OverviewTo be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Associates Degree or equivalent combination of education and experience required. Bachelors Degree in Computer Science or related field, preferred
At least 2 years experience supporting desktop computers and peripherals in a Microsoft Active Directory environment. Proficient in all Microsoft client operating systems including Microsoft Windows7 operating systems and Microsoft Office 2013 and above. Knowledgeable of Citrix and VDI based applications and client/server relationships, Internet Explorer, TCP/IP protocols and antivirus solutions. Hands on experience with HP/Microsoft/Apple branded PCs, laptops, netbooks, and printers, including installation, testing, repair and maintenance of Network and PC hardware and software. Knowledge of PMS\EMR applications including Epic, GE Centricity, eCLinicalworks, Allscripts and NextGen, familiarity with physician office workflow and processes, desirable
CompTia A+ , CompTia Network +, MCP certifications preferred. Required certifications must be completed within the first 6 months of employment. Failure to obtain the certifications within the prescribed timeline will result in termination. Valid driver's license and current proof of vehicular insurance required.
Exceptional customer service as demonstrated by written, verbal, listening, & interpersonal skills. Must demonstrate the ability to act/communicate in a professional and courteous manner. Ability to multitask and prioritize tasks and responsibilities accordingly. Must be able to install commercial and specialized software applications while strictly following internal policies, procedures and best practices. Ability to interact well with multiple groups both internal and external to our organization becoming the single point of contact for problem resolution. Exceptional listening, communication and problem resolution skills. Must be able to deal swiftly and appropriately with difficult situations while always maintaining a tolerant and professional demeanor.