To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Staffs an established Protective Services control center to oversee access control and overall site and Officer Security. Controls the communications and access control network(s) in Protective Services Headquarters. Performs varied responsibilties such as triage communications, written documentation, data entry (Perspective Dispatch Log) incident tracking windows based software, controlling building access for numerous access points simultaneously, operating lost and found system, local key distribution, and patient valuables system., Practices crime prevention and patrols exterior and interior properties via IP Video. Monitors alarm annunciation computer system(s). Operates radio dispatch and department telephone system(s) answering 119 emergency calls on the first ring. Is the primary customer contact for routine and emergency calls. Is the Primary 24 Hour, 7 Day per fire Watch. Is Polite and Courteous at all times even under stressful situations.
Requires high school diploma or equivalent. Expected to successfully complete a dispatcher certification-training course (State Certification). In service training will be on-going. Security background check required. Must be certified by the Statewide Emergency Telecommunications (OSET) training course offered by the State of Connecticut Department of Public Safety... This training is sponsored by YNHH Protective Services
Minimum of one year of Quality experience in a Security, Police, Fire, EMS, DMV-type Officer / Peace Officer OR Dispatch position for same which includes clerical duties, heavy telephone / radio usage, with rapid and accurate decision making. Minimum one year experience with computers, with basic computer skills. Most Security Systems are proprietary so experience on any system is a plus, however, Protective Services will train incumbent on our systems as needed.
Ability to maintain current and accurate records. Have good diplomatic communication skills. Must be capable of monitoring security, fire alarms, and cameras. Be knowledgeable in the use of Analog or Digital radio systems to dispatch personnel as needed. Must be computer literate or able to undergo appropriate training, to ensure a safe and secure working environment. Must complete in house training to obtain a good working knowledge of the Software House CCure9000 Access control system. Must be proficient in decision making with the ability listen to complaints and or request for service under duress and dispatch resources accordingly. Must obtain an intimate familiarity with day-to-day Hospital operations critical to the success of Yale New Haven Hospital Protective Services Department. Must be able to sit for long periods of time.
Prior emergency dispatching required. EMD or 911 certifications preferred. State of CT Guard Card preferred.