Senior Manager, Amb Ops and Strategy

New Haven, CT
Aug 12, 2019

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Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

EEO/AA/Disability/Veteran

Summary:
This position manages critical projects across the ambulatory care platform, and partners with leadership in the physician enterprise (primarily Yale Medicine and Northeast Medical Group). He/she supports, represents, and provides information for executives across a complex organizational structure. He/she is responsible for managing strategic initiatives and keeping ambulatory projects on track.

Projects cross the YNHHS Physician Enterprise: Yale Medicine, YNHH Clinical Service Lines, NEMG, and Community Physicians
Projects span many departments within YNHH: IT, FM&D, Marketing, Human Resources, Finance
Ambulatory Sites include: Old Saybrook, Shoreline Medical Center, North Haven Medical Center, Primary Care Centers on campus and at 150 Sargent Drive, One Long Wharf, all YNHH hospital based Ambulatory Care

Responsibilities:
  • 1. Ensures that projects and initiatives are completed diligently and on time. Works with leaders and executives across teams to enhance collaboration, information sharing, and development of goals and objectives.
  • 2. Oversees and guides the development and analysis of performance data (patient experience, financial, patient access, capacity utilization) to manage applicable service lines.
  • 3. Ensures the continued viability of programs through sound fiscal strategic leadership by supporting senior leadership in decision making, and overseeing the reporting and monitoring of organizational performance metrics.
  • 4. Grows and cultivates a high performance organizational culture by partnering with Human Resources to implement recruitment, training, and retention.
  • 5. Develops policies and procedures, status documents, workflow diagrams in conjunction with senior leadership.
  • 6. Provides direction and oversight to departments/functions/vendors that support Ambulatory Care service lines (Finance, ICG, JDAT, external consultants).
  • 7. Represents senior leadership at meetings as needed.
  • 8. Prepares research, presentations, and talking points for Ambulatory Care leadership.
  • 9. Facilitates communication and works closely with the leadership and executive management team in a timely and efficient manner
  • 10. Tracks, monitors and follows the progress of projects, action items, strategies that emanate from Ambulatory Care leadership.
  • 11. Ensure that appropriate follow-up actions (meeting and communications to stakeholders) are taken.
  • 12. Serves as project manager for projects as assigned.

    Other information:

    EDUCATION:
    Bachelor's degree and related Master's degree required.

    EXPERIENCE:
    Strong operational experience with at least two years in leadership roles.

    SPECIAL SKILLS:
    * MS Office. MS Project other project planning software preferred.
    * MS Powerpoint for presentations
    * Excellent communication and interpersonal skills.
    * Keen eye for detail.
    * Ability to think strategically and build internal capacity.
    * Ability to excel in a fast paced environment.
    * Natural problem solver.


    ACCOUNTABILITY:
    * Hold stakeholders accountable for following through on responsibilities.


    COMPLEXITY:
    * Employee needs to interface with many different departments across the organization - IT, FM&D, Marketing, Payor Contracting as well as many Clinical Service Lines - to enable the progression of ambulatory based projects.
    This requires relationship building and a "soft touch" in order to hold people accountable in a team oriented manner.

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    Job Info

    Job: 9934

    Department: Ambulatory Admin
    Category: Mgmt/leadership
    Sub Category: CLINICAL
    Status: Full Time
    Shift: DAYS
    Hours: 40.000

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