To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The Administrator, Ancillary and Support Services is responsible for the oversight of outpatient Rehabilitation services the Wound Center, Environmental Services, Patient Transport and Telephone Operations across all sites of L+M Healthcare. The position will ensure that the collective goals and objectives are communicated and reported on an ongoing basis.
Responsibilities: 1. Clinical Services 1.1. Responsible for operational effectiveness of ancillary clinical departments (Outpatient Rehab and Wound) to include efficient throughput, financial management, patient experience, clinical quality, patient safety, and associate engagement 1.2. Develop, analyze dashboard metrics to determine departmental performance. Ensures initiatives are taken to drive change in performance as necessary to meet goals and objectives in support of patient care. 2. Support Services 2.1. Responsible for operational effectiveness of support services to ensure efficient throughput, financial management, patient experience, quality, safety and associates engagement. 2.2. Develop, analyze dashboard metrics to determine departmental performance. Ensures operational initiatives to drive changes in performance as necessary to meet goals and objectives in support of patient care needs 3. Regulatory 3.1. Keeps abreast of all regulatory aspects of ancillary and support service departments. Ensures regulatory requirements are met at all times. 4. General 4.1. Collaborates with leadership and appropriate departments and/or service lines to further integrate awareness and collaboration to ensure execution of shared objectives and promotion of an environment of collaboration 4.2. Manages leadership committees/ad hoc working groups as appropriate and as directed by COO 4.3. Participates as a member of Safe Patient Flow Committee
Bachelor?s degree in administration or related field required. Master?s degree required in healthcare administration or related field preferred.
At least five years of experience in ambulatory, outpatient, hospital clinical operations with direct supervision of staff and accountability for performance metrics. Demonstrated ability to implement large scale initiatives with multiple stakeholders. Ownership of a budget with accountability for outcomes and variance mitigation.
The incumbent must demonstrate excellent interpersonal skills and judgement, as well as the ability to work alongside clinical partners in operations. Working knowledge of and experience with standards and regulations pertaining to Joint Commission and other accreditation agencies. Evidence of successful project management skills, including taking a lead position of a project.
The incumbent will possess a skill set and personal attributes which are vital to success in the role. Such needs include high-level critical thinking, decision making abilities, independence, excellent time management, strong verbal and written communication skills, and flexibility with an ever changing environment. The individual must have excellent computer skills, including all Microsoft Office applications and some familiarity with data base use.