To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Under the direction of the Inpatient Nursing Director the Program Manager for the Pediatric Cardiac Intensive Care
Unit will be responsible for day to day oversight of operations, educational, clinical, functioning needs of this unit.
The Clinical Program Manager assists the Director in providing leadership ,staff development, maintaining
Performance Improvement activities and regulatory readiness of unit and clinical competencies for the staff in the
Pediatric Cardiac ICU.
This position is also accountable for the monitoring and provision of quality outcomes, evidenced based educational
programs and practice support, and ongoing competency and continuous development of nursing staff .
1. Clinical Management
Monitor staff compliance with YNHH policies, procedures and regulatory requirements, as well as with
systems and processes developed to enhance patient care.
Articulate program vision and utilize resources to ensure staff commitment to strategic and program
Achieve seamless delivery of service by appropriately and effectively communicating with staff , and other
hospital leaders, colleagues and physicians.
1 .4 Collaborate in developing a highly skilled multidisciplinary team who are utilized effectively.
Ensures successful programmatic changes based on trends related to market demands research and
changes in clinical practices.
Understands and assists in the development of a program specific budget to ensure the delivery of
cost-effective, quality care.
Understands and communicates all relevant regulatory standards to staff , ensuring that standards are
met or exceeded.
Understands and communicates all relevant practice standards to staff , ensuring that the clinical
practice/policy standards are met or exceeded.
1 .9 Participates in financial forecasting and planning along with other members of the management team.
1 .10 Evaluates the program operation for potential implementation of cost effective changes
Develops comprehensive analysis for financial and programmatic recommendations for division
leadership utilizing consistent tools for resource analysis.
Communicates comprehensive rationale for financial decisions and determines level of understanding
among staff and physician.
Develops educational offerings based on organization /clinical priorities and the learning needs of the
1 .14 Incorporates teaching methodologies appropriate to the learner and the desired outcomes.
1 .15 Develops effective educational programs utilizing various teaching methodologies.
Provides formal and informal educational programs to meet identified learning needs of nursing
Promotes the organization to all customers by interpreting and communicating Yale New Haven 's
mission and values, acting as a loyal, supportive, and informed spokesperson for the unit/program,
division, and Hospital.
Identifies and communicates opportunities for collaboration with the medical directors of both the Critical
Care Transport Team and EMSC grant.
Ensures that employees within span of control, adheres to policy and standards of professional
2 .4 Ensures staff adherence to policies and procedures.
Provides mentorship and development process to staff within span of control as well as
identifying staff with leadership skill and potential.
3. Customer Service:
Achieve seamless delivery of service by appropriately involving patients, physicians, other customers
and staff to ensure commitment.
3 .2 Ensures that all staff is held accountable for adhering to standards of professional behavior.
Develops customer relations- standards reflecting excellence consistent with Hospital policy for
internal/external customers in collaboration with unit leadership and appropriate departments.
3 .4 Models customer service standards and demonstrates value for all people in the work environment.
3 .5 Ensures that confidentiality of patient, staff, and appropriate data management is maintained.
Develops critical community relationships and partnership necessary to meet the goals under the
4. Outcomes Management:
4 .1 Ensure that desired clinical outcomes are achieved through cost effective and efficient processes.
Develops and implements processes to collect relevant clinical indicator data which serves as a reliable
proxy for clinical effectiveness and quality of care.
Identifies and analyzes trends in satisfaction, quality outcomes, and practice excellence using data
systematically to guide change in unit/program practices.
4 .4 Directs efforts in clinical areas to reduce waste, loss, damage and pilferage.
4 .5 Ensures facility maintains regulatory compliance and accreditation.
Ensure that the desired clinical and operational outcomes are achieved which are outlined in the EMSC
BSN and Masters Degree required. Current Connecticut State licensure
A minimum of Five (5) years clinical practice experience required in an ICU environment. Cardiac ICU /step down
Demonstrated leadership/supervisory/management experience required.
Ability to direct a diverse work force in a twenty-four hour per day operational environment. Ability to safely and
effectively manage multiple priorities. Excellent communication skills. Excellent clinical skills. Knowledge of and
proficient in cardiac and ICU operations and use of computer-based information systems to facilitate all aspects of
care delivery. Knowledgeable of Quality Improvement processes, and capable of implementing concepts. Ability to
implement and support change required to remain evidenced based and meet the growing and changing patient
Ability to provide and meet the educational and competency needs of defined function area.
Ability to support and oversee the professional needs of the frontline team.
The ability to mentor and develop frontline staff. To effectively communication and collaborate with Medical Director
and diverse team to support patient care.
Leadership and Clinical oversight responsibilities are held on a 24/7 basis. Accountable for managing and supporting
the people and budgetary needs of the unit.
Responsibility for the regulatory, quality and safety metrics, people, competencies, and monitors and insures
compliance with hospital policies and
In personal and job-related decisions and actions, consistently demonstrates the values of integrity (doing the right
thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences),
accountability (being responsible and taking action), and compassion (being empathetic).
24/7, Critical Care Cardiac care planning and implementing process improvements, stays current with evidenced
based care, and operational needs for team.
Current Connecticut licensure