To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
This position reports to the Director Specialty and Retail Pharmacy Services, Yale -New Haven Health System to
provide overall strategic direction and leadership to Specialty Pharmacy and be responsible for assigned business
units. Responsible for management of business development including potential clients, payer strategies and
contracting strategies; consistently meeting client/customer expectations related to service, human resources
management, contract compliance, program implementation, business planning including financial management
related to new and sustain existing business productivity and budgeting. Serve as the business practice resource
and participate in strategic discussions and contracting strategies.
Generate new business responsible for pursuing short and long tern business aligned with growth, revenue
and margin targets. Responsible for growth of client business, creation of business development plans ,
identification of internal/external clients/customers, fostering relationships/partnerships with key stakeholders.
Lead proposal development, associated presentations and strategic discussions with Corporate Finance and
Payor Strategies to identify specialty pharmacy business opportunity and negotiate as appropriate
Coordinate with leadership, pharmacy, operations, legal and finance to develop business contracts including
negotiation and finalization of contracts. After contract is finalized, designed, developed, Associate Director
will lead collaboration to create business plan to support implementation accordingly. Communicate with
leadership, develop marketing strategy and tactics for all forms of specialty /retail business including
academic exchanges, employee, employer, medical/prescription benefit managers, and insurance carriers .
Collaborate with Corporate Human Resources , Payor strategies, and Finance to ensure cohesive business
execution including request for proposals, business awards, contracts as well as adherence to requirements
for associated metrics, reporting, dashboarding, and other contractual requirements as appropriate
Participates in the department's educational affiliations with external academic institutions. Identifies targets
for and participates in in-service education for medical, nursing, pharmacy and support staff aimed at
supporting optimal outpatient medication use for patients.
Fosters open inter- and intradepartmental communication between staff and managers. Participates in
departmental, organizational and health system committees related to specialty pharmacy services
Along with the Director, Specialty and Retail Pharmacy Services provides a strategic plan for Specialty
Pharmacy Services Growth for all affiliates and members of the Health System and the patients they serve .
Administers human resources policies and procedures in accordance with hospital and departmental policy.
Communicates the status of projects, operations, staff concerns, and problems to the Executive Director on a
weekly basis or more frequently as needed.
Complies with all aspects of the hospital's patient/customer relations program. Demonstrates
professionalism in all activities, as measure by a concern for patient care, the ability to listen /cooperate,
showing flexibility under stress, the ability to help others, and the ability to set and achieve goals.
Manage business development, identifying opportunities for improvement, initiating new and sustaining
existing programs to achieve planned revenue/margins. Strategically plan future business through
partnerships with strategic partners.
Establish a succession process/plan for development of leadership positions and increased staff engagement
that improves communications, builds teamwork, and optimizes job functions to maximize efficiency.
Accountable for operational efficiency and optimal productivity for all specialty and retail operational units as
developed/assigned. Responsible for regulatory compliance on a federal and state level related to pharmacy
practice and operations. Organize the structure that is needed to optimize operational performance during fast
growth and develop and implement the operational policies, systems and procedures that can assure
consistency and predictability across similar operating units.
Accountable for working with the Senior Leadership team to adapt, modify and change systems and
procedures as they are found to be inadequate or ineffective; take the opportunity to be a change agent when
operating situations or deficiencies demand it. Identify new business opportunities, evaluate, implement and
operationalize as determined.
Evaluate, develop and implement options to provide optimal delivery of specialty pharmacy related services .
Evaluate, assess and plan options for business management approaches; be a strong decision -maker who
measures and seeks objective answers. Gather information by participating, sampling the opinions of those
closest to the business to assure that plans, decisions and management are very connected and condusive
to the business. Plan with clear goals and expectations that contribute to both efficiency and effectiveness in
results as guiding standards.
Provide overall leadership and ensure accountability for responsible areas including but not limited to: human
resources management including recruitment, retention, performance management, employee engagement
and development of staff; Design and implement services and delivery processes that are responsive to
client/customer needs and support exceptional customer service, clinical effectiveness, optimal financial
performance and patient safety ; Provide ongoing, continuous management oversight, as a coach who is
concerned with the growth and development of employees, and as one who can assure that management
employees are held accountable for operating results which are clinically and financially solid and
measurable; Responsible for setting business continuity goals.
Graduate of an accredited College of Pharmacy. Advanced degree (M.S. or Pharm.D.) Advanced degree or
Business degree in addition to Pharm.D. highly preferred (e.g. MS, MBA, MPH). Completion of an ASHP
Accredited Pharmacy Practice Residency Program, PGY-2 in administration or specialty area preferred.
Capable of negotiating contacts, along with strategizing, researching new business and execution of opportunities .
Strong orientation and commitment to external and internal customer service; ability to work in a self directed
environment; excellent ability to problem solve; to successfully look at system improvements in the clinical and
business areas and interact with other disciplines and departments; excellent oral and written communication skills ,
strong critical thinking skills; excellent organizational skills, ability to prioritize /follow-up; excellent ability to manage
in a fast-paced growing environment; proven leadership ability; ability to work effectively within Health System
supporting Specialty Pharmacy Services. Project management, problem solving skills are required and must be
demonstrated through past experience. Knowledge of automation technologies in retail pertinent to medication use
is strongly preferred. Six Sigma or other validated quality improvement certification is preferred. Has expertise
in patient management.
CT Pharmacist Licensure required, active and without restrictions
SPECIAL WORKING CONDITIONS AND PHYSICAL DEMAND: