To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The Tech Specialist provides support for all daily operations of the Diagnostic Radiology and Interventional section as necessary to achieve the level of service excellence, exam quality, patient safety, and customer satisfaction consistent with YNHH and departmental standards. This includes the performance of all duties and responsibilities associated with a Tech Specialist. The Tech Specialist hours will reflect the staffing needs of the department. The Tech Specialist will be an active participant in the following: quality control, orientation and training of all staff, working with radiologists on protocol development and clinical trials, and will assume the role of manager in the absence of the manager. Under the supervision of the Manager, performs a wide variety of technical and professional duties utilizing complex imaging equipment to produce quality images as requested for subsequent interpretation by the radiologist. This position will complete all aspects of the Diag/IR/Cardiology/Neurovascular technologist as well.
All duties are preformed according to departmental and organizational policies and procedures and demonstrate exceptional service excellence in all interactions as outlined in the Service Excellence Pledge Standards.
The medical staff determines the qualifications of the radiology staff that use equipment and procedures.
Responsibilities: 1. Assists with various administrative tasks to achieve the goals of the department as it pertains to service excellence, quality assurance, regulatory compliance, and employee/patient relations as noted by the section Director/Manager. 1.1. Maintains proficiency in all procedures within the section(s). Resolves technical and equipment problems in collaboration with Chief Technologists. Performs and directs procedures as necessary. Becomes acting Chief Technologist Diagnostic/Angio in their absence. 2. Communicates all relevant service, quality, or compliance information to staff in a timely manner as received from section Director/manager, physicians, and service representatives. Ensures and/or documents staffs understanding as necessary. 2.1. Maintains current and acceptable procedure manuals. Working with the staff, researches, evaluates and recommends new procedures, instrumentation and technologies. Provides Quality Assurance and other reports as required. Provides support in the monitoring of the performance, completion, and accuracy of all proficiency tests. 3. Monitors daily operations and takes actions as necessary to ensure service quality and regulatory compliance. Regularly updates manager and suggests ways to improve quality, service or efficiency, and assists with data collection as needed. 3.1. Assists in establishing departmental and section objectives by collaborating with the Senior Tech and Staff to identify Angio/Cath needs. Assists in the implementation of hospital policies and programs as needed. Participates in the formation of the operating and capital budgets throughout the year. 4. Routinely acts as a liaison between physicians, patients, technical staff, and management and takes initiative to resolve issues or achieve service recovery when necessary. Reports issues back to manager in a timely manner. 4.1. Keeps all employees informed of organization and section policies. Attends departmental meetings and participates on committees as requested. 5. Assists with delegating tasks and responsibilities fairly among staff to improve work relations, section productivity, and to increase staff sense of personal achievement. 5.1. Identifies own learning needs. Attends inservice programs and outside workshops, seminars, training classes and educational programs to keep current in technical and management developments of the field. Demonstrates this knowledge by contributing to improved radiology service. 6. Monitors patient and staff schedules and makes adjustments to ensure proper staffing levels sufficient to achieve quality patient care and the efficient operation of the section. Consults with other sections as needed to coordinate activities and resources. 6.1. Motivates staff of all types and levels to perform and function at their optimum capacity, actively promotes the quality attributes of teamwork, fiscal responsibility, accountability, patient focused care, flexibility, creativity and leadership as required by the Hospital-s Mission Statement. 7. Focuses on reducing salary and overtime expenses for the section by initiating action to increase efficiency or by tailoring staff schedules to fit demands when possible. 7.1. Works to assure that all service excellence objectives are achieved. 7.2. Participates in the strategic and long-range planning of the health care organization. 7.3. Participates in the determination of functions and processes to achieve clinical an goals. 7.4. Serves as a professional role model and mentor to motivate, develop, recruit and retain staff and facilitate succession planning. 7.5. Serves as a change agent, assisting all staff in understanding the importance, necessity, impact and process of change. 7.6. Maintains processional affiliations. 7.7. Performs other duties as required/directed. 8. Routinely schedules staff shifts or work assignments as required ensuring appropriate coverage of the shifts s observed by the section manager. 9. Uses planning and organizational skills by evaluating patient schedule and makes adjustments needed to ensure timely completion of exams and minimal patient delays as documented in RIS reports. 10. Interacts with physicians, technologists and support staff in other departments as necessary to coordinate the scheduling and performance of high priority or multiple exams to achieve good patient care and patient satisfaction. 11. Assists in the training of new hires on protocols, safety policies and workflow process. Assesses/maintains documentation of competency reviews. 12. Assists with oversight of the Environment of Care, supply inventory, equipment maintenance, and QC procedures to ensure consistent, high quality patient care.
