To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
As a member of a High Reliability Organization (HRO), all employees are expected to practice CHAMP and STAR behaviors with the end goal of patient safety as the top priority. Individuals shall embody and uphold the ideals of the YNHHS Standards of Professional Behavior as well as practice and promote patient-centered care. This position will assist the pharmacist in all aspects of prescription preparation and delivery, including data processing, inventory management, prescription preparation, customer service, and department maintenance.
Responsibilities: 1. 1.Prescription Processing & Preparation (35%)
•Accurately and efficiently locate and enter patient demographic information into pharmacy computer systems.
•Ensure accurate transcription of new medication orders and processing of refill requests
•Perform necessary mathematical calculations to ensure proper dosage, directions, and quantity entered and selected.
•Assist in third party prescription adjudication, working closely with third party payers, medical providers, and patients to resolve issues.
•Assist in prescription cost management by investigating copay assistance, discount cards, manufacturer coupons, 340-b pricing options, etc.
•Accurately and efficiently pick, prepare, package, and label prescription medications for verification by the pharmacist.
•Assist in the preparation and packaging of LTC prescriptions according to all regulations and policies of the department, including use of blister packaging device. 2. 2.Customer Service and communication (30%)
•Assist patients in a timely and courteous manner with register transactions
•Assist patients in a timely and courteous manner with telephone calls
•Assist patients with OTC product location
•Responding to nursing, provider, and other members of the medical team via telephone, in-person, or electronically. Appropriately manage, triage, and follow up on various inquiries in a timely and professional manner to ensure accurate and safe medication or information delivery.
•Adhere to HIPAA guidelines in all forms of communication
•Awareness of all of the "non-negotiables" (10/5 rule, no venting, library voices, AIDET and the Pledge to Service of Excellence). 3. 3.Department Maintenance (20%)
•Maintain a clean work environment
•Ensure compliance with all regulatory requirements pertaining to record keeping and retention
•Maintain a proper stocking of all pharmacy items and supplies required for prescription preparation
•Assist in opening and closing procedures of pharmacy department 4. 4.Inventory management (15%)
•Assist in the maintenance of over the counter merchandise, including stocking, pricing, ordering, facing, and removal of outdated items.
•Ensure proper medication movement through rotation of stock based on expiration dates and usage patterns
•Remove expired medications or soon-to-be-expiring medications from inventory as per departmental guidelines.
•Properly receive medications from wholesaler and replenish pharmacy stock accurately
•Perform daily cycle counts as appropriate to maintain accurate inventory information to avoid out of stock situations.
•Identify items for reordering and assist in placing daily order via wholesaler
High School Diploma or equivalent required with additional broad training in fields such as medical office administration, pharmacy technician, social services or similar vocations generally obtained through completion of associate's degree program, or pharmacy technician program.
3-5 years of pharmacy technician experience, retail pharmacy technician experience preferred. Experience with direct patient communication and excellent customer service skills are required. Knowledge of drug products and insurance processing preferred.
Pharmacy Technician Certification Board (PTCB) Certification
State of Connecticut Department of Consumer Protection Pharmacy Technician license
Strong customer service skills and independent problem solving is a requirement. Must have excellent verbal and written communication skills and the ability to prioritize and multitask/change tasks frequently and quickly. Must be competent with Microsoft Office applications, including Excel. Strong time management and organizational skills required. Flexibility and eagerness to learn as well as being proactive in approaching the varying needs of our patient population
The outpatient pharmacy technician reports to the Manager, Apothecary and Wellness Center for maintaining the highest professional standards as well as performance to job responsibilities and operational assignments.
The position ensures compliance to staffing standards as documented in the Attendance and Punctuality system and completion of all HR performance reviews.
In person and job-related decisions and actions, consistently demonstrate the values of integrity (doing the right thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences ), accountability (being responsible and taking action), and compassion (being empathetic).
The position requires a high degree of planning and discretion ensuring optimization and compliance with various programs. The position requires the ability to apply new ideas, knowledge and skills gained from experience and education to current situation.
Employee must be flexible with scheduling, working evening, holiday, and weekend shifts as business needs demand.
Ability to lift and transport light boxes and totes (up to 20 lbs) and be able to be on feet and move around pharmacy and hospital for majority of shift.