Fleet Services Technician I

This job posting is no longer active.

NEW HAVEN, CT
Oct 27, 2019

Share:

Job Description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Supports all YNHHS remote sites including all YNHHS owned and leased locations, NEMG sites and YSM locations. Resolves connectivity, application, device and network security issues in a timely manner in an effort to ensure uptime and consistency at all locations. Acts as liaison between YNHHS teams and all remote locations including MDs and their office staff by communicating technology related initiatives, downtimes and project timelines. Diagnoses and thoroughly resolves problems by distinguishing between local hardware, application and network problems. Coordinates the expeditious repair or replacement of defective equipment to ensure computer hardware and associated peripherals are functioning as designed. Vigilant for security threats, non-compliant activities and system anomalies. Resolves and documents tickets according to SLA's.

EEO/AA/Disability/Veteran

Responsibilities

  • 1. Device Deployment
    • 1.1 Deploys new PCs in accordance with YNHHS policies and procedures
  • 2. Device Repair
    • 2.1 Methodically and efficiently troubleshoots reported problems
  • 3. Device Maintenance
    • 3.1 Inspects equipment, associated peripherals, and wiring for signs of pre-failure indicators
  • 4. Customer Service
    • 4.1 Continually demonstrates professionalism and respect for the customer and team members.

Qualifications

EDUCATION


Associates Degree or equivalent combination of education and experience required. Bachelors Degree in Computer Science or related field, preferred


EXPERIENCE


At least 2 years experience supporting desktop computers and peripherals in a Microsoft Active Directory environment. Proficient in all Microsoft client operating systems including Microsoft Windows7 operating systems and Microsoft Office 2013 and above. Knowledgeable of Citrix and VDI based applications and client/server relationships, Internet Explorer, TCP/IP protocols and antivirus solutions. Hands on experience with HP/Microsoft/Apple branded PCs, laptops, netbooks, and printers, including installation, testing, repair and maintenance of Network and PC hardware and software. Knowledge of PMS\EMR applications including Epic, GE Centricity, eCLinicalworks, Allscripts and NextGen, familiarity with physician office workflow and processes, desirable


LICENSURE


CompTia A+ , CompTia Network +, MCP certifications preferred. Required certifications must be completed within the first 6 months of employment. Failure to obtain the certifications within the prescribed timeline will result in termination. Valid driver's license and current proof of vehicular insurance required.


SPECIAL SKILLS


Exceptional customer service as demonstrated by written, verbal, listening, & interpersonal skills. Must demonstrate the ability to act/communicate in a professional and courteous manner. Ability to multitask and prioritize tasks and responsibilities accordingly. Must be able to install commercial and specialized software applications while strictly following internal policies, procedures and best practices. Ability to interact well with multiple groups both internal and external to our organization becoming the single point of contact for problem resolution. Exceptional listening, communication and problem resolution skills. Must be able to deal swiftly and appropriately with difficult situations while always maintaining a tolerant and professional demeanor.


Share:
 

Not ready to apply, but interested in working at Yale New Haven Health?

Join our Talent Network

Job Info

Job: 3770

Department: ITS Client Services
Category: INFO TECH SVC (ITS)
Sub Category: TECH SUPP
Status: Full Time Benefits Eligible
Shift: D
Hours: 40

Similar Jobs

ITS Communications Associate

NEW HAVEN, CT
INFO TECH SVC (ITS)

Clinical Imaging & Integrations Analyst II

NEW HAVEN, CT
INFO TECH SVC (ITS)

Web Architect

Stratford, CT
INFO TECH SVC (ITS)

Websolutions Architect 1

Stratford, CT
INFO TECH SVC (ITS)

Senior Data Analyst

NEW HAVEN, CT
INFO TECH SVC (ITS)

JDAT - Data Scientist

NEW HAVEN, CT
INFO TECH SVC (ITS)

Desktop Support Tech

NEW HAVEN, CT
INFO TECH SVC (ITS)

Cadence Application Analyst II

Stratford, CT
INFO TECH SVC (ITS)

Ambulatory Nurse Application Specialist I

Stratford, CT
INFO TECH SVC (ITS)

Senior Network Engineer

NEW HAVEN, CT
INFO TECH SVC (ITS)

Database Administrator II

NEW HAVEN, CT
INFO TECH SVC (ITS)

Unified Contact Center Engineer

NEW HAVEN, CT
INFO TECH SVC (ITS)

Telecom Technician

NEW HAVEN, CT
INFO TECH SVC (ITS)

Lab Application Analyst I

NEW HAVEN, CT
INFO TECH SVC (ITS)

Application Analyst I

NEW HAVEN, CT
INFO TECH SVC (ITS)

Infor Application Analyst I

Stratford, CT
INFO TECH SVC (ITS)

Application Testing Coordinator

NEW HAVEN, CT
INFO TECH SVC (ITS)

Web Application Developer

NEW HAVEN, CT
INFO TECH SVC (ITS)