To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
- 1. Patient Throughput for all of the five acute hospitals, each with a different process related to bed placement - Assigns all patients from emergency room, PACU, elective admissions and in house transfers to the right bed the first time. Assigns physician coverage based on established algorithms and protocols. Works in collaboration with Clinical Bed mangers and transfer facilitators to assure proper placement. Collaborates with EVS to prioritize next and stat cleans to help facilitate patient placement. Must be able to work at any of the five hospitals at any time. Must have a clear understanding of each hospital?s surge policy, disaster plan, alias policy, and the assignment of patients to physicians and teaching teams.
- 1.1 Assigns all elective and emergent admissions and transfers including adult non-maternity and pediatric patients.
- 2. Census Verification - Completes Bioterrorism safety protocol in accordance with Hospital preparedness program. Completes Alias process as based on process development. Assures accuracy of work queue completed based on process development.
- 2.1 Documents as appropriate all bed movement activity to assist in the compilation of the midnight census for distribution within the hospital to support hospital wide budget and financial goals.
- 3. Technology Resource Management - Maintains a strong knowledge of EPIC and processes of the ADT Bed Management to support bed placement activities. Strong ability to multi task. Completes understanding of downtime processes. Identifies discrepancies in system which effect the bed placement decisions.
- 3.1 Maintains strong working knowledge of Epic and bed tracking reports along with all other applicable system that will affect and support bed placement activities.
- 4. Customer Service - Works with staff to create a physician and employer experience that exemplifies caring, understanding, efficiency and overall quality of service. Demonstrates the ability to balance costumer service with financial needs of each hospital.
- 4.1 Ensures smooth functioning of the bed management process in order to reduce wait times and avoid unnecessary movement of patients.
- 5. Resource Management - Collaborates with Transfer Facilitator and Clinical Bed Manager to provide support related to bed management tasks which help needs of department. Supports team building and communication of department. Participates in work groups with other divisions of the SBO and attends staff meeting and in-services as required by department.
- 5.1 In collaboration with the Manager, Bed Management provides the support in other designated work environments within PFAS to support department and patient needs.
- 6. Supports Organizational and Departmental Goals - Models customer service with other departments and performs all functions in accordance to policy and procedures.
- 6.1 Performs all functions in accordance with established policies and procedures.
- 7. Continuing Education: Yearly completion of six college credit hours or 20 CME's of education required in medical terminology/bed flow through approved credentialed provider.
Associate Degree in Business, Health Administration/Health Service required.
Three (3) or more years' experience in a hospital/healthcare environment with experience in coordinating and managing patient flow activities and accurate bed placement to support the delivery of patient care. Strong clinical understanding of patient diagnoses and related care needs. Strong customer service and technology experience.
Continuing Education: Yearly completion of six (6) college credit hours or 20 CME's of education required in medical terminology/bed flow through approved credentialed provider.
Excellent interpersonal, analytical, assessment, and computer skills to support critical decision making in effective bed management. Ability to effectively communicate with physicians, housestaff, and nursing leadership in identifying patient clinical needs and coordination of delivery of care. Must be able to prioritize and re-evaluate continuously based on urgent requests and patient flow challenges. Must be able to work under intense pressure with ability to problem solve and multi-task. Must be able to support all job responsibilities of the outpatient emergency department registrar. Knowledge of medical terminology. Demonstrated knowledge of patient flow and clinical coordination in an acute care facility.