjunction with Hospital leadership, establishes structures and processes for ensuring an employer of choice environment on the off shift creating employee engagement and loyalty. 2. Quality/Safety: Core values in Clinical Safety 2.1. Relies on and applies clinical proficiency and positive organizational behaviors as a source of influence to guarantee consistently safe, highly reliable services to the patient. 2.2. Elicits and cultivates collaboration and communication across service lines and departments to promote high quality patient outcomes. 2.3. Analyses serious events of harm as they occur, reporting findings and interventions to risk management, Directors and Senior Vice Presidents. 2.4. Contributing to system-wide programs and policies focused on zero events of harm. 2.5. Actively hands off all patient safety events and concerns to the leaders of the affected environment via the HEAR to be communicated in Morning Safety Report. 3. Quality/Safety: Core values in positive Patient Experience 3.1. Globally aligns with department leaders to support strategies that create and sustain healing environments impacting the patient experience. 3.2. Actively rounds on the off shift to continuously monitor, oversee and manage the delivery of services to the patient with an intentional focus on the exceptional patient experience. 3.3. Acts as a change agent interpreting for the off shift staff the organizational, service line and department requirements for achieving positive experience results on every patient every time. 3.4. Assures a 24/7 patient and family centered model. 3.5. Role models the service excellence vision of "FIRST"; "LAST" and AIDET." 3.6. In conjunction with Hospital leadership, establishes structures and processes for ensuring a provider of choice environment on the off shift creating patient and family loyalty. 4. Organizational Leadership and Operations Liaison 4.1. Represents senior leadership as the on-site extension of the Administrator-on-Call demonstrating leadership skills in all actions (i.e. problem solving; managing behaviors; motivating and developing staff and interconnecting key stakeholders in emergency management conditions.) 4.2. Leads, organizes and mobilizes on site department personnel and resources as first responders to any internal or external emergency management situation. 4.3. Oversees and manages the effective execution of strategies on the off shift including success factors, employee engagement strategies, best practices and patient and family-centeredness. 4.4. Fosters inter and intra departmental teamwork to achieve results in the hospital's strategic mission and values. 4.5. Communicates and maintains best practice standards interdepartmentally on quality, safety and regulatory practices. 4.6. Builds positive relationships and communication strategies within and across service lines and departments of clinical and non-clinical leadership. 4.7. Partners with clinical and support staff leaders to reduce unnecessary variation in performance management on the off shift. 4.8. Drives a culture of service throughout the organization through aligned incentives, clear hand-off reporting tools, accountability structure, and effective communication programs. 4.9. Promotes the organization to all customers by acting as a loyal, supportive and informed spokesperson for Yale-New Haven Hospital. 5. Fiscal Management 5.1. As the off shift liaisons shares and promotes the implementation of institutional financial decisions along with other members of the management team to ensure 24/7 results. 5.2. Collaborates in implementing strategic processes which achieve significant financial outcomes. 5.3. Safeguards accountability for value driven operations encouraging off shift leaders to find process solutions that are cost effective and efficient.
Relevant Masters degree required, i.e. MSN, MBA, MPh, MHA. Connecticut State RN Nursing license or other relevant clinical healthcare license.
Minimum of four years of healthcare practice experience in an academic medical center and two years demonstrated leadership/management experience in an acute care setting or a corresponding combination of education and experience.
Connecticut State RN Nursing license or other relevant clinical healthcare license.
-Demonstrated ability to manage multiple priorities.
-Demonstrated application of clinical care concepts, critical thinking and process improvement skills.
-Exceptional and acute prioritization and communication skills.
-Knowledgeable of highly reliable organization (HRO) performance improvement behaviors and methodologies.
-Demonstrated ability to implement, support and effectively monitor change required.
-Demonstrates proven results in translating best practice evidenced models into practice applications.
In partnership with leaders on the day shift the incumbent will aim to attain a 24/7 highly reliable, safe environment enhancing the overall experience for staff, patients and families. They will manage and streamline systems and processes creating efficiencies in the delivery of care. They will ascertain how resources are deployed on the off shifts to determine the need for additional resources where indicated.
-Ability to work effectively in a matrixed management structure and deliver positive outcomes.
-Ability to effectively manage core processes and interface with staff, leadership and educational resources
to sustain a highly reliable 24/7 organization.
-Ability to communicate effectively and succinctly across all levels of the organization.
Exposure to bio-hazard blood and body fluids. Prolonged standing, walking, and lifting required.