Unit Associate I

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New Haven, CT
May 22, 2019

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Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

EEO/AA/Disability/Veteran

THIS POSITION IS COVERED BY THE TEAMSTERS COLLECTIVE BARGAINING AGREEMENT
Minimum - $14.70/hr
Maximum - $24.96/hr.

SUMMARY

Under the supervision of the Administrative Supervisor, providing a variety of clerical duties in support of the Ambulatory Services Department.

RESPONSIBILITIES
  • 1. Acts as receptionist, greeting and interacting with patients, visitors and others.
  • 1.1 Greets all patients and visitors in a courteous and professional manner.
  • 1.2 Responds to patient/family questions and requests directly or by making appropriate arrangements.
  • 1.3 Determines reason for the patient visit recognizing chief complaints and assessing urgent situations requiring immediate medical attention.

  • 1.4 Processes all incoming telephone calls from patients and clients in a professional and courteous manner.
  • 1.5 Demonstrates full compliance with departmental telephone voice mail procedures.
  • 1.6 Notifies clinical staff of any ?walk-ins'' so that triage may be performed.

  • 2. Performs various unit clerical tasks including mailing, messages, record-keeping, typing, and filing.
  • 2.1 Distributes mail, utilizes paging system, takes and delivers messages for unit personnel
  • 2.2 Obtains patient charts prior to appointment.
  • 2.3 Processes requisitions for the various tests to be performed.
  • 2.4 Initiates and processes patient charge slips as appropriate, reviews for completeness.
  • 2.5 Keeps logs, statistics, and prepares reports as assigned.
  • 2.6 Maintains filing system to meet the needs of the department.
  • 3. Handles patient appointment system.
  • 3.1 Schedules patient appointments in coordination with the clinical staff.

  • 3.2 Demonstrates competency in use of automated system to book physical exams, urgent visits and return appointments.
  • 3.3 Calls Lab, X-ray, etc. to book appointments or tests for patients upon physician referral.
  • 3.4 Gives patients appointment cards.
  • 3.5 Assists with patient transportation arrangements, escorting patients when needed.

  • 3.6 Assists follow-up of "no show" appointments. (stamps charts to indicate missed appointments, and follow departmental procedure for recall of patient)
  • 4. Interacts with all others in a manner consistent with excellent hospital public relations.
  • 4.1 Demonstrates professional and courteous manner during interactions with patients, hospital staff, physicians and their office staff, and with all other contacts.
  • 4.2 Utilizes effective communication techniques and maintains appropriate lines of authority.

  • 5. Cleanliness and safety.
  • 5.1 Maintains safe, clean, and organized environment in all clerical areas.
  • 5.2 Notifies housekeeping as appropriate for necessary non-scheduled cleaning.
  • 5.3 Adheres to safety standards as identified within the institution.
  • 5.4 Assists with maintaining office equipment by performing user appropriate tasks according to instructions and notifying maintenance of faulty equipment.
  • 5.5 Reports any unusual/untoward incidents.
  • 5.6 Follows procedures for incident reporting.
  • 5.7 Completes Synquest Training modules in a timely manner.
  • 6. Patients'' Rights.
  • 6.1 Respects patients'' rights at all times identified within the institution.
  • 6.2 Provides privacy for patients during sensitive interactions
  • 6.3 Maintains confidentiality of patient information and fully complies with SRHS HIPAA policies and procedures.
  • 6.4 Demonstrates competency in arranging for telephone translation service for non-English speaking patients.
  • 6.5 Verbalizes understanding of how to arrange communication assistance for hearing impaired patients.
  • 6.6 Consistently wears SRHS identification badge and introduces herself/himself to patients.
  • 7. Supplies/ordering, errands.
  • 7.1 Assists in maintaining supplies at appropriate inventory levels.
  • 7.2 Is knowledgeable about office supplies, equipment, and procedures necessary for maintaining smooth operation of unit.
  • 7.3 Assists with locating and obtaining supplies and running a variety of errands as directed.

  • 8. Emergency situations.
  • 8.1 Performs efficiently in emergency situations as directed.

  • 8.2 Remains calm, informing appropriate personnel, and assisting in documenting events.
  • 9. Information/in-service participation.
  • 9.1 Appropriately seeks information or assistance from administrator, or other resource people.
  • 9.2 Participates as directed in in-services.
  • 9.3 Attends staff meetings regularly.

    QUALIFICATIONS

    EDUCATION:

    High school graduate or equivalent. Medical office training/education required.

    EXPERIENCE:

    Experience in medical office setting required; 2+ years experience in business office with relevant transferable skill set.

    SPECIAL SKILLS:

    ACCOUNTABILITY:

    COMPLEXITY:

    PHYSICAL DEMAND:

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    Job Info

    Job: 8022

    Department: Med V5W
    Category: Admin Support
    Status: Part Time No Benefits
    Shift: EVENINGS
    Hours: 16.00

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