To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Under the general supervision of the Senior Manager, Bed Management, the Transfer Facilitator facilitates transfer requests from referring physicians, including direct admissions, telehealth, and Consult Connect. Works closely with Clinical Bed Managers, Off Shift Administrators, Attending Physician Staff, Inpatient Bed Resources, and Referring Physicians to expedite transfer admissions and direct admissions to all the five hospitals - Yale New Haven with the St Raphael?s Campus, Bridgeport, Greenwich, Lawrence + Memorial, and Westerly. Understands what diagnosis is appropriate for each individual hospital and where to direct placement. Provides the framework, coordination, and direction for the systemic monitoring of transfers and direct admissions. Has responsibility and accountability for improving the quality and efficiency of the transfer process and the satisfaction of internal and external customers. Provides patient triage expertise and clinical terminology knowledge necessary to connect the Referring Physician with the appropriate Attending Physician. Understands and applies knowledge of policies and procedures for each hospital when completing processes. Must remain calm while working in stressful situations. Must remain focused while assuming a leadership role inherent in carrying out the functions of this position. Must be a confident individual who can accept the challenge and high degree of responsibility entailed in this position.
Responsibilities: 1. Patient Throughput - Obtains accurate and pertinent medical history. Directs referring physicians with appropriate service line, works in collaboration of the Bed Associate and Clinical Bed Manager to assure proper bed placement. Documents and reports on timelines of patient activity for efficient throughput. Understands bed availability at each individual hospital and the complex admissions with different processes and algorithms at each hospital. 1.1. Obtains comprehensive and pertinent medical history and accurate patient demographics from referring physicians/institutions. 1.2. Understands what diagnosis is appropriate for each individual hospital and where to direct placement. 1.3. Directs referring physicians to appropriate specialty in a timely manner. 1.4. Triages patients from referring physicians/institutions for appropriate bed and timing of transfer. Ascertains patient acuity level and prioritization of transfer. 1.5. Works collaboratively with the Clinical Bed Manager for consultation in on complex admissions regarding the appropriateness of patient placement. Assures clinical report has been given to designated individuals. 1.6. Understands the Pediatric Transport team procedures and processes ground versus sky. 1.7. Knows the Critical Care Adult Transport team procedures and processes. 1.8. Recognizes that Tele Health consults cadence process different for intake (pre-admission/HAR) system process. 1.9. Increases bed capacity by identifying barriers in the bed assignment process and collaborates with the management team in the resolution of these issues. 1.10. Documents and reports on timeliness of patient placement activities and issues of concern related to efficient throughput. 2. Customer Service - Develops effective relationships with all support staff and physicians to ensure patient flow and bed placement. Communicates effectively, creates an employee and physician experience that exemplifies caring, understanding, efficiency and overall quality of service. Demonstrates the ability to balance customer service with financial needs of the hospital. 2.1. Develops effective relationships with all nursing unit clinical and support staff to facilitate communication and enhance patient flow/bed placement. 2.2. Communicates information appropriately to clinical staff, PFAS/SBO management staff as well as customers, patients, co-workers and others. 2.3. Incorporates departmental and physician preferences in the bed assignment process. 2.4. Follows departmental guidelines and identifies events where the service to a customer was less than optimal and initiates and carries through the service recovery process. 3. Census Verification - Properly documents, follows policy and procedures related to processes developed. Works with Bed Associates and or Clinical Bed Manager to assure proper placement at all the different hospitals. 3.1. Documents all bed activity to assist in the compilation of the midnight census for distribution within the Yale-New Haven Health System to support system wide budget and financial goals. 3.2. Demonstrates and applies sound knowledge of policies and procedures when performing all bed assignment and census verification duties 4. Resource Management - Maintains strong knowledge of EPIC and CRM applications. Strong ability to multitask and decision making related to physician service lines and patient placement. Communication skills professional and the ability to document appropriate information accurately. Supports Organizational and Departmental Goals. 4.1. Maintains strong working knowledge of all applicable computer systems that will affect and support bed placement activities. 4.2. Demonstrates strong ability to multitask by utilizing multiple computer systems to support efficient decision making and patient placement efforts. 4.3. Must be able to make accurate independent judgments while following oral directives 4.4. Incorporates departmental (service lines) and physician preference for bed assignment process at each hospital. 4.5. Responsible for communicating verbally via telephone. 4.6. Must be able to document, in writing, all relevant information in prescribed format in light of legal ramifications of such. 5. Supports Organizational and Departmental Goals - Participates in workgroups with other divisions of the SBO. Supports team building and communication of department. Attends all staff meetings and in service as required by department. 5.1. Participates in designated PFAS workgroups to support team building and communication. 5.2. Attends outreach and conferences representing Y-Access. 5.3. Models customer service standards and demonstrates value for all people in the work environment. 5.4. Attends all in-services and staff meetings as appropriate. 6. Continuing Education - Yearly completion of 20 hours of continuing medical education (CME) through approved credentialed provider.
Must be a high school graduate or equivalent. Completed EMT-Paramedic Program . EMT-Paramedic Nationally Registered preferred.
A minimum of five (5) years of experience as a paramedic; experience in health care including clinical practice, triaging and transfer experience. Demonstrated leadership experience with excellent judgment and prioritize decisions for best interest of patients, collaborate and communicate effectively.
EMT-P Certification required.
Continuing Education - Will complete yearly CME's of 32 hours through approved credentialed provider.
Outstanding communication and facilitation skills. Proficient in typing and data entry.
Works with administration to identify and monitor key performance indicators for transfer process. Ensures process improvement on these measures and develops controls to ensure that these key areas are sustained.
Develops guidelines for organizing ideas, implementing strategies, harmonizing and directing elements essential to achieving objectives.