To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The CMC Hand nurse coordinator is an integral member of the CMC Hand team. The nurse coordinator facilitates the multidisciplinary care of the hand patients with the goals of exceptional care, patient experience, and clinical outcomes. The Hand nurse coordinator improves patient preparedness for treatment through education, review of clinical needs, and support while also facilitating interaction between patients, their physician team, and referrals as appropriate. The Hand nurse coordinator works with the CMC management and physician teams to ensure patients are receiving comprehensive care while improving access and throughput.
Responsibilities: 1. Patient/Family Assessment 1.1. Collects patient data for new patients prior to initial visit using telecommunication strategies. This data includes physical and psychosocial history, current medical status, medication review, and teaching/learning evaluation. 1.2. Analyzes data compiled by scheduler or intake person to confirm completeness and to identify any gaps to ensure all data is available prior to new visit. Facilitates the availability of diagnostic testing results for initial visit. 1.3. Evaluates patient/family response to medical, nursing, therapy interventions at regular intervals (following initial visit, near completion of therapeutic plan). 1.4. Communicates any assessment findings to appropriate team members and documents in EMR according to policy. 2. Patient/Family Education 2.1. Develops a patient education plan based on assessment findings which includes preoperative and/or postoperative care, disease process, medications, treatments and plan of care. 2.2. Provides instruction on when and how to communicate with the team. 2.3. Provides written information via handouts and/or email to reinforce verbal education. 2.4. Evaluates patient/family understanding of information provided and documents in EMR. 2.5. Supports patient/family through experience to ensure adherence to treatment plan. 3. Patient/Family Referrals 3.1. Coordinates and initiates referrals to physical and occupational therapy, case management, and social work/community resources (VNA, DME) as needed. 3.2. Interfaces with physicians, APP?s, and schedulers to ensure appropriate scheduling of studies, procedures and/or interventions following initial visit and serves as essential link between patient and other care providers. 3.3. Anticipates and/or identifies barriers to patient adherence to treatment plan and collaborates with other providers/team members to minimize barriers. 4. Hand Program Support 4.1. Responsible for establishing and maintaining collaborative working relationships with physicians, APP?s, nurses, technologists, schedulers, practice managers, and ancillary support roles as Hand program evolves 4.2. Collaborates with APP?s to triage complex phone calls. 4.3. Participates in the development and implementation of evidence based clinical tools relevant to new patient intake, access and navigation. 4.4. Identifies and monitors program quality metrics relevant to patient population, including outcomes and trends. 4.5. Participates in program specific safety and quality process improvement plans. 5. Professional Development 5.1. Maintains clinical competency by participation in grand rounds, relevant conferences, continuing education, professional organizations and other related activities. 5.2. Under the direction of CMC leadership, participates in specific quality improvement activities relevant to program and role. 5.3. Facilitates and role models a learning environment that supports patient safety and evidence based practice for all levels of patient care staff
Bachelor?s degree in nursing required; Master?s degree in health related field preferred.
3-5 years of experience with surgical patient population, inpatient or outpatient. Orthopedic experience preferred.
CT RN Nursing license, BLS
Accountable for the coordination of care for hand program patients. Consistently demonstrates the mission, vision, and values of the hospital and upholds the Standards of Professional Behavior in every interaction. Accountable for ongoing feedback and participation in yearly performance evaluations.
Advanced clinical skills, critical thinking, clinical triaging, time management, strong communication and collaboration, and the ability to engage in patient advocacy are essential in ensuring patients get the care they require. This role is responsible for the coordination of the care and complexities of the hand program patients to ensure the program?s success as well as the optimal wellness of the patients.