Materials Service Associate 1

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New Haven, CT
Aug 20, 2019


Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.


Transports, delivers and/or retrieves a variety of patient equipment, specimens, medical gases and other supplies across the main YNHH campus area in support of patient care. Maintains storage areas, and performs related activities to ensure proper care and maintenance of equipment. Utilizes multiple department information systems to track, respond to and maintain records regarding customer requests. All tasks are performed in accordance with departmental customer service standards, and department Service Level Agreement (SLA), policies and procedures. Responds to department supervisor for employee coverage assignments. Actual work assignments are driven by needs of customers; may be assigned to any of the following tasks on a routine or periodic basis.

  • 1. Delivers and retrieves a variety of equipment (including but not limited to Beds, wheelchairs, stretchers, IV Poles, formulas, over bed tables, cardiac chairs, monitors, thermometers, pumps), supplies, flowers, food items, specimens, medical gases, and other items according to dispatcher or dispatch systems, to patient care areas in support of the SLA to ensure the continuity of patient care.
  • 1.1. In response to shift leader direction of Service Response Center requests, completes dispatched work requests.
  • 1.2. Delivers patient equipment, supplies, and med gases from designated storage areas to requesting departments.
  • 1.3. Recovers patient equipment, supplies, and med gases from requesting departments to designated storage areas.
  • 1.4. Performs dispatched tasks in accordance with the department service level agreement within the required completion time.
  • 1.5. Performs all dispatched tasks using universal safety precautions as designated through regulatory requirements.
  • 2. Maintains designated storage areas for equipment and supplies
  • 2.1. Ensures equipment is brought to and pulled from designated storage areas.
  • 2.2. Ensures storage areas are well maintained, safe and inventoried.
  • 3. Works with maintenance to ensure broken equipment is repaired
  • 3.1. Identifies and tags unserviceable pieces of equipment through the course of normal operations.
  • 3.2. Inquires customers as to the status of suspect or broken pieces of equipment.
  • 3.3. Appropriately tags equipment prior to delivery to designated storage areas or maintenance areas.
  • 3.4. Communicates with maintenance dept. details as to the status of broken equipment.
  • 3.5. Prior to the delivery of equipment, checks serviceability and cleanliness of equipment.
  • 3.6. Clean selected equipment as necessary to ensure adequate serviceability.
  • 4. Transports specimens from patient divisions to clinical laboratories and operates the tube system to ensure proper movement of patient specimens or information.
  • 4.1. Through direction of SRC, or shift leader, picks up and delivers specimens to required locations (Labs).
  • 4.2. Ensures specimens are handled in accordance with universal safety precautions as designated through regulatory requirements.
  • 4.3. Ensures Specimens are delivered within the required service level agreement timeframe.
  • 4.4. Conducts specimen rounds during times when the tube system is down or overloaded.
  • 4.5. Monitors the tube system and notifies appropriate parties in the event of disruption of service
  • 5. Utilizes department information systems to retrieve monitor and perform department's basic missions.
  • 5.1. Is dispatched from, operates and otherwise monitors the Service Response Center system (SRS II, IVR, etc).
  • 5.2. Performs routine data entry/retrieval tasks utilizing various information systems as required.
  • 5.3. Monitors the Bed Management Display (BMD).
  • 5.4. Maintains confidentiality of sign on codes and reports stolen or unauthorized use of the system to shift supervisor.
  • 6. Performs other dept. duties as requested.
  • 6.1. If necessary fills isolation stations on patient care units.
  • 6.2. Works with Dept manager to place newly received equipment into operation (i.e. uncrating).
  • 6.3. Follows established record keeping procedures in accordance with departmental policies.
  • 6.4. Assumes additional responsibilities or projects to assist units and the department as requested by shift leader.
  • 6.5. Assures compliance with federal, state and other regulatory standards, laws, practices and applicable codes of ethics.
  • 7. Customer Relations/Mutual Respect - Demonstrates outstanding of customer service and the Key Behaviors outlined in the Hospital's Core Success Factors in all interactions.
  • 7.1. Interacts with all others in a considerate, helpful and courteous manner.
  • 7.2. Fosters mature professional relationships with fellow employees in a courteous, friendly manner.
  • 7.3. Demonstrates sensitivity to others in the work environment by maintaining a quiet work environment, utilizing appropriate waste containers and keeping work areas clean and organized.
  • 7.4. Presents a neat appearance, wearing appropriate and clean uniforms and ID.
  • 7.5. Maintains patient confidentiality in accordance with HIPPA standards.
  • 7.6. Maintains ongoing communications to establish good customer relations with co-workers, fellow employees, vendors and visitors.

    Other information:


    A minimum of a high school graduate or GED.


    One year hospital supply operations or equivalent preferred.


    Demonstrated ability to communicate effectively, customer departments, and supervisor. Ability to read, write, understand and follow specific written and verbal instructions and procedures. Basic math skills. Basic level computer skills to operate PC in a windows environment, with ability to learn and demonstrate competency in basic data entry/data retrieval in departmental information systems utilized within unit.

    Caring/Service-Oriented; Problem Solver; Team-Player; Communicator; Personally Effective & Accountable; and Open-Minded Flexible.

    Ability to function in a fast paced healthcare setting with clinical staff, administration, materials management personnel as well as patients. Ability to function with multi-disciplinary teams within YNHH environment. Excellent interpersonal and communications skills.

    Able to lift a minimum of 40 pounds. Ability to perform tasks of physical endurance and dexterity as required by placement. Consistent use of proper body mechanics. Ability to stay on feet and walk throughout the hospital for long periods. Ability to use various cleaning chemicals under safe condition in accordance with MSDS requirements.

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    Job Info

    Job: 7417

    Department: Patient Equipment
    Category: Service & Trades
    Status: Part Time With Benefits
    Hours: 24.000