To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The Clinical Coordinator is responsible for ensuring high quality, safe reliable, and efficient care, in a defined functional area of patient services. The Clinical Coordinator uses interpersonal, and clinical skills to model, motivate, and monitor performance resulting in superior quality service, and financial outcomes. Responsibilities and accountabilities are held on a 24/7 basis. The Nursing strategic framework will be utilized by incorporating transformational leadership, structural empowerment, exemplary professional practice and new knowledge, innovation, and improvements. The Clinical Coordinator will collaborate with the PSM on a consistent basis to ensure communication of effectiveness of the above and all role responsibilities defined below
Responsibilities: 1. Specific Responsiblties: 1.1. Introduces evidence-based practice improvements to facilitate the delivery of high quality, cost-effective patient care processes. 1.2. Achieves a value-added patient care process by appropriately involving colleagues, physicians, other customers, and staff. 1.3. Collaborates in developing and implementing practice standards which achieve strategically relevant patient care outcomes in selected patient populations. 1.4. Provides leadership and accomplishing objectives through innovation and expert knowledge. 2. Patient Services Division Objectives: 2.1. Develops and implements an effective method of identifying defined patient population needs. 2.2. Acts as a consultant in providing direct and indirect care, addressing issues with Patient Services Managers. 2.3. Effectively diagnoses patient care delivery variation and other issues that minimize the consistency of practice. 2.4. Ensures the appropriate modification of patient care delivery methods for a defined population based on industry trends. 2.5. Advances the patient care delivery process through the application of research and best practices. 2.6. In coordination with unit leadership, ensures that Patient Services Division staff are meeting evidence-based practice standards and institutional policies and strategies. 2.7. Provides clinical expertise to Patient Services Division management, leadership, and staff on issues for a defined population. 2.8. In coordination with unit leadership, ensures the appropriate and cost-effective selection of equipment, instruments and supplies. 3. Organizational Leadership: 3.1. Promotes the organization to all customers by interpreting and communicating Yale New Haven's mission and values, acting as a loyal, supportive, and informed spokesperson for the Hospital. 3.2. Identifies and communicates opportunities for collaboration that result in optimal patient care delivery. 3.3. Supports Patient Services leadership in the facilitation of inter-and intra-departmental problem resolution related to practice. 3.4. Actively participates in and contributes to meetings and organizational initiatives with hospital leadership and management. 3.5. Promotes, advises, and influences system level policy and procedure that will improve the delivery of patient care. 3.6. Collaborates with hospital leadership and management to ensure successful accreditation to appropriate agencies. 3.7. Takes responsibility for identifying areas for self-development and actively seeks opportunities and resources to meet developmental objectives. 4. Customer Satisfaction: 4.1. Supports unit leadership in ensuring that customer service standards reflecting excellence consistent with Hospital policy, are met. 4.2. Models and upholds a customer service focus to all internal and external customers. 4.3. Demonstrates value for all people in the work environment. 4.4. Ensures that confidentiality of patient, staff, and management data is appropriately maintained. 5. Outcomes Management: 5.1. In conjunction with Patient Services Division leadership, evaluates patient care for clinical and financial effectiveness, customer satisfaction, and ethical considerations. 5.2. In conjunction with Patient Services leadership, identifies and analyzes research and trends in practice using data to guide future care delivery. 5.3. Evaluates new therapeutic/preventative interventions that target patient needs not met by current care delivery strategies. 5.4. In collaboration with physicians and Patient Services Managers, develops and implements outcome driven, interdisciplinary patient plans of care that reduce clinical variance. 6. Clinical Consultation: 6.1. Interacts with others in ways that build partnership relationships, effectively resolving conflict and developing mutual understanding and respect. 6.2. Processes information effectively to learn new material, to identify and define problems, to understand and analyze data, and to make decisions. 6.3. Understands and is able to apply conceptual models about how organizations and groups function and decisions are made. 6.4. Understands the business, its environment and strategic pressures demonstrating the ability to apply project management and problem-solving technology to ensure effective and timely outcomes. 7. The Clinical Nurse Specialist interacts primarily with the following external interfaces: 7.1. Professional and Regulatory Agencies and Associations 7.2. Physicians and Other Healthcare Providers 7.3. Patients and Families 8. The Clinical Nurse Specialist interacts secondarily with the following external interfaces: 8.1. Other Hospitals within the Yale New Haven Health System 8.2. The Greater New Haven Community 8.3. Equipment Vendors and Other Suppliers 8.4. Other Hospital and Health Providers 8.5. Post-acute Providers 8.6. Yale University School of Nursing faculty and staff 8.7. Insurance company personnel 9. The Clinical Nurse Specialist interacts primarily with the following internal interfaces: 9.1. Patient Services Division Management and other leadership 9.2. Clinical Nurses 9.3. Clinical Nurse Educators 9.4. Other YNHHS Research Resources 9.5. Physicians and other Healthcare Providers 9.6. Other Clinical Nurse Specialists 9.7. Director of Professional Practice and Research 9.8. Care Coordinators 9.9. Other Patient Services Division Staff 10. The Clinical Nurse Specialist interacts secondarily with the following internal interfaces: 10.1. Ancillary Management and Leadership 10.2. Other YNHH Departments 11. DECISION MAKING AUTHORITY: 11.1. In conjunction with other clinical experts and divisional leadership, designs, develops and implements patient care delivery methods for a defined patient population. Based on direct involvement in clinical practice and patient care, determines whether variation or less than optimal practice patterns exist and facilitates the introduction of best practices to improve outcomes. 11.2. Provides clinical consultation regarding patient care practices and advocates for changes in patient care processes and systems to facilitate optimal health care delivery. Formulates recommendations to Patient Services Division leadership regarding changes in the delivery of clinical care based on research and policy efforts. Supports YNHH management in their efforts to improve patient outcomes by providing necessary expertise and input. 11.3. Represents Yale New Haven Hospital within the System and in the larger external community.
BSN required, Master's preferred
5 years of clinical nurse experience and a minimum of 1 year leadership /supervisory experience (this may include committees, charge role, project management or other experiences that demonstrate leadership qualities. Minimum 2 years of experience in Psychiatry required
Current CT state RN licensure and/or eligibility for CT state RN licensure required. Specialty certification preferred or willing to obtain within 18 months of hire.
Ability to direct a diverse work force in a 24 hour per day operational environment. Passion for leading others in a challenging and changing environment by utilizing innovation, technology, and best practices.
Clinical oversight is held on a 24/7 by service line leadership . Must play an integral role in the staffing numbers when the need arises.
To achieve best outcomes determined by nurse sensitive outcomes, nursing strategic business plan, employee engagement, patient satisfaction, and financial climate.