To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Provides access to healthcare by performing the following services in a professional, compassionate, and cost-effective manner. Ensures the patient is registered, scheduled and appropriate authorizations are in place.
Responsibilities: 1. Core competency 1.1. Schedules patients from a variety of sources and maintains schedules. Also includes but not limited to MD Scheduling changes, schedule set up and validation. Scheduling may take multiple calls and conversation with Physicians, clinical staff and patients to assure optimal use of schedule, physician productivity and patient satisfaction. 1.2. Registers patients by obtaining necessary documentation for insurance, demographic, and precertification. Stays current and demonstrates a working knowledge of existing insurance requirements to eliminate denials and delays in payment. 1.3. Schedules single/multiple follow-up procedures requested for patient. In collaboration with insurance specialist, verifies pre authorizations. 1.4. Schedules single/multiple follow-up procedures requested for patient. In collaboration with insurance specialist, verifies pre authorizations. 1.5. In coordination with the phone attendants, answers phones as assigned and triages call appropriately. 1.6. Receives and disseminates information from other departments, physicians, patients and families to appropriate parties. 1.7. Is responsible for center reception; greets and works with patients/family in a professional manner to exceed the customer?s expectation as a standard of excellence. 1.8. Performs other duties as assigned or directed to ensure smooth operation of the department/unit.
High school diploma or equivalent is required with 3+ years medical office or outpatient facility in customer service capacity using medical terminology. Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) is required within 1 year of hire. Must keep certification current.
One year minimum experience in registration required; one year scheduling experience required. Strong keyboarding and computer skills; excellent communication and customer service skills; ability to problem-solve and work closely in a team setting.
Up to (40) hours departmental training for registration in the classroom and additional on-the-job training. Must demonstrate the ability to learn quickly and handle multiple tasks while remaining calm and focused. Must be detail oriented and able to follow oral and written instructions. Must be able to maintain accurate records. Must be able to listen, communicate effectively and work closely with others in a team setting.