3.1Monitors the Environment of Care daily and takes action as necessary to report or correct variances. Participates in Clean & Safe rounds with staff and section manager.
3.2Proactively contacts service engineer or calls for technical support as imaging issues occur. Documents or reports service calls to manager.
3.3Assists with equipment related quality control tasks, scheduling routine preventative maintenance or annual physicist inspections, and any associated required documentation as recorded in the section QC log-book.
3.4Orders supplies on a weekly schedule consistent with exam volume and established par levels as documented by all areas being adequately stocked. Coaches staff to reduce supplies by minimizing waste. 13. Performs a wide variety of technical and professional duties utilizing complex diagnostic imaging equipment. Efficiently follows routine protocols, is proficient with advanced imaging , demonstrates independent judgment and has minimal inactive scanner utilization. Able to train and assist others as needed. 14. 4.1Follows advanced protocols when imaging and refers to the doctor?s exam requisition to ensure the correct exam is performed. Protocols exams daily. Contacts appropriate physician when there are questions regarding appropriate protocol to follow.
4.2Follows all Safety measures required by Joint Commission and YNHH policies. Actively participates in educating staff on those policies.
4.3Is capable of maintaining protocols on radiology equipment utilizing correct options and appropriate dose. Ability to troubleshoot and resolve issues to ensure optimal quality imaging.
4.4Demonstrates minimal inactive scan time, which is reflected in yearly review.
4.5Participates in protocol development and acts as liaison for clinical trials between radiologists and referring physician.
4.6Works directly with the physicist on yearly testing and is responsible for maintaining data collection and reviews weekly ACR QA to ensure compliance is met.
4.7Coordinates equipment training sessions, instructs staff on new protocols or changes and communicates effectively in a timely manner.
4.8Demonstrates an ability to utilize independent judgment during equipment difficulties to efficiently diagnose the problem, placing a service call when necessary. Communicates any problems to the director/manager or to the next shift (Ex. The arrival time of the service engineer and or replacement parts.) Follow through to ensure issue is properly resolved. 15. 5.Performs all Tech Specialist responsibilities efficiently and provides effective communication to director/manager and staff.
5.1In the absence of the section manager assumes responsibility to support the needs of daily operation.
5.2Performs ALL responsibilities outlined in the Radiologic Technologist Job Description 16. Training new technologists in the procedures of IR, Cardiology and Neuurovascular studies. 17. Functions as technologist in all aspects of a Diagnostic/IR/Cardiology/Neurovascular Technologist. 18. Monitors competence of Diag/IR/Cardiology/Neurovascular Technologists to maintain training needs.
Graduation from an A.M.A approved Radiologic Technologist program required. Allied Technology, Life Science or equivalent Associates Degree preferred.
Minimum five years of imaging and interventional radiology experience with highly developed and advanced technical skills and have at least one year in a supervisory roll. Demonstrates excellent communication skills.
BLS certification required. Basic knowledge of ECG interpretation. Annual continuing education hours in stroke.
ARRT and CT Radiographer's license.
Working in a normal clinical Radiology environment, handling test, utilizing a computer terminal. Intense concentration with instruments or procedures. Works under stressful conditions, interpersonal and computer skills required.
Lifting of medium weight objects. Intense concentration with instruments or procedures for most of the day.
Average radiology conditions.