Orthodontic Scheduler

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New Haven, CT
Aug 23, 2019


Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.


The Orthodontic Scheduler in the Department of Dentistry functions primarily as a patient scheduler for patients who
are having Orthodontic treatment performed. This scheduler works closely with the Orthodontist, Billing
Coordinators, Dental Residents, Dental Attending Staff, and the Program Directors under the direction of the
Manager of the Dental Department. This individual is responsible for accurate scheduling of orthodontic
appointments, receiving patients, managing the front desk, and updating the demographic and insurance data. To
perform these duties appropriately, the individual must acquire in -depth understanding of all procedures performed in
the Dental Department. This knowledge includes the average length of each procedure as well as appropriate
providers and attending for all such procedures. Outstanding customer service skills are necessary as well as
exceptional interpersonal skills, organizations skills, being self -motivated with good independent judgment, as well
as familiarity with pertinent computer applications. This position reports to the Supervisor in the department.

  • 1. Coordinates and supports all tasks related to Orthodontic Scheduling and patient treatment appointments if
    needed. Creates series of appointments, tracks appointments until treatment is completed. Works along
    side Billing Coordinator to ensure all payment plans are up to date and payments are not delinquent.
  • 2. Ensures all outpatient paper and electronic charts are maintained appropriately to Department and Hospital
  • 3. Ensures all outpatient encounters are communicated accurately with optimum customer service
  • 4. Responsible and accountable for consistently maintaining Scheduling Guidelines and Compliance
    Regulations as identified by the department Manager and Program Directors.
  • 5. Works with Manger to ensure all quality control measures have been addressed.
  • 6. Follows HIPAA guidelines when working with confidential patient information.
  • 7. Supports front desk schedulers during PTO / Sick time if needed.

    Other information:


    Graduation from high school, including or supplemented by secretarial course work, or equivalent training and
    experience. Dental terminology / computer course required or equivalent related experience. College degree in
    Business desired or appropriate business experience. Associates Degree preferred.


    Three years relevant dental scheduling experience required in an outpatient environment. Experience in scheduling
    as well as an understanding of Third Party payor requirements . Orthodontic scheduling preferred by not required.




    screens, forms and other documents and follow written and oral instructions. Moderate keyboarding skills, Ability
    to work in a fast-paced environment. Ability to respond to unpredictable changing situations and needs (including
    clinical crises in the department and otherwise stressful situations and interactions) with professionalism, good
    judgment and always excellent customer relation skills. Prior customer service coordination, or clinical experience
    necessary. Excellent communication and people skills. Ability to remain clam and professional in high stress
    situations. Bi-Lingual preferred.

    Incumbent is held accountable for accuracy and timeliness of own work. Sets priorities and maintains knowledge of
    all dental procedures, protocols, requirements for scheduling accuracy and efficiency. Assists in coordination of
    multiple appointments within the department. Is accountable for familiarity of procedures. Monitors sectional
    activities in support of patient care to provide appropriate, efficient, and effective patient flow.

    Exercises independent judgment and tact in dealing with all customers, (patients, visitors, callers, manager,
    physicians and other Department and Hospital personnel.)

    Ability to lift 25 pounds.

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    Job Info

    Job: 10884

    Department: Pediatric Dental Long Wharf
    Category: Dental
    Status: Part Time No Benefits
    Shift: DAYS
    Hours: 20.000

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