Correspondence Integrity Associate

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New Haven, CT
Jul 29, 2019

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Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

EEO/AA/Disability/Veteran

Summary:
Reports to the Support Services Supervisor of the SBO, with responsibility for handling clerical tasks for the Support Services area of the SBO, with some latitude for decision making. Handles correspondence, scans documents, distributes incoming communications, reviews work queues on a daily basis, assigns account activities pertaining to actions taken on accounts, scans correspondence into appropriate work queues, and verifies check balances. Responsible to maintain high quality standards for all the work performed. Contributes to productivity measurement reporting by completing all logs, reports, or other data collection information sheets as required. Demonstrates good customer relations skills with co-workers and patients. Demonstrates resourcefulness when problem-solving.

Responsibilities:
  • 1. Clerical Responsibilities: Uses good decision-making skills and balances priorities and tasks appropriately so that the office correspondence and other relevant documents are handled in a timely manner and in support of the department's goals.
  • 1.1. Sorts incoming mail twice a day by department and individual.
  • 1.2. Maintains files and purges a variety of documents (i.e. remittance advice and miscellaneous correspondence via MPF and legacy system).
  • 1.3. Delivers mail correspondence to appropriate departments (i.e. Medical Records, System Business Office).
  • 1.4. Reviews images that have been scanned for clarity.
  • 1.5. Provides rounds throughout the department and hospital to deliver mail, checks, reports, and hand deliveries driving the hospital finance division vehicle.
  • 2. Support Functions: Using task management skills, prepares documents for various areas of the SBO departments.
  • 2.1. Prepares documents for scanning by creating a batch label in MPF and legacy system.
  • 2.2. Scans No Med Pay Letters, Attorney Authorization Letters, Appeals, EOB's, and misc correspondence into MPF and legacy systems.
  • 2.3. Responds to attorney request(s) for detailed bills and utilizes account activities to describe actions taken on account(s).
  • 2.4. Retrieves remittance requests from MPF and legacy systems when needed.
  • 2.5. Shreds documents once they have been scanned and verified for quality control.
  • 2.6. Sorts UB04's and distributes to appropriate areas.
  • 2.7. Performs inquiries and matches with Medicare Part A Additional Development requests and scans into the Epic document table (assigns appropriate account activity).
  • 2.8. Provides rounds throughout the department and hospital.
  • 2.9. Scans Free Care with supporting documentation into MPF and updates FPL table in Epic.
  • 3. Customer Service and Communication Skills: Works with staff to create a patient/family, physician, and employees experience that exemplifies caring, understanding, efficiency, and overall quality of service.
  • 3.1. Identifies events where the service to a customer was less than optimal and escalates the issue appropriately.
  • 3.2. Contributes to a positive work environment that eliminates the 'we versus they' thinking.
  • 3.3. Communicates effectively with co-workers in work unit and with staff in other departments in order to support work efforts.
  • 3.4. Conveys pertinent information in an accurate and concise manner when documenting in Epic and legacy system.
  • 3.5. Communicates effectively with all co-workers and staff from other departments addressing any issues affecting work flow.
  • 4. Computer Knowledge: Maintains knowledge of current Windows environment in the systems (including legacy), scanning, imaging equipment and systems in order to look up and update accounts.
  • 4.1. Updates patient information in multiple systems.
  • 4.2. Retrieves UB04's and miscellaneous documents from multiple systems.
  • 4.3. Uses the MPF scanning system to perform duties.

    Other information:

    EDUCATION:
    High school graduate with business or accounting related courses.

    EXPERIENCE:
    Six (6) to twelve (12) months of experience using personal computer based automated systems, preferably in a hospital administration environment.

    SPECIAL_SKILLS:
    Ability to perform duties and responsibilities promptly and consistently with little direct supervision. Must be well organized, detail oriented, and accurate. Proficient in a Windows environment, with Microsoft Excel and Word. Knowledge of patient billing practices is helpful. Ability to review and recognize data for reasonableness and consistency. Must be extremely detail oriented and able to manage processes in various stages of completion. Good working knowledge of billing processes in a health care environment.

    ACCOUNTABILITY:
    Handles correspondence, scans documents, and distributes incoming communications. Responsible to maintain high quality standards for all the work performed. Contributes to productivity measurement reporting by completing account activities, reports, or other data collection information sheets as required. Must be a team player and work well with others.

    COMPLEXITY:
    Must be able to communicate effectively, both verbally and in writing, with all levels of staff. Exercises independent judgment in identifying and resolving patient charging problems when appropriate. Some degree of creativity and latitude is expected with problem-solving abilities.

    PHYSICAL_DEMAND:
    Informational: Must have a valid Connecticut's driver license and be able to drive departmental vehicles to transport various documents from Finance South file area to main hospital buildings. Must be able to fill gas tanks of vehicles as appropriate. Must be able to lift a minimum of 25 pounds. Walking short distances between buildings on a rotating basis required.

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    Job Info

    Job: 9029

    Department: SBO Support Services
    Category: Admin Support
    Status: Full Time
    Shift: DAYS
    Hours: 40.000

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