NHHS Patient Navigator

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New Haven, CT
Aug 24, 2019

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Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

EEO/AA/Disability/Veteran

SUMMARY:

*Grant funded and co-terminus with funding*

Under the supervision of the Project Access Program Supervisor & New Haven Healthy Start (NHHS) Program Coordinator, provides navigation services primarily to pregnant, parenting and interconception women, their infant/ toddler to 18 months, and fathers who live in low-income, high distress neighborhoods in New Haven. Responsibilities include evaluating patients for enrollment in the program, referring ineligible participants to other sources of medical support, coordinating medical appointments and ancillary services, reminding patients of appointments, referring participants to community resources, conducting participant follow-up, data collection, health education, attending NHHS trainings and meetings, including the NHHS Consortium. Utilizes a variety of information systems to schedule participants, process related participant record information and collect participant data. Demonstrates outstanding customer service.

RESPONSIBILITIES:
  • 1. Conducts enrollment and intake process for NHHS for every participant for acceptance into NHHS program including the NHHS assessment
  • 2. Conducts screenings/completes screening forms and data collection tools
  • 2.1. Initial screening and NHHS screening/assessment
  • 2.2. Healthy Start standardized data collection tools
  • 2.3. Depression and domestic violence screening
  • 2.4. Developmental screenings and milestones for infant and toddlers to age 18 months
  • 3. Facilitates access for enrolled NHHS participants to physicians, hospitals and contacts developed by the PANH and NHHS staff
  • 3.1. Schedules in-office appointments with NHHS participants and conducts screenings to determine eligibility for enrollment in NHHS program
  • 3.2. Meets with NHHS participants, reviews documentation provided for acceptance into NHHS program, and answers questions of participants
  • 3.3. Conducts at least one home visit in prenatal period to NHHS participant's home
  • 3.4. Enrolls eligible NHHS participants in program carefully explaining the participant commitment to the program
  • 3.5. Establishes rapport with NHHS participant, family and caregivers
  • 3.6. Answers questions about the NHHS navigation program and services
  • 3.7. Provides referrals to other local agencies, community resources as appropriate for services, and follows-up with participant to determine whether services were received
  • 4. Provides patient navigation services to NHHS participants enrolled in the program
  • 4.1. Provides participant reminder calls for all appointments
  • 4.2. Assists participants with referrals for transportation services to appointments as necessary
  • 4.3. Assists with the coordination of interpreter services as appropriate for participant appointments
  • 4.4. Provides information on discount prescription services
  • 5. Maintains accurate participant records and processes participant records appropriately
  • 5.1. Ensures that all necessary participant information is documented in patient files
  • 5.2. Maintains participant records securely
  • 5.3. Documents all participant interactions in NHHS database and electronic database with accurate notes
  • 5.4. Works collaboratively as a team with NHHS Patient Navigator, CHWs and other members of the PA-NH team to ensure that each participant receives comprehensive services provided by NHHS and PA-NH
  • 5.5. Prioritizes daily work with the help of tracking system
  • 5.6. Participates in daily morning huddle meetings to discuss daily workload and triage any other current or upcoming work items
  • 6. Participates in NHHS required meetings and trainings
  • 6.1. Monthly Core Services meetings at the Community Foundation for Greater New Haven (CFGNH)
  • 6.2. Monthly Consortium meetings at CFGNH
  • 6.3. Community Health Worker Core Competency Training
  • 6.4. Patient Navigation, Certified Application Counselor Training
  • 6.5. NHHS provided trainings
  • 6.6. Other trainings or meetings as required or requested by NHHS/CFGNH
  • 7. Participates in and contributes to weekly PA NH meetings

    QUALIFICATIONS:

    EDUCATION:

    High School Diploma or GED Required. Associates Degree in health and/or human services required. 2 years of applicable/similar experience in a health care organization may be substituted for the associates degree.


    EXPERIENCE:

    At least 1 year experience in health care or human service organization with a focus on community service, community health education, and/or community outreach.


    SPECIAL SKILLS:

    Ability to work independently with support and supervision from NHHS Program Coordinator, NHHS Program Director, Executive Director and to also collaboratively and communicate effectively with others, including patients and families, staff, and community health care providers.

    Candidate must be culturally competent and be able to thrive in a moderately paced, urgent need, complex, health care environment where the NHHS Patient Navigator works as a key, valued member of the multidisciplinary team.

    Must have a working knowledge of the New Haven Community including resources, transportation modes and community service locations.

    ACCOUNTABILITY:

    Accountable to Executive Director, NHHS Program Director, NHHS Program Coordinator for provision of NHHS and navigation services to uninsured or underinsured individuals. Ability to maintain confidentiality of personal health information (PHI).

    In personal and job-related decisions and actions, consistently demonstrates the values of integrity (doing the right thing), participant-centered (putting participants and families first), respect (valuing all people and embracing all differences), accountability (being responsible and taking action), and compassion (being empathetic).

    COMPLEXITY:

    High degree of interpersonal skill required, knowledge of local health care system and New Haven community, ability to case manage, ability to work in a team setting to achieve desired participant/program outcomes. Must be able to prioritize daily activities. May exercise independent judgment where no precedent exists, referring complex situations to the NHHS Program Coordinator and Program Supervisor.

    PHYSICAL DEMAND:

    This position requires a minimum of one home visit in prenatal period to participant?s home, travel to NHHS meetings and trainings, and may require travel to the National Healthy Start Association Annual Conference along with a participant.

    ADDITIONAL INFORMATION:

    Bi-lingual Spanish preferred (not required). Patient Navigation training/certification preferred.

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    Job Info

    Job: 10738

    Department: Project Access New Haven
    Category: Non - Clinical Other
    Status: Full Time
    Shift: DAY/EVENING
    Hours: 40.000

